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RunBuggy OMI Inc.

Transporter Engagement & Training Coordinator

RunBuggy OMI Inc., Tempe, Arizona, us, 85285

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About Us

RunBuggy is the most technically advanced automotive logistics platform on the market. Period. Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale. RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app. Since launching in 2019, RunBuggy has grown to over 150 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S. We’re not just building a better logistics platform - we’re redefining the future of automotive transportation. About the Role

Are you passionate about training, onboarding, and helping others succeed? RunBuggy is seeking a

Transporter Engagement & Training Coordinator

to lead orientation and training programs for our diverse transporter community. In this role, you’ll ensure new and existing transporters are fully equipped with the knowledge of company policies, expectations, safety protocols, and the RunBuggy Mobile and Desktop Applications - empowering them to deliver smooth and efficient transportation operations. What You Will Be Doing

Lead orientation and training programs for new and existing transporters, ensuring they are confident in company policies, expectations, safety protocols, and the RunBuggy Mobile and Desktop Applications. Conduct welcome calls to newly activated transporters, setting them up for success from day one. Coordinate and deliver engaging live virtual and in-person training sessions. Develop, update, and maintain training materials to support effective learning and compliance. Collaborate across departments, including Operations, Product, Sales, Legal, and Compliance, to align training plans with company goals and regulatory requirements. Track and evaluate transporter performance during and after training, generating reports and identifying opportunities for improvement. Communicate proactively with transporters, supervisors, and stakeholders to ensure smooth training delivery and implementation. Provide outstanding customer service by addressing transporter and vendor concerns professionally and efficiently. Troubleshoot onboarding and operational issues, investigate root causes, and deliver creative solutions. Maintain accurate CRM records and leverage system tools to support successful project execution. Stay informed about industry trends and best practices in training and development. Contribute feedback to improve processes and support continuous improvement across the organization. Other duties as assigned. Requirements

Bachelor’s degree or equivalent job-related experience. 5+ years of experience as a Training Coordinator or in facilitating employee or customer onboarding, orientations, and training. Experience working with B2B, B2C, or C2C customers is preferred. Automotive, logistics, or transportation industry experience is a plus. Ability and desire to quickly learn and train others on new software and systems, becoming a recognized expert. High emotional intelligence with strong facilitation, negotiation, and consensus-building skills. Excellent written and verbal communication skills, able to explain complex issues clearly. Proven ability to manage multiple projects, deadlines, and priorities in a dynamic environment. Analytical, forward-thinking, and critical problem-solving skills. Ability to work proactively both independently and as part of a team. Strong organizational skills, professionalism, and diplomacy when working with internal and external customers/vendors. Knowledge of training principles and methodologies, with the ability to design and deliver effective training programs. Familiarity with transportation regulations and safety standards. Proficiency in using training tools and technologies, including Learning Management Systems (LMS). Experience with Microsoft 365 suite (Outlook, Word, Excel) and internet research. Understanding of performance-based metrics. Travel Requirements

This is an in-office position, 5 days a week. Occasional travel as needed (

What is in it for You and Why you Should Apply

Market-competitive pay based on education, experience, and location. Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan. Employee wellness program. Employee rewards, discounts, and recognition programs. Generous company-paid holidays (12 per year), vacation, and sick time. Paid paternity/maternity leave. Monthly connectivity/home office stipend if working from home 5 days a week. A supportive and positive space for you to grow and expand your career. Pay Range Disclosure

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law. Please, no agencies.

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