Servpro Team Gatz
Overview
Job Title :
Contents Manager Location :
Gilbert, AZ Company :
SERVPRO of Gilbert Job Type :
Full-Time | On-Site Salary :
Based on Experience + Bonus Potential Schedule :
Monday–Friday | Occasional After-Hours During Large Losses About the Role
SERVPRO of Gilbert is seeking a skilled and experienced Contents Manager to oversee all aspects of our contents division, including pack-outs, inventory, textile cleaning, restoration, and job estimation. This is a key leadership role requiring hands-on knowledge of Esporta Wash System, Xactimate estimating, and contents inventory software such as Encircle or Assured Packout. You will be responsible for managing and directing a team of technicians while maintaining a high standard of care for customers’ belongings during water, fire, mold, and storm restoration projects. Responsibilities
Contents Restoration & Textile Cleaning Operate and oversee the Esporta Wash System for soft goods restoration (clothing, linens, etc.) Identify items appropriate for cleaning, disposal, or specialty restoration. Maintain cleaning logs, QA standards, and equipment care. Job Estimation & Software Use Create accurate contents estimates using Xactimate. Document losses thoroughly using Encircle or Assured Packout. Ensure item tracking, photo documentation, and room-by-room inventory are completed per industry standards and insurance guidelines. Team Leadership & Management Supervise, train, and schedule the contents crew. Conduct quality checks and ensure timelines are met. Coordinate with Project Managers and adjusters regarding contents scope, value, and claim status. Assist managers in fulfilling company-aligned goals Customer Service & Compliance Communicate professionally with homeowners during pack-outs and returns. Ensure contents are handled with the utmost care and respect. Manage contents storage areas and maintain cleanliness and organization. Ensure proper documentation for chain of custody and adjuster reporting. Required Qualifications
Minimum 2 years of experience in contents restoration or pack-out coordination. Hands-on experience with Esporta textile cleaning system. Proficiency in Xactimate for contents estimating. Experience using Encircle, Assured Packout, or similar inventory software. Leadership experience — ability to manage and motivate a team. Strong communication and organizational skills. Valid driver’s license with a clean driving record. Preferred Qualifications
IICRC certification in Fire & Smoke Restoration (FSRT) or Contents Processing Technician (CPT) Experience working with insurance adjusters and third-party administrators (TPAs) Ability to lift 50+ lbs and work in warehouse or job site conditions What We Offer
Competitive salary and performance-based bonuses Health, dental, and vision benefits Paid time off and holidays Ongoing training and IICRC certification opportunities Positive and professional team environment
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Job Title :
Contents Manager Location :
Gilbert, AZ Company :
SERVPRO of Gilbert Job Type :
Full-Time | On-Site Salary :
Based on Experience + Bonus Potential Schedule :
Monday–Friday | Occasional After-Hours During Large Losses About the Role
SERVPRO of Gilbert is seeking a skilled and experienced Contents Manager to oversee all aspects of our contents division, including pack-outs, inventory, textile cleaning, restoration, and job estimation. This is a key leadership role requiring hands-on knowledge of Esporta Wash System, Xactimate estimating, and contents inventory software such as Encircle or Assured Packout. You will be responsible for managing and directing a team of technicians while maintaining a high standard of care for customers’ belongings during water, fire, mold, and storm restoration projects. Responsibilities
Contents Restoration & Textile Cleaning Operate and oversee the Esporta Wash System for soft goods restoration (clothing, linens, etc.) Identify items appropriate for cleaning, disposal, or specialty restoration. Maintain cleaning logs, QA standards, and equipment care. Job Estimation & Software Use Create accurate contents estimates using Xactimate. Document losses thoroughly using Encircle or Assured Packout. Ensure item tracking, photo documentation, and room-by-room inventory are completed per industry standards and insurance guidelines. Team Leadership & Management Supervise, train, and schedule the contents crew. Conduct quality checks and ensure timelines are met. Coordinate with Project Managers and adjusters regarding contents scope, value, and claim status. Assist managers in fulfilling company-aligned goals Customer Service & Compliance Communicate professionally with homeowners during pack-outs and returns. Ensure contents are handled with the utmost care and respect. Manage contents storage areas and maintain cleanliness and organization. Ensure proper documentation for chain of custody and adjuster reporting. Required Qualifications
Minimum 2 years of experience in contents restoration or pack-out coordination. Hands-on experience with Esporta textile cleaning system. Proficiency in Xactimate for contents estimating. Experience using Encircle, Assured Packout, or similar inventory software. Leadership experience — ability to manage and motivate a team. Strong communication and organizational skills. Valid driver’s license with a clean driving record. Preferred Qualifications
IICRC certification in Fire & Smoke Restoration (FSRT) or Contents Processing Technician (CPT) Experience working with insurance adjusters and third-party administrators (TPAs) Ability to lift 50+ lbs and work in warehouse or job site conditions What We Offer
Competitive salary and performance-based bonuses Health, dental, and vision benefits Paid time off and holidays Ongoing training and IICRC certification opportunities Positive and professional team environment
#J-18808-Ljbffr