Masco Corporation
Overview
Employer Industry: Wellness and Spa Manufacturing Why consider this job opportunity: Salary up to $35.00/hr. Opportunity for career advancement and growth within a leading industry company Flexible hybrid or remote work options Exceptional health and wellness benefits, including paid time off and profit sharing Supportive and collaborative work environment that values employee well-being Chance to make a positive impact on customer satisfaction and dealer success Responsibilities
Serve as the first line of expert support, diagnosing and resolving technical issues for customers and dealers Provide clear guidance on installation, maintenance, and repair procedures to empower technicians Collaborate with engineering and product development teams to address recurring technical issues Manage complex challenges involving electrical systems, plumbing layouts, and software components Assist in training sessions to enhance the skills and confidence of internal teams Qualifications
Proven experience in spa system diagnostics and technical troubleshooting Strong verbal and written communication skills for effective collaboration Customer-focused mindset with excellent conflict resolution techniques Familiarity with electrical wiring, plumbing, and control panels High school diploma or equivalent required; Watkins technical certification or 3+ years of relevant experience preferred Preferred Qualifications
Fluency in Spanish or French is a plus Experience with CRM platforms (Salesforce, ServiceNow) and call center technology Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) #WellnessIndustry #TechnicalSupport #CustomerService #RemoteWork #CareerGrowth We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Wellness and Spa Manufacturing Why consider this job opportunity: Salary up to $35.00/hr. Opportunity for career advancement and growth within a leading industry company Flexible hybrid or remote work options Exceptional health and wellness benefits, including paid time off and profit sharing Supportive and collaborative work environment that values employee well-being Chance to make a positive impact on customer satisfaction and dealer success Responsibilities
Serve as the first line of expert support, diagnosing and resolving technical issues for customers and dealers Provide clear guidance on installation, maintenance, and repair procedures to empower technicians Collaborate with engineering and product development teams to address recurring technical issues Manage complex challenges involving electrical systems, plumbing layouts, and software components Assist in training sessions to enhance the skills and confidence of internal teams Qualifications
Proven experience in spa system diagnostics and technical troubleshooting Strong verbal and written communication skills for effective collaboration Customer-focused mindset with excellent conflict resolution techniques Familiarity with electrical wiring, plumbing, and control panels High school diploma or equivalent required; Watkins technical certification or 3+ years of relevant experience preferred Preferred Qualifications
Fluency in Spanish or French is a plus Experience with CRM platforms (Salesforce, ServiceNow) and call center technology Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) #WellnessIndustry #TechnicalSupport #CustomerService #RemoteWork #CareerGrowth We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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