TechFlow, Inc.
Field Quality Manager (FQM)
TechFlow Inc.
is seeking a proactive and detail-driven
Field Quality Manager
to join our team in supporting security equipment throughout the US. In this pivotal role, you\'ll help drive operational excellence by supporting the implementation of quality standards and continuous process improvements that enhance reliability and customer satisfaction. Reporting to the Senior Field Quality Manager, you\'ll work hands-on with regional customers and stakeholder personnel to ensure compliance, resolve issues efficiently, and maintain consistent, high-quality performance across field operations.
Work is primarily home-based with up to 75% travel required.
Responsibilities
Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues
Maintains compliance with contract and quality requirements through documentation reviews and field audits
Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards
Drive continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency
Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements
Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals
Monitor field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation
Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review
Uses maintenance tracking systems (EAM/CMMS) to create and update work orders, verify data accuracy, and report discrepancies
Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements
Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts
Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals
Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates
Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items
Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities
Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management
Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail
Requirements
5+ years of experience in Field Management, Logistics, or Data Analytics
Bachelor\'s degree or equivalent experience in relevant field
Proficiency with Microsoft Office Suite
Ability to travel up to 75%
Ability to obtain and maintain Public Trust clearance
Preferred Qualifications
Experience managing regionally based equipment maintenance operations
#techflow
About TechFlow Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government\'s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, Mission Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
Benefits TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!
Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines)
401k plan with Roth option
Eligibility for an employer match
Immediate vesting
Paid time off
Holidays - 11 paid holidays per year
Comprehensive medical, dental, and vision plans
Company-paid Life & AD&D insurance plan
Employee Assistance Program
Wellness Resources
Company-paid training and development program
Voluntary benefits include:
Life & AD&D Insurance for employee, spouse, and children
Short-term and long-term disability (per plan guidelines)
Legal Shield and Identity Theft protection plans
Pet Insurance
#J-18808-Ljbffr
is seeking a proactive and detail-driven
Field Quality Manager
to join our team in supporting security equipment throughout the US. In this pivotal role, you\'ll help drive operational excellence by supporting the implementation of quality standards and continuous process improvements that enhance reliability and customer satisfaction. Reporting to the Senior Field Quality Manager, you\'ll work hands-on with regional customers and stakeholder personnel to ensure compliance, resolve issues efficiently, and maintain consistent, high-quality performance across field operations.
Work is primarily home-based with up to 75% travel required.
Responsibilities
Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues
Maintains compliance with contract and quality requirements through documentation reviews and field audits
Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards
Drive continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency
Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements
Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals
Monitor field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation
Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review
Uses maintenance tracking systems (EAM/CMMS) to create and update work orders, verify data accuracy, and report discrepancies
Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements
Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts
Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals
Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates
Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items
Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities
Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management
Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail
Requirements
5+ years of experience in Field Management, Logistics, or Data Analytics
Bachelor\'s degree or equivalent experience in relevant field
Proficiency with Microsoft Office Suite
Ability to travel up to 75%
Ability to obtain and maintain Public Trust clearance
Preferred Qualifications
Experience managing regionally based equipment maintenance operations
#techflow
About TechFlow Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as Dreamworks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government\'s most demanding mission and business challenges.
Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.
TechFlow has four principal lines of business: Platform Services, Mission Services, Digital Services, and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.
Benefits TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!
Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines)
401k plan with Roth option
Eligibility for an employer match
Immediate vesting
Paid time off
Holidays - 11 paid holidays per year
Comprehensive medical, dental, and vision plans
Company-paid Life & AD&D insurance plan
Employee Assistance Program
Wellness Resources
Company-paid training and development program
Voluntary benefits include:
Life & AD&D Insurance for employee, spouse, and children
Short-term and long-term disability (per plan guidelines)
Legal Shield and Identity Theft protection plans
Pet Insurance
#J-18808-Ljbffr