Invivyd
Overview
There are more than 9 million immunocompromised people in the United States. Almost half a million of those represent a population that are moderately to severely immunocompromised and at highest risk for severe COVID-19, including stem cell and solid organ transplant patients as well as those with hematologic cancers.
At Invivyd, Inc., we take those numbers very seriously and we come to work each day on a mission to deliver protection from serious viral infectious diseases, beginning with SARS-CoV-2. Invivyd deploys a proprietary integrated technology platform unique in the industry designed to assess, monitor, develop, and adapt to create best in class antibodies.
In March 2024 , Invivyd received emergency use authorization (EUA) from the U.S. FDA for a monoclonal antibody (mAb) in its pipeline of innovative antibody candidates.
In October 2025 , the FDA cleared the company’s Investigational New Drug (IND) application and provided feedback to advance the company’s REVOLUTION clinical program, Invivyd’s development program for VYD2311, a vaccine alternative monoclonal antibody candidate for the prevention of COVID.
Join an incredible team of people who thrive in a start-up environment, embrace a shared sense of ownership, have a passion for impacting patients and their families, think boldly and creatively, take targeted risks, are unafraid of failure, and welcome change as a positive catalyst to new opportunities and growth.
Be part of making a difference. Be part of Invivyd.
Location:
New Haven, CT (Northeast preferred). Invivyd's headquarters is in New Haven, CT. This role will be hybrid with a mix of both onsite (New Haven, CT) and remote working. Candidates must live close enough to New Haven, CT to be available for occasional on-site work, sometimes on short notice, when business needs arise.
Role The End User Support Technician is the first line of IT support for all employees, including executives. This role is responsible for resolving helpdesk tickets, troubleshooting hardware and software issues, supporting Windows and macOS devices, and ensuring users can work efficiently and securely. This is a hybrid role, requiring both remote and onsite support. The ideal candidate is customer-service focused, detail-oriented, and eager to learn and grow into more advanced IT responsibilities over time.
Responsibilities
Serve as the first point of contact for all IT support requests via Freshservice.
Triage, prioritize, and resolve Tier 1 tickets in a timely manner.
Escalate complex issues to Tier 2 / SysAdmin when needed with proper documentation.
Track work and update tickets with clear notes and resolutions.
Troubleshoot laptops, desktops, and peripherals (monitors, docking stations, keyboards, printers).
Perform basic device imaging, setup, and configuration.
Install and update approved software.
Support both Windows and macOS devices consistently.
Identity & Access Management (Azure AD / M365)
Reset passwords and unlock accounts.
Assist with MFA / SSO login issues.
Add/remove users to Azure AD groups as directed.
Assign or remove Microsoft 365 licenses.
Device Management
Use Intune for basic Windows device enrollment and policy checks.
Use JAMF for basic macOS enrollment and troubleshooting.
Ensure devices remain compliant with company standards.
Onboarding & Offboarding
Set up new hire accounts, devices, and access.
Prepare workstations and peripherals.
Deliver IT orientation for new employees (how to log in, core apps, MFA).
Collect and wipe equipment from departing users.
Application & Software Support
Troubleshoot Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
Provide basic support for commonly used business applications.
Workstation & Meeting Room Support
Set up workstations and docking station configurations.
Troubleshoot video conference equipment (Zoom/Teams rooms).
Ensure conference rooms and shared devices function properly.
VIP / Executive Support
Provide white-glove support to executives and leadership.
Prioritize VIP tickets and deliver prompt, professional service.
Maintain confidentiality and professionalism at all times.
General IT Operations
Maintain inventory of devices, peripherals, and accessories.
Assist with hardware replacement (laptops, batteries, accessories).
Follow IT policies, security best practices, and documentation standards.
Requirements
1+ year of IT helpdesk, desktop support, or equivalent experience (preferred but not required if highly motivated)
Basic understanding of Windows and/or macOS support
Familiarity with Microsoft 365 applications
Ability to troubleshoot common technical issues independently
Strong communication and customer service skills
Ability to work onsite as needed (hybrid role, 3-4 days in office)
Experience with Freshservice or any ticketing system preferred
Experience with Intune or JAMF preferred
Experience with Active Directory / Azure AD preferred
Experience with conference room technology (Zoom/Teams) preferred
CompTIA A+, Network+, or similar certification preferred
Prior experience in a corporate or regulated environment preferred
EEO statements
At Invivyd we strive to create a welcoming and inclusive environment. Here all applicants will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics.
Invivyd is proud to be an equal opportunity employer.
We do not accept unsolicited resumes from agencies.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Invivyd’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of our outreach and positive recruitment efforts. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Public burden statement: This survey should take about 5 minutes to complete.
#J-18808-Ljbffr
At Invivyd, Inc., we take those numbers very seriously and we come to work each day on a mission to deliver protection from serious viral infectious diseases, beginning with SARS-CoV-2. Invivyd deploys a proprietary integrated technology platform unique in the industry designed to assess, monitor, develop, and adapt to create best in class antibodies.
In March 2024 , Invivyd received emergency use authorization (EUA) from the U.S. FDA for a monoclonal antibody (mAb) in its pipeline of innovative antibody candidates.
In October 2025 , the FDA cleared the company’s Investigational New Drug (IND) application and provided feedback to advance the company’s REVOLUTION clinical program, Invivyd’s development program for VYD2311, a vaccine alternative monoclonal antibody candidate for the prevention of COVID.
Join an incredible team of people who thrive in a start-up environment, embrace a shared sense of ownership, have a passion for impacting patients and their families, think boldly and creatively, take targeted risks, are unafraid of failure, and welcome change as a positive catalyst to new opportunities and growth.
Be part of making a difference. Be part of Invivyd.
Location:
New Haven, CT (Northeast preferred). Invivyd's headquarters is in New Haven, CT. This role will be hybrid with a mix of both onsite (New Haven, CT) and remote working. Candidates must live close enough to New Haven, CT to be available for occasional on-site work, sometimes on short notice, when business needs arise.
Role The End User Support Technician is the first line of IT support for all employees, including executives. This role is responsible for resolving helpdesk tickets, troubleshooting hardware and software issues, supporting Windows and macOS devices, and ensuring users can work efficiently and securely. This is a hybrid role, requiring both remote and onsite support. The ideal candidate is customer-service focused, detail-oriented, and eager to learn and grow into more advanced IT responsibilities over time.
Responsibilities
Serve as the first point of contact for all IT support requests via Freshservice.
Triage, prioritize, and resolve Tier 1 tickets in a timely manner.
Escalate complex issues to Tier 2 / SysAdmin when needed with proper documentation.
Track work and update tickets with clear notes and resolutions.
Troubleshoot laptops, desktops, and peripherals (monitors, docking stations, keyboards, printers).
Perform basic device imaging, setup, and configuration.
Install and update approved software.
Support both Windows and macOS devices consistently.
Identity & Access Management (Azure AD / M365)
Reset passwords and unlock accounts.
Assist with MFA / SSO login issues.
Add/remove users to Azure AD groups as directed.
Assign or remove Microsoft 365 licenses.
Device Management
Use Intune for basic Windows device enrollment and policy checks.
Use JAMF for basic macOS enrollment and troubleshooting.
Ensure devices remain compliant with company standards.
Onboarding & Offboarding
Set up new hire accounts, devices, and access.
Prepare workstations and peripherals.
Deliver IT orientation for new employees (how to log in, core apps, MFA).
Collect and wipe equipment from departing users.
Application & Software Support
Troubleshoot Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
Provide basic support for commonly used business applications.
Workstation & Meeting Room Support
Set up workstations and docking station configurations.
Troubleshoot video conference equipment (Zoom/Teams rooms).
Ensure conference rooms and shared devices function properly.
VIP / Executive Support
Provide white-glove support to executives and leadership.
Prioritize VIP tickets and deliver prompt, professional service.
Maintain confidentiality and professionalism at all times.
General IT Operations
Maintain inventory of devices, peripherals, and accessories.
Assist with hardware replacement (laptops, batteries, accessories).
Follow IT policies, security best practices, and documentation standards.
Requirements
1+ year of IT helpdesk, desktop support, or equivalent experience (preferred but not required if highly motivated)
Basic understanding of Windows and/or macOS support
Familiarity with Microsoft 365 applications
Ability to troubleshoot common technical issues independently
Strong communication and customer service skills
Ability to work onsite as needed (hybrid role, 3-4 days in office)
Experience with Freshservice or any ticketing system preferred
Experience with Intune or JAMF preferred
Experience with Active Directory / Azure AD preferred
Experience with conference room technology (Zoom/Teams) preferred
CompTIA A+, Network+, or similar certification preferred
Prior experience in a corporate or regulated environment preferred
EEO statements
At Invivyd we strive to create a welcoming and inclusive environment. Here all applicants will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics.
Invivyd is proud to be an equal opportunity employer.
We do not accept unsolicited resumes from agencies.
Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Invivyd’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of our outreach and positive recruitment efforts. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Select...
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Public burden statement: This survey should take about 5 minutes to complete.
#J-18808-Ljbffr