Aimbridge Hospitality
Element San Jose Airport - Director Front Office
Aimbridge Hospitality, San Jose, California, United States
Element San Jose Airport – Director Front Office
Base pay range: $68,000 – $73,000 per year.
Location: San Jose, CA
Responsibilities
Direct and administer all Guest Services operations, including guest service and registration (check-in/check-out), room inventory, guest service standards, cost controls, profitability, brand marketing initiatives, systems use, budgeting, and forecasting.
Implement and enforce departmental policies, procedures, and performance standards.
Monitor associate performance, provide supervision, professional development, scheduling, counsel, evaluations, and recognition.
Assess service and satisfaction trends, address issues, and implement improvements.
Initiate and implement marketing and upselling techniques to maximize occupancy and revenue.
Ensure associates have current knowledge of hotel products, services, and events.
Run daily reports, analyze data, and make data‑driven decisions.
Resolve guest issues to ensure satisfaction.
Recruit, interview, and train associates.
Participate in the Property Manager on Duty program.
Be certified to respond to emergencies and maintain emergency response equipment.
Complete tasks and projects as assigned.
Qualifications
Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an Associate’s degree with at least 3 years of Front Office management experience is required.
Specific brand experience or OnQ (PMS) certification, 500+ room experience, and/or previous director-level experience preferred.
Benefits
Daily Pay available after an initial waiting period.
Medical, Dental, and Vision Coverage.
Short-Term and Long-Term Disability Income.
Term Life and AD&D Insurance.
Paid Time Off.
Employee Assistance Program.
401(k) Retirement Plan.
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Location: San Jose, CA
Responsibilities
Direct and administer all Guest Services operations, including guest service and registration (check-in/check-out), room inventory, guest service standards, cost controls, profitability, brand marketing initiatives, systems use, budgeting, and forecasting.
Implement and enforce departmental policies, procedures, and performance standards.
Monitor associate performance, provide supervision, professional development, scheduling, counsel, evaluations, and recognition.
Assess service and satisfaction trends, address issues, and implement improvements.
Initiate and implement marketing and upselling techniques to maximize occupancy and revenue.
Ensure associates have current knowledge of hotel products, services, and events.
Run daily reports, analyze data, and make data‑driven decisions.
Resolve guest issues to ensure satisfaction.
Recruit, interview, and train associates.
Participate in the Property Manager on Duty program.
Be certified to respond to emergencies and maintain emergency response equipment.
Complete tasks and projects as assigned.
Qualifications
Bachelor’s degree in Business or Hospitality Management with at least 5 years of progressive Front Office management experience in a 500+ room hotel with meeting space is preferred, or an Associate’s degree with at least 3 years of Front Office management experience is required.
Specific brand experience or OnQ (PMS) certification, 500+ room experience, and/or previous director-level experience preferred.
Benefits
Daily Pay available after an initial waiting period.
Medical, Dental, and Vision Coverage.
Short-Term and Long-Term Disability Income.
Term Life and AD&D Insurance.
Paid Time Off.
Employee Assistance Program.
401(k) Retirement Plan.
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