Jamf
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
This role is offered as hybrid, with the expectation to work at Jamf's Minneapolis office location at least 3 days per week. We accept applications only for those based near the Minneapolis, MN area and available to work on‑site.
What you'll do at Jamf The Senior IT Support Specialist will work cross‑functionally between departments supporting all end users throughout the company. This role handles complex issues and escalations from support team members and helps IT Leadership meet service level objectives to ensure a seamless end‑user support experience.
Responsibilities
Work with IT Support Supervisor and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals.
Act as an escalation point for advanced technical issues prior to escalating to leadership or other teams.
Be the subject matter expert in multiple IT Support systems and actively train and mentor others within the department or team.
Constantly monitor changes in the support environment and engage in proactive testing to prevent downtime.
Enable employees by providing remote and hands‑on assistance in resolving technology support issues.
Troubleshoot, research, and resolve technical problems and incidents while delivering quality customer service.
Recommend new and innovative ways to solve area problems.
Stay up to date and share across the department on technologies and information in Jamf's ecosystem and their area of expertise, setting up and leading appropriate opportunities for cross‑functional feedback.
Introduce and gain broad acceptance of improved process ideas.
Analyze problems and make definitive calls on acceptable solutions.
Lead in the design and testing of new and existing solutions to area of expertise.
Attend formal training, conduct self‑paced training through online courses or on‑the‑job training, attend conferences, and engage with peers to maintain broad understanding of technologies and stay abreast of new technologies.
Leverage experience to predict weaknesses in process and solutions, and anticipate potential design flaws prior to implementation.
Ensure adoption of team and company policies through the company’s Mission and Values.
Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues.
Ensure documentation remains updated and accurate.
Perform other duties as assigned.
Qualifications
Minimum of 4 years experience working in an IT support or related role (Required).
Minimum of 4 years experience troubleshooting macOS and iOS operating systems and hardware (Required).
Two years of hands‑on experience using Jamf Pro software to manage Apple devices in a business or organizational environment. (Required).
Demonstrable experience supporting and enabling employees in their use of global, enterprise‑grade, SaaS‑based solutions and collaboration systems and services; strong command line expertise.
Ability to manage multiple tasks simultaneously while adapting priorities quickly and effectively.
A high level of independence as demonstrated through clear problem‑solving and communication skills and the delivery of high‑quality work.
Excellent written and verbal communication skills (Required).
Excellent organizational skills (Required).
Education & Certifications
High school diploma / GED equivalent (Required).
Bachelor’s Degree (Preferred).
Combination of relevant work experience and education may be considered.
Jamf certified Admin (Required).
Benefits
Named a 2024 Best Companies to Work For by U.S. News.
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.
Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine.
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Salary Range Pay Transparency Range: $59,800—$127,400 USD.
What it means to be a Jamf We are a team of free‑thinkers, can‑doers, and problem‑crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of self‑lessness and relentless self‑improvement—driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
What does Jamf do Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers automatically deploy, manage, and secure Mac, iPad, iPhone, and Apple TV anywhere, anytime—protecting the data and applications used by employees and students, and streamlining communications in healthcare between patients and providers. More than 2,500 Jamf employees worldwide, we are free‑thinkers, can‑doers, and problem‑crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf.
Equal Opportunity Statement Jamf is an equal opportunity employer and is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes. Requests for accommodations will be handled confidentially by Recruiting and will not be shared with the hiring manager.
#J-18808-Ljbffr
This role is offered as hybrid, with the expectation to work at Jamf's Minneapolis office location at least 3 days per week. We accept applications only for those based near the Minneapolis, MN area and available to work on‑site.
What you'll do at Jamf The Senior IT Support Specialist will work cross‑functionally between departments supporting all end users throughout the company. This role handles complex issues and escalations from support team members and helps IT Leadership meet service level objectives to ensure a seamless end‑user support experience.
Responsibilities
Work with IT Support Supervisor and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals.
Act as an escalation point for advanced technical issues prior to escalating to leadership or other teams.
Be the subject matter expert in multiple IT Support systems and actively train and mentor others within the department or team.
Constantly monitor changes in the support environment and engage in proactive testing to prevent downtime.
Enable employees by providing remote and hands‑on assistance in resolving technology support issues.
Troubleshoot, research, and resolve technical problems and incidents while delivering quality customer service.
Recommend new and innovative ways to solve area problems.
Stay up to date and share across the department on technologies and information in Jamf's ecosystem and their area of expertise, setting up and leading appropriate opportunities for cross‑functional feedback.
Introduce and gain broad acceptance of improved process ideas.
Analyze problems and make definitive calls on acceptable solutions.
Lead in the design and testing of new and existing solutions to area of expertise.
Attend formal training, conduct self‑paced training through online courses or on‑the‑job training, attend conferences, and engage with peers to maintain broad understanding of technologies and stay abreast of new technologies.
Leverage experience to predict weaknesses in process and solutions, and anticipate potential design flaws prior to implementation.
Ensure adoption of team and company policies through the company’s Mission and Values.
Ensure that Service Level Agreements and workflow are being followed and met for every ticket in the queues.
Ensure documentation remains updated and accurate.
Perform other duties as assigned.
Qualifications
Minimum of 4 years experience working in an IT support or related role (Required).
Minimum of 4 years experience troubleshooting macOS and iOS operating systems and hardware (Required).
Two years of hands‑on experience using Jamf Pro software to manage Apple devices in a business or organizational environment. (Required).
Demonstrable experience supporting and enabling employees in their use of global, enterprise‑grade, SaaS‑based solutions and collaboration systems and services; strong command line expertise.
Ability to manage multiple tasks simultaneously while adapting priorities quickly and effectively.
A high level of independence as demonstrated through clear problem‑solving and communication skills and the delivery of high‑quality work.
Excellent written and verbal communication skills (Required).
Excellent organizational skills (Required).
Education & Certifications
High school diploma / GED equivalent (Required).
Bachelor’s Degree (Preferred).
Combination of relevant work experience and education may be considered.
Jamf certified Admin (Required).
Benefits
Named a 2024 Best Companies to Work For by U.S. News.
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.
Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine.
We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
We put people over profits – which is why our customers keep coming back to us.
Our volunteer time off allows employees to support and give back to our communities.
We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Salary Range Pay Transparency Range: $59,800—$127,400 USD.
What it means to be a Jamf We are a team of free‑thinkers, can‑doers, and problem‑crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of self‑lessness and relentless self‑improvement—driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
What does Jamf do Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers automatically deploy, manage, and secure Mac, iPad, iPhone, and Apple TV anywhere, anytime—protecting the data and applications used by employees and students, and streamlining communications in healthcare between patients and providers. More than 2,500 Jamf employees worldwide, we are free‑thinkers, can‑doers, and problem‑crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf.
Equal Opportunity Statement Jamf is an equal opportunity employer and is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes. Requests for accommodations will be handled confidentially by Recruiting and will not be shared with the hiring manager.
#J-18808-Ljbffr