Qualifacts Systems
About Qualifacts
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end?to?end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non?profit Certified Community Behavioral Health Clinics (CCBHC) as well as for?profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6?million patients. Qualifacts was recognized in the 2022 and?2023 Best in KLAS: Software and Services report as having the top?ranked Behavioral Health EHR solutions. Job Summary
We are looking for a Customer Success Manager (CSM) to own the relationship, health, and satisfaction of assigned customer accounts, driving success aligned with program metrics. Responsibilities Serve as primary liaison and face of Qualifacts for assigned accounts, handling meeting logistics, ensuring delivery of key company messages, and keeping stakeholders up to date on new features. Collect consistent data from customers, gathering intelligence on current marketplace, industry news, and compelling events; translate and communicate internally to inform priorities. Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third?party add?ons, and develop and execute plans to address gaps. Manage customer escalations in detail, routing to the appropriate business area and ensuring documented follow?up. Build relationships with showcase customers to drive partnership in training, marketing events, and reference programs. Engage key users to understand how they use best practice and collaborate with other departments to leverage that knowledge for the benefit of the entire customer community. Identify opportunities and/or critical needs for executive alignment engagements between strategic customers and Qualifacts leadership; lead agenda creation and execute follow?up deliverables. Execute to successful completion of departmental KPIs, metrics, and other duties as assigned.
Qualifications
Proven experience in customer success or account management within SaaS or technology services. Excellent communication skills with ability to serve as primary contact for key accounts. Strong analytical and problem?solving abilities to gather customer insights and inform product improvements. Ability to manage multiple accounts simultaneously and drive adoption of new platform capabilities. Benefits
Competitive salary (St.?Petersburg, FL $60?75?k; Clearwater, FL $55?70?k). Full?time employment with opportunities for growth. Inclusive and diverse workplace with equal?opportunity policies. Equal Opportunity Employer
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end?to?end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non?profit Certified Community Behavioral Health Clinics (CCBHC) as well as for?profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6?million patients. Qualifacts was recognized in the 2022 and?2023 Best in KLAS: Software and Services report as having the top?ranked Behavioral Health EHR solutions. Job Summary
We are looking for a Customer Success Manager (CSM) to own the relationship, health, and satisfaction of assigned customer accounts, driving success aligned with program metrics. Responsibilities Serve as primary liaison and face of Qualifacts for assigned accounts, handling meeting logistics, ensuring delivery of key company messages, and keeping stakeholders up to date on new features. Collect consistent data from customers, gathering intelligence on current marketplace, industry news, and compelling events; translate and communicate internally to inform priorities. Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third?party add?ons, and develop and execute plans to address gaps. Manage customer escalations in detail, routing to the appropriate business area and ensuring documented follow?up. Build relationships with showcase customers to drive partnership in training, marketing events, and reference programs. Engage key users to understand how they use best practice and collaborate with other departments to leverage that knowledge for the benefit of the entire customer community. Identify opportunities and/or critical needs for executive alignment engagements between strategic customers and Qualifacts leadership; lead agenda creation and execute follow?up deliverables. Execute to successful completion of departmental KPIs, metrics, and other duties as assigned.
Qualifications
Proven experience in customer success or account management within SaaS or technology services. Excellent communication skills with ability to serve as primary contact for key accounts. Strong analytical and problem?solving abilities to gather customer insights and inform product improvements. Ability to manage multiple accounts simultaneously and drive adoption of new platform capabilities. Benefits
Competitive salary (St.?Petersburg, FL $60?75?k; Clearwater, FL $55?70?k). Full?time employment with opportunities for growth. Inclusive and diverse workplace with equal?opportunity policies. Equal Opportunity Employer
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr