Capital One
Risk Manager - Change Experience
As a Manager in Capital One’s Anti-Money Laundering (AML) Program, you will partner with business stakeholders to support investigators in preparing for and adapting to change. This role focuses on the human‑side of platform and process change within the FIU, guiding the organization through impactful changes with lasting results while minimizing disruptions to overall operations. You will provide governance and oversight with efficient tracking of high‑impact FIU initiatives, driving accountability and on‑time delivery with a focus on people‑centered continuous improvements and culture‑building activities. Responsibilities
Manage key FIU projects and initiatives impacting investigation outcomes Develop tools and strategies to assess and facilitate the integration of changes across all impacted FIU business units, investigator platforms, tools and processes Coordinate change activities across multiple teams and functions to ensure alignment and successful delivery through communication, training and operationalization Utilize active listening techniques across all levels to identify potential impacts, concerns and gaps and ensure all are appropriately documented, discussed and considered Create and participate in a team culture that is adaptive, inclusive and customer focused Ideal Teammate
You are a critical thinker who seeks to understand the business, its processes, risks and overall control environment You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, seek understanding, and challenge conventional thinking. You have a successful track record of thriving in a fast paced, entrepreneurial and dynamic environment You create energy and an environment that fosters trust, collaboration, and belonging You possess excellent written and oral communication skills Location:
This role is hybrid, requiring approximately half of your working time in the office and half working virtually. Basic Qualifications
Bachelor’s Degree or military experience At least 3 years of Anti‑Money Laundering (AML) Compliance or Risk Management experience At least 2 years of experience in Project or Process Management At least 2 years of experience in Operations Management Preferred Qualifications
4+ years of Risk Management experience 3+ years of project or process management experience PROSCi Change Management Certification, Certified Regulatory Compliance Manager (CRCM) Certification, Association of Certified Anti‑Money Laundering Specialist (ACAMS) certification, Certified Risk Professional or its equivalent At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary:
The minimum and maximum full‑time annual salaries for this role vary by location: Chicago, IL: $132,800 – $151,600 McLean, VA: $146,100 – $166,700 Melville, NY: $159,400 – $181,900 New Orleans, LA: $132,800 – $151,600 Plano, TX: $132,800 – $151,600 Richmond, VA: $132,800 – $151,600 Riverwoods, IL: $132,800 – $151,600 Wilmington, DE: $132,800 – $151,600 Additional locations will have pay ranges consistent with the associated location. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
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As a Manager in Capital One’s Anti-Money Laundering (AML) Program, you will partner with business stakeholders to support investigators in preparing for and adapting to change. This role focuses on the human‑side of platform and process change within the FIU, guiding the organization through impactful changes with lasting results while minimizing disruptions to overall operations. You will provide governance and oversight with efficient tracking of high‑impact FIU initiatives, driving accountability and on‑time delivery with a focus on people‑centered continuous improvements and culture‑building activities. Responsibilities
Manage key FIU projects and initiatives impacting investigation outcomes Develop tools and strategies to assess and facilitate the integration of changes across all impacted FIU business units, investigator platforms, tools and processes Coordinate change activities across multiple teams and functions to ensure alignment and successful delivery through communication, training and operationalization Utilize active listening techniques across all levels to identify potential impacts, concerns and gaps and ensure all are appropriately documented, discussed and considered Create and participate in a team culture that is adaptive, inclusive and customer focused Ideal Teammate
You are a critical thinker who seeks to understand the business, its processes, risks and overall control environment You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, seek understanding, and challenge conventional thinking. You have a successful track record of thriving in a fast paced, entrepreneurial and dynamic environment You create energy and an environment that fosters trust, collaboration, and belonging You possess excellent written and oral communication skills Location:
This role is hybrid, requiring approximately half of your working time in the office and half working virtually. Basic Qualifications
Bachelor’s Degree or military experience At least 3 years of Anti‑Money Laundering (AML) Compliance or Risk Management experience At least 2 years of experience in Project or Process Management At least 2 years of experience in Operations Management Preferred Qualifications
4+ years of Risk Management experience 3+ years of project or process management experience PROSCi Change Management Certification, Certified Regulatory Compliance Manager (CRCM) Certification, Association of Certified Anti‑Money Laundering Specialist (ACAMS) certification, Certified Risk Professional or its equivalent At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Salary:
The minimum and maximum full‑time annual salaries for this role vary by location: Chicago, IL: $132,800 – $151,600 McLean, VA: $146,100 – $166,700 Melville, NY: $159,400 – $181,900 New Orleans, LA: $132,800 – $151,600 Plano, TX: $132,800 – $151,600 Richmond, VA: $132,800 – $151,600 Riverwoods, IL: $132,800 – $151,600 Wilmington, DE: $132,800 – $151,600 Additional locations will have pay ranges consistent with the associated location. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
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