The Intersect Group
This range is provided by The Intersect Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$28.00/hr - $32.00/hr Technical Support Specialist Location: Washington D.C. - hybrid Department: IT Support Reports To: IT Technical Support Manager Job Summary
As a Technical Support Specialist, you will serve as the first point of contact for technical issues, providing exceptional customer service and clear communication to all employees, including senior leadership and executive staff. Youll troubleshoot hardware and software problems, assist with system configurations, and escalate complex issues when necessary. This role is ideal for someone eager to learn, grow, and build a career in IT within a heavily Microsoft Windows environment. This position requires a minimum of 3 days (Tuesday, Wednesday, Thursday) in-office per week, and travel as needed. Key Responsibilities Deliver high-quality, customer-focused technical support to all employees, with special attention to senior leadership and executive staff. Answer incoming end-user calls in the support desk queue and respond promptly to requests via phone, email, Microsoft Teams and ticketing system. Diagnose and resolve hardware, software, and network issues in a timely and professional manner. Assist with setup, configuration, and maintenance of desktops, laptops, and mobile devices. Document all support activities and solutions in the ITSM ticketing system. Escalate unresolved issues to higher-level support teams as needed. Provide clear, concise communication and basic user training on company systems and applications. Follow IT policies and security best practices to maintain system integrity. Manage IT assets assigned to office & remote users.
Education
High school diploma or equivalent required; Associates or Bachelors degree in IT or related field preferred. (Or equivalent work experience)
Technical Skills
Strong understanding of Microsoft Windows environments. Familiarity with IT Service Management (ITSM) principles and processes. Experience using ticketing systems such as Zendesk (or similar). Basic scripting knowledge/understanding of PowerShell for automation and troubleshooting. Knowledge of Microsoft 365 and common business applications. Understanding of networking fundamentals and troubleshooting.
Soft Skills
Exceptional communication skillsable to explain technical concepts clearly to non-technical users and executive staff. Outstanding customer service orientation with a professional demeanor. Ability to work independently and in a team environment. Problem-solving mindset and eagerness to learn. Excellent time management skills with the ability to work on multiple assignments at once. Punctual and professional.
Preferred Certifications
CompTIA A+ ITIL Foundation
Seniority level
Entry level Employment type
Contract Job function
Information Technology and Customer Service Industries
Government Administration Referrals increase your chances of interviewing at The Intersect Group by 2x. Benefits
Vision insurance Medical insurance 401(k) #J-18808-Ljbffr
$28.00/hr - $32.00/hr Technical Support Specialist Location: Washington D.C. - hybrid Department: IT Support Reports To: IT Technical Support Manager Job Summary
As a Technical Support Specialist, you will serve as the first point of contact for technical issues, providing exceptional customer service and clear communication to all employees, including senior leadership and executive staff. Youll troubleshoot hardware and software problems, assist with system configurations, and escalate complex issues when necessary. This role is ideal for someone eager to learn, grow, and build a career in IT within a heavily Microsoft Windows environment. This position requires a minimum of 3 days (Tuesday, Wednesday, Thursday) in-office per week, and travel as needed. Key Responsibilities Deliver high-quality, customer-focused technical support to all employees, with special attention to senior leadership and executive staff. Answer incoming end-user calls in the support desk queue and respond promptly to requests via phone, email, Microsoft Teams and ticketing system. Diagnose and resolve hardware, software, and network issues in a timely and professional manner. Assist with setup, configuration, and maintenance of desktops, laptops, and mobile devices. Document all support activities and solutions in the ITSM ticketing system. Escalate unresolved issues to higher-level support teams as needed. Provide clear, concise communication and basic user training on company systems and applications. Follow IT policies and security best practices to maintain system integrity. Manage IT assets assigned to office & remote users.
Education
High school diploma or equivalent required; Associates or Bachelors degree in IT or related field preferred. (Or equivalent work experience)
Technical Skills
Strong understanding of Microsoft Windows environments. Familiarity with IT Service Management (ITSM) principles and processes. Experience using ticketing systems such as Zendesk (or similar). Basic scripting knowledge/understanding of PowerShell for automation and troubleshooting. Knowledge of Microsoft 365 and common business applications. Understanding of networking fundamentals and troubleshooting.
Soft Skills
Exceptional communication skillsable to explain technical concepts clearly to non-technical users and executive staff. Outstanding customer service orientation with a professional demeanor. Ability to work independently and in a team environment. Problem-solving mindset and eagerness to learn. Excellent time management skills with the ability to work on multiple assignments at once. Punctual and professional.
Preferred Certifications
CompTIA A+ ITIL Foundation
Seniority level
Entry level Employment type
Contract Job function
Information Technology and Customer Service Industries
Government Administration Referrals increase your chances of interviewing at The Intersect Group by 2x. Benefits
Vision insurance Medical insurance 401(k) #J-18808-Ljbffr