VYNE
Title
Customer Support Representative I Location
Strong preference for candidates residing in Georgia, Utah, or Indiana. Overview
Customer Support Representatives (CSRs) deliver customer service, primarily by phone, as the first point of contact for general inquiries regarding our software. CSRs build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty. CSRs work with the Support team and cross?department teams to answer customer inquiries and provide solutions to customer problems. Duties & Responsibilities Answer customer inquiries and resolve routine customer problems regarding technical issues and dental claims, utilizing the call?center telephone queue system/process. Meet quality and quantity requirements for call volume and information/data accuracy. Own the solution for customers, the first time. Escalate inquiries as necessary, but continue to ensure customer satisfaction with support provided. Document customer cases accurately in the CRM system. Maintain knowledge of and familiarity with Vyne products and services sufficient to perform duties. Maintain regular/consistent attendance to serve customers/clients. Respond to inquiries as a positive and empathetic customer advocate. Actively participate as a positive team player within the department and company. Consistently demonstrate the core values of Vyne. Other duties as assigned.
Physical Demand
Prior to performing the duties of this job, the employee may be required to sit regularly; use hands to finger, handle or feel; reach with hands and arms; talk or hear. The employee must be able to perform close and distant vision, color vision, peripheral vision, depth perception, and adjust focus as described. Work Environment
The noise level in the work environment is usually moderate. Reasonable accommodations can be made for individuals with disabilities. Security Role / Responsibility
Protected Health Information (PHI): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of salary, insurance, reviews, resumes. Financial Administration: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Administration: This position may have access to and be responsible for securely administering user access to corporate applications.
Qualifications
High School diploma or GED equivalent. Entry?level experience within a call?center environment. Strong customer service skills and professional phone etiquette. Passion for solving problems for people and a strong customer service mentality. Basic problem?solving and knowledge discovery skills. Basic knowledge of Microsoft Office products; knowledge of CRM systems a plus. Ability to work under direct supervision across multiple platforms simultaneously. Professional written, verbal, and interpersonal skills. Goal?driven, flexible, coachable, and accountable. High level of integrity and dependability with a strong sense of urgency and results orientation.
EEO Statement
Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. #J-18808-Ljbffr
Customer Support Representative I Location
Strong preference for candidates residing in Georgia, Utah, or Indiana. Overview
Customer Support Representatives (CSRs) deliver customer service, primarily by phone, as the first point of contact for general inquiries regarding our software. CSRs build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty. CSRs work with the Support team and cross?department teams to answer customer inquiries and provide solutions to customer problems. Duties & Responsibilities Answer customer inquiries and resolve routine customer problems regarding technical issues and dental claims, utilizing the call?center telephone queue system/process. Meet quality and quantity requirements for call volume and information/data accuracy. Own the solution for customers, the first time. Escalate inquiries as necessary, but continue to ensure customer satisfaction with support provided. Document customer cases accurately in the CRM system. Maintain knowledge of and familiarity with Vyne products and services sufficient to perform duties. Maintain regular/consistent attendance to serve customers/clients. Respond to inquiries as a positive and empathetic customer advocate. Actively participate as a positive team player within the department and company. Consistently demonstrate the core values of Vyne. Other duties as assigned.
Physical Demand
Prior to performing the duties of this job, the employee may be required to sit regularly; use hands to finger, handle or feel; reach with hands and arms; talk or hear. The employee must be able to perform close and distant vision, color vision, peripheral vision, depth perception, and adjust focus as described. Work Environment
The noise level in the work environment is usually moderate. Reasonable accommodations can be made for individuals with disabilities. Security Role / Responsibility
Protected Health Information (PHI): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of salary, insurance, reviews, resumes. Financial Administration: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Administration: This position may have access to and be responsible for securely administering user access to corporate applications.
Qualifications
High School diploma or GED equivalent. Entry?level experience within a call?center environment. Strong customer service skills and professional phone etiquette. Passion for solving problems for people and a strong customer service mentality. Basic problem?solving and knowledge discovery skills. Basic knowledge of Microsoft Office products; knowledge of CRM systems a plus. Ability to work under direct supervision across multiple platforms simultaneously. Professional written, verbal, and interpersonal skills. Goal?driven, flexible, coachable, and accountable. High level of integrity and dependability with a strong sense of urgency and results orientation.
EEO Statement
Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. #J-18808-Ljbffr