Barry's
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Client Operations Lead
role at
Barry's .
Barry’s Bootcamp is committed to equal employment opportunity and does not discriminate based on race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, marital status, or any other protected basis under applicable law. If you need assistance due to a disability, please contact the People and Culture Department at People@barrysbootcamp.com.
Barry’s is the Best Workout in the World™®. Founded in 1998, our high‑intensity, one‑hour classes alternate between strength and cardio to provide an immersive fitness experience that maximizes results while preventing injuries. Smoking is prohibited in all indoor areas.
About The Role The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Lead plays a crucial role in ensuring every client has an exceptional in‑studio experience and works closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.
What You’ll Do
Serve as studio leader in the absence of GM/AGM/COS
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicate with studio leadership and peers: provide information to supervisors and co‑workers by telephone, e‑mail, text, or in person in a timely and efficient manner
Deliver first‑class client experience or hospitality at all times
Greet, assist and check in customers
Respond to customer questions at the studio, per phone and e‑mail
Handle studio membership database; register new clients, receive membership payments and maintain client base
Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
Motivate team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same‑day coaching and feedback to team members and communicate recaps to their line manager appropriately
Deliver operational excellence in all studio processes
Ensure a clean and welcoming atmosphere at all times
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Deliver quality shakes and customer service in the Fuel Bar
Handle pre‑orders and orders on the spot
Customize each customer’s needs
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, able to work weekends, holidays, morning or night shifts and meet minimum availability requirements
Facility Maintenance
Support in preparing studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support cleaning and maintaining locker rooms to brand standard as directed
Support deep cleaning, organization, and service of common areas (lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas)
Support Laundry services, including collecting, washing, and folding towels
Support daily and weekly cleaning and maintenance checklists
Company Culture Responsibilities
Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily
Represent the Barry’s brand within the studio and throughout the PA fitness community
Assist in participating in and enhancing the community with your studio and regional teams
Customer Service
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Support and attend social functions within the community to generate new business, invite current and prospective clients to in‑studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality customer service skills and alignment with Barry’s Mission, Vision, and Values
Availability to work 4 to 5 shifts, one being a weekend day
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Patient, courteous listener, able to show empathy
Responding to clients requests with a can‑do attitude
Cooperative manner with a focus on team culture
Ability to prioritize and work within a fast‑paced environment
Eye for detail and care for the studio’s appearance and cleanliness
Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
Maintain professional appearance and behavior
Demonstrate excellent communication skills
Must be at least 18 years or older to apply
Pay Range 21 – 21 USD per hour (FiDi)
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Client Operations Lead
role at
Barry's .
Barry’s Bootcamp is committed to equal employment opportunity and does not discriminate based on race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, marital status, or any other protected basis under applicable law. If you need assistance due to a disability, please contact the People and Culture Department at People@barrysbootcamp.com.
Barry’s is the Best Workout in the World™®. Founded in 1998, our high‑intensity, one‑hour classes alternate between strength and cardio to provide an immersive fitness experience that maximizes results while preventing injuries. Smoking is prohibited in all indoor areas.
About The Role The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Lead plays a crucial role in ensuring every client has an exceptional in‑studio experience and works closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.
What You’ll Do
Serve as studio leader in the absence of GM/AGM/COS
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicate with studio leadership and peers: provide information to supervisors and co‑workers by telephone, e‑mail, text, or in person in a timely and efficient manner
Deliver first‑class client experience or hospitality at all times
Greet, assist and check in customers
Respond to customer questions at the studio, per phone and e‑mail
Handle studio membership database; register new clients, receive membership payments and maintain client base
Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
Motivate team and build positive morale to drive results through accountability and celebrating successes
Provide timely, same‑day coaching and feedback to team members and communicate recaps to their line manager appropriately
Deliver operational excellence in all studio processes
Ensure a clean and welcoming atmosphere at all times
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Deliver quality shakes and customer service in the Fuel Bar
Handle pre‑orders and orders on the spot
Customize each customer’s needs
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, able to work weekends, holidays, morning or night shifts and meet minimum availability requirements
Facility Maintenance
Support in preparing studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support cleaning and maintaining locker rooms to brand standard as directed
Support deep cleaning, organization, and service of common areas (lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas)
Support Laundry services, including collecting, washing, and folding towels
Support daily and weekly cleaning and maintenance checklists
Company Culture Responsibilities
Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily
Represent the Barry’s brand within the studio and throughout the PA fitness community
Assist in participating in and enhancing the community with your studio and regional teams
Customer Service
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Support and attend social functions within the community to generate new business, invite current and prospective clients to in‑studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality customer service skills and alignment with Barry’s Mission, Vision, and Values
Availability to work 4 to 5 shifts, one being a weekend day
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Patient, courteous listener, able to show empathy
Responding to clients requests with a can‑do attitude
Cooperative manner with a focus on team culture
Ability to prioritize and work within a fast‑paced environment
Eye for detail and care for the studio’s appearance and cleanliness
Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness
Maintain professional appearance and behavior
Demonstrate excellent communication skills
Must be at least 18 years or older to apply
Pay Range 21 – 21 USD per hour (FiDi)
#J-18808-Ljbffr