Municipal Credit Union
Part-Time Member Service Representative
Municipal Credit Union, New York, New York, us, 10261
Join to apply for the
Part-Time Member Service Representative
role at
Municipal Credit Union .
Pay Base Pay Range: $24.00/hr – $26.00/hr. Final compensation may vary based on experience, skills, and geographic location.
About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base of over 600,000 individuals. With each new generation we preserve the credit union promise of people helping people.
Mission:
To help hard‑working New Yorkers build better tomorrows.
Vision:
Be New York’s most loved financial institution by helping members build their best financial futures.
Overview The Member Service Representative is responsible for providing excellent service to members, exploring member needs, explaining products and services, and serving member requests such as new accounts, maintenance, loan applications, and teller transactions. The role operates within a high‑volume branch environment and supports members from simple services to complex requests requiring critical thinking.
Responsibilities
Ensure excellent member service for every member, every transaction, every time.
Conduct member interviews to uncover needs and improve overall financial situation.
Process opening and onboarding of new members.
Perform account maintenance and servicing on existing accounts.
Ensure proper documentation and signatures for all member interactions in compliance with rules, regulations, and MCU policy.
Process loan applications and collect required documentation for underwriting.
Ensure fully complete loan applications for underwriting and efficient processing.
Cross‑sell additional products and services to fit member needs.
Manage new account and loan pipeline with follow‑up to close effectively.
Meet or exceed sales goals for branch growth, including new members, checking accounts, and loan bookings.
Demonstrate professionalism and empathy during member interactions.
Assist branch team in driving referrals for new accounts and loans.
Perform outbound calls for service lists, lead lists, and referral follow‑up to meet sales and service goals.
Follow up on online loan applications and ensure effective closing.
Maintain comprehensive knowledge of MCU products, policies, and procedures.
Back up teller line as needed and assist in lobby member flow.
Participate in opening and closing of the branch.
Adhere to all regulatory compliance training, including BSA/AML/OFAC.
Assist with community engagement outreach programs.
Maintain confidentiality of member financial information.
Perform other duties as required and special projects as assigned.
Travel as required.
Utilize strong member service, research, problem‑solving, and time‑management skills.
Requirements
Retail banking experience is a plus.
High school diploma or equivalent required.
Previous branch experience preferred, including sales and service.
Availability to work overtime and Saturdays as required.
Ability to perform in a high‑volume environment and meet deadlines with exceptional attention to detail.
Strong interpersonal, oral, and written communication skills.
Highly ethical character.
Proficiency in Microsoft Office Suite and general technology use.
Why You’ll Be a Good Fit Our Core Values: Results, Agility, Integrity, Belonging, Ownership. We seek a strong fit for our culture of inclusion, teamwork, and accountability.
What We Can Offer You
Competitive Compensation
Medical and Dental Benefits
401(k) with employer contribution
Flexible paid time off
Equal Opportunity Municipal Credit Union (MCU) is an Equal Opportunity Employer. MCU provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. We are committed to hiring, training, cultivating, promoting, and celebrating an environment that is welcoming and fulfilling for all people.
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Part-Time Member Service Representative
role at
Municipal Credit Union .
Pay Base Pay Range: $24.00/hr – $26.00/hr. Final compensation may vary based on experience, skills, and geographic location.
About MCU At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base of over 600,000 individuals. With each new generation we preserve the credit union promise of people helping people.
Mission:
To help hard‑working New Yorkers build better tomorrows.
Vision:
Be New York’s most loved financial institution by helping members build their best financial futures.
Overview The Member Service Representative is responsible for providing excellent service to members, exploring member needs, explaining products and services, and serving member requests such as new accounts, maintenance, loan applications, and teller transactions. The role operates within a high‑volume branch environment and supports members from simple services to complex requests requiring critical thinking.
Responsibilities
Ensure excellent member service for every member, every transaction, every time.
Conduct member interviews to uncover needs and improve overall financial situation.
Process opening and onboarding of new members.
Perform account maintenance and servicing on existing accounts.
Ensure proper documentation and signatures for all member interactions in compliance with rules, regulations, and MCU policy.
Process loan applications and collect required documentation for underwriting.
Ensure fully complete loan applications for underwriting and efficient processing.
Cross‑sell additional products and services to fit member needs.
Manage new account and loan pipeline with follow‑up to close effectively.
Meet or exceed sales goals for branch growth, including new members, checking accounts, and loan bookings.
Demonstrate professionalism and empathy during member interactions.
Assist branch team in driving referrals for new accounts and loans.
Perform outbound calls for service lists, lead lists, and referral follow‑up to meet sales and service goals.
Follow up on online loan applications and ensure effective closing.
Maintain comprehensive knowledge of MCU products, policies, and procedures.
Back up teller line as needed and assist in lobby member flow.
Participate in opening and closing of the branch.
Adhere to all regulatory compliance training, including BSA/AML/OFAC.
Assist with community engagement outreach programs.
Maintain confidentiality of member financial information.
Perform other duties as required and special projects as assigned.
Travel as required.
Utilize strong member service, research, problem‑solving, and time‑management skills.
Requirements
Retail banking experience is a plus.
High school diploma or equivalent required.
Previous branch experience preferred, including sales and service.
Availability to work overtime and Saturdays as required.
Ability to perform in a high‑volume environment and meet deadlines with exceptional attention to detail.
Strong interpersonal, oral, and written communication skills.
Highly ethical character.
Proficiency in Microsoft Office Suite and general technology use.
Why You’ll Be a Good Fit Our Core Values: Results, Agility, Integrity, Belonging, Ownership. We seek a strong fit for our culture of inclusion, teamwork, and accountability.
What We Can Offer You
Competitive Compensation
Medical and Dental Benefits
401(k) with employer contribution
Flexible paid time off
Equal Opportunity Municipal Credit Union (MCU) is an Equal Opportunity Employer. MCU provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. We are committed to hiring, training, cultivating, promoting, and celebrating an environment that is welcoming and fulfilling for all people.
#J-18808-Ljbffr