Autolus Limited
Patient Scheduling and Logistics, Specialist I/II
Autolus Limited, Baltimore, Maryland, United States
**Work with us**
Our team are passionate in the pursuit of excellence and in pushing the boundaries of cancer therapy and Autoimmune disease to deliver life-changing treatments to patients.Whilst working at Autolus you will enjoy a flexible, diverse and dynamic working environment which actively promotes creativity, leadership and teamwork – together we are ONE Autolus.**Job Description:****Job Title:** Specialist I/II , Patient Scheduling and Logistics**Reports to:** Senior Manager, Patient Scheduling and Logistics**Department:** Patient, Cell & Logistics Management**Hours:** Full time - **9:00 AM – 6:00 PM ET** OR **9:30 AM – 6:30 PM ET****Location:** US – Remote**About Autolus**Autolus is a biopharmaceutical company, advancing innovative therapies at both clinical and commercial stages of development, focused on next-generation, programmed T cell therapies for the treatment of cancer. Using a broad suite of proprietary and modular T cell programming technologies, the company is engineering precisely targeted, controlled, and highly active T cell therapies designed to better recognize cancer cells, break down their defence mechanisms, and eliminate these cells. Autolus has a pipeline of product candidates in development for the treatment of haematological malignancies, solid tumours, and autoimmune diseases.**Why Autolus**Our team is passionate in the pursuit of excellence and in pushing the boundaries of cancer therapy and autoimmune diseases to deliver life-changing treatments to patients. While working at Autolus you will enjoy a flexible, diverse, and dynamic working environment which actively promotes creativity, leadership, and teamwork. In addition to this Autolus is proud to offer a competitive salary, performance-related bonus as well as private medical insurance, life insurance, and 401-k program.**Our Promise**Autolus is developing complex, breakthrough therapies for a globally diverse market and equally recognises that diversity amongst our people is critical to our mission. As we draw on our differences, what we’ve experienced, and how we work, we celebrate diversity and are committed to creating an inclusive environment for all employees.## Role SummaryThe Specialist I/II, Patient Scheduling and Logistics will execute a strategy and deliver goals which enable clinical study and commercial delivery. Responsibilities include executing Clinical and Commercial scheduling of patients and their cells, (apheresis starting material and drug product), from treatment site to Autolus manufacturing. Success in this role will require considerable initiative, proactive planning, real-time problem-solving, and a focus on exceptional customer service to ensure smooth operations and agility in maintaining dynamic patient journeys. Meeting these responsibilities will require close collaboration between authorized treatment centers and internal Autolus functions including Manufacturing, Supply Chain, Quality, Clinical, Logistics, Commercial Operations and Medical to ensure that each patient visit and their CAR T-cells are coordinated seamlessly and effectively through their cell journey.The Specialist I/II, Patient Scheduling and Logistics will collaborate with department members and key stakeholders to achieve objectives in addition to function as part of the Patient, Cell and Logistics Management (PCLM) team within Product Delivery and Operations.
AutolusAssist Patient Scheduling provides live support from 6AM ET to 9PM ET, with after-hours on-call coverage ensuring availability 24/7/365.## ## Key Responsibilities* Execute Patient Scheduling and Logistics strategy to support clinical and commercial goals.* Manage patient cell journeys across clinical trial and commercial settings; leverage tools and systems to ensure accuracy.* Serve as interface between cross-functional teams, including commercial and clinical teams, authorized treatment centers, case management, manufacturing, logistics, and clinical operations, to coordinate patient and cell scheduling.* Coordinate and/or manage patient scheduling and cell management tasks from vein-to-vein:
+ ### Handle patient registration, consent, and screening
+ ### Organize logistics plans, monitor progress, and escalate as needed.
+ ### Communicate manufacturing progress with treatment centers.
+ ### Oversee the final drug product (CAR-T) to the treatment site and successful product infusion to the patient* Identify and resolve scheduling and logistics barriers.* Support internal projects or act as representative in cross-functional teams to drive continuous improvement within our department.* Collaborate with internal and external stakeholders and vendors to align timelines and meet expectations.* Support Cell Orchestration Platform use by internal and external partners; troubleshoot scheduling portal issues in real time.* Deliver exceptional customer service via phone and written communication.* Ensure GxP compliance, patient confidentiality, and data protection adherence.* Develop, review, and implement departmental SOPs and processes.* Participate in internal and external meetings as needed.* Provide select holiday coverage with alternate days off arranged.* Share rotating on-call schedule to support after-hours operations.* Travel up to 10% of time.## Demonstrated skills and competencies### ### **E - Essential P - Preferred**Experience* Breadth of experience in clinical/commercial/healthcare logistics, supply chain or customer service experience (E).* Experience in collaborating with stakeholders to achieve results (E).* Experience working in Patient Scheduling and Logistics or CAR-T (P).## Qualifications* Bachelor’s degree in natural sciences, supply chain, operations management, business, related field or equivalent experience (E).* Desired 3 years of experience in patient operations, healthcare operations or supply chain. (E)## Skills/Specialist knowledge* Clear and concise verbal and written communication (E).* Adept analytical, problem solving and decision-making skills (E).* Strong organization, planning and time management skills with the ability to multi-task and prioritize (E).* Strong attention to detail and rigorous data accuracy (E).* Strong collaboration and motivation skills (E).* Diligent, reliable and willing to ask for help from others (E).* Strong interpersonal and relationship building (E).* Reliable Conflict and issue management (E).* Follows procedures and understands their role in operating a high-quality process (E).* Proven track record of high performance (E).* Ability to successfully work and collaborate across multiple teams and functions (E).* Demonstrates initiative and willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment (E).* Proficient in English (E).* Self-motivated, detail-oriented, and willing to accept temporary responsibilities outside of initial job description (E).* Experience working in a GxP environment (E).* Excellent MS PowerPoint, Word, Excel, Sharepoint, and Outlook skills (E).* Experience using complex IT systems or IT portals in the fields of supply chain management, customer service and procurement (P).* Ability to work with multiple database and electronic systems - experience with Oracle/ERP, courier, Salesforce CRM, cell orchestration platforms, and material ordering portals (P).* Experience working in multicultural and cross functional teams (P).* Comprehension in apheresis and drug product shipping requirements (P).Autolus’ success is driven by equality and inclusion; we believe all voices are of equal value and must be heard.Whilst operating with focus and integrity, we are committed to improving diversity and inclusion within our business and our industry.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. #J-18808-Ljbffr
Our team are passionate in the pursuit of excellence and in pushing the boundaries of cancer therapy and Autoimmune disease to deliver life-changing treatments to patients.Whilst working at Autolus you will enjoy a flexible, diverse and dynamic working environment which actively promotes creativity, leadership and teamwork – together we are ONE Autolus.**Job Description:****Job Title:** Specialist I/II , Patient Scheduling and Logistics**Reports to:** Senior Manager, Patient Scheduling and Logistics**Department:** Patient, Cell & Logistics Management**Hours:** Full time - **9:00 AM – 6:00 PM ET** OR **9:30 AM – 6:30 PM ET****Location:** US – Remote**About Autolus**Autolus is a biopharmaceutical company, advancing innovative therapies at both clinical and commercial stages of development, focused on next-generation, programmed T cell therapies for the treatment of cancer. Using a broad suite of proprietary and modular T cell programming technologies, the company is engineering precisely targeted, controlled, and highly active T cell therapies designed to better recognize cancer cells, break down their defence mechanisms, and eliminate these cells. Autolus has a pipeline of product candidates in development for the treatment of haematological malignancies, solid tumours, and autoimmune diseases.**Why Autolus**Our team is passionate in the pursuit of excellence and in pushing the boundaries of cancer therapy and autoimmune diseases to deliver life-changing treatments to patients. While working at Autolus you will enjoy a flexible, diverse, and dynamic working environment which actively promotes creativity, leadership, and teamwork. In addition to this Autolus is proud to offer a competitive salary, performance-related bonus as well as private medical insurance, life insurance, and 401-k program.**Our Promise**Autolus is developing complex, breakthrough therapies for a globally diverse market and equally recognises that diversity amongst our people is critical to our mission. As we draw on our differences, what we’ve experienced, and how we work, we celebrate diversity and are committed to creating an inclusive environment for all employees.## Role SummaryThe Specialist I/II, Patient Scheduling and Logistics will execute a strategy and deliver goals which enable clinical study and commercial delivery. Responsibilities include executing Clinical and Commercial scheduling of patients and their cells, (apheresis starting material and drug product), from treatment site to Autolus manufacturing. Success in this role will require considerable initiative, proactive planning, real-time problem-solving, and a focus on exceptional customer service to ensure smooth operations and agility in maintaining dynamic patient journeys. Meeting these responsibilities will require close collaboration between authorized treatment centers and internal Autolus functions including Manufacturing, Supply Chain, Quality, Clinical, Logistics, Commercial Operations and Medical to ensure that each patient visit and their CAR T-cells are coordinated seamlessly and effectively through their cell journey.The Specialist I/II, Patient Scheduling and Logistics will collaborate with department members and key stakeholders to achieve objectives in addition to function as part of the Patient, Cell and Logistics Management (PCLM) team within Product Delivery and Operations.
AutolusAssist Patient Scheduling provides live support from 6AM ET to 9PM ET, with after-hours on-call coverage ensuring availability 24/7/365.## ## Key Responsibilities* Execute Patient Scheduling and Logistics strategy to support clinical and commercial goals.* Manage patient cell journeys across clinical trial and commercial settings; leverage tools and systems to ensure accuracy.* Serve as interface between cross-functional teams, including commercial and clinical teams, authorized treatment centers, case management, manufacturing, logistics, and clinical operations, to coordinate patient and cell scheduling.* Coordinate and/or manage patient scheduling and cell management tasks from vein-to-vein:
+ ### Handle patient registration, consent, and screening
+ ### Organize logistics plans, monitor progress, and escalate as needed.
+ ### Communicate manufacturing progress with treatment centers.
+ ### Oversee the final drug product (CAR-T) to the treatment site and successful product infusion to the patient* Identify and resolve scheduling and logistics barriers.* Support internal projects or act as representative in cross-functional teams to drive continuous improvement within our department.* Collaborate with internal and external stakeholders and vendors to align timelines and meet expectations.* Support Cell Orchestration Platform use by internal and external partners; troubleshoot scheduling portal issues in real time.* Deliver exceptional customer service via phone and written communication.* Ensure GxP compliance, patient confidentiality, and data protection adherence.* Develop, review, and implement departmental SOPs and processes.* Participate in internal and external meetings as needed.* Provide select holiday coverage with alternate days off arranged.* Share rotating on-call schedule to support after-hours operations.* Travel up to 10% of time.## Demonstrated skills and competencies### ### **E - Essential P - Preferred**Experience* Breadth of experience in clinical/commercial/healthcare logistics, supply chain or customer service experience (E).* Experience in collaborating with stakeholders to achieve results (E).* Experience working in Patient Scheduling and Logistics or CAR-T (P).## Qualifications* Bachelor’s degree in natural sciences, supply chain, operations management, business, related field or equivalent experience (E).* Desired 3 years of experience in patient operations, healthcare operations or supply chain. (E)## Skills/Specialist knowledge* Clear and concise verbal and written communication (E).* Adept analytical, problem solving and decision-making skills (E).* Strong organization, planning and time management skills with the ability to multi-task and prioritize (E).* Strong attention to detail and rigorous data accuracy (E).* Strong collaboration and motivation skills (E).* Diligent, reliable and willing to ask for help from others (E).* Strong interpersonal and relationship building (E).* Reliable Conflict and issue management (E).* Follows procedures and understands their role in operating a high-quality process (E).* Proven track record of high performance (E).* Ability to successfully work and collaborate across multiple teams and functions (E).* Demonstrates initiative and willingness to work hands-on and with a sense of urgency, in a fast-paced rapidly changing environment (E).* Proficient in English (E).* Self-motivated, detail-oriented, and willing to accept temporary responsibilities outside of initial job description (E).* Experience working in a GxP environment (E).* Excellent MS PowerPoint, Word, Excel, Sharepoint, and Outlook skills (E).* Experience using complex IT systems or IT portals in the fields of supply chain management, customer service and procurement (P).* Ability to work with multiple database and electronic systems - experience with Oracle/ERP, courier, Salesforce CRM, cell orchestration platforms, and material ordering portals (P).* Experience working in multicultural and cross functional teams (P).* Comprehension in apheresis and drug product shipping requirements (P).Autolus’ success is driven by equality and inclusion; we believe all voices are of equal value and must be heard.Whilst operating with focus and integrity, we are committed to improving diversity and inclusion within our business and our industry.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. #J-18808-Ljbffr