Samsung Semiconductor
Manager, DRAM Customer Quality
Samsung Semiconductor, San Jose, California, United States, 95199
Advancing the World’s Technology Together
Our technology solutions power the tools you use every day—smartphones, electric vehicles, hyperscale data centers, IoT devices, and more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs push the boundaries of what’s possible and shape the future.
We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves, building a better tomorrow for our employees, customers, partners, and communities.
What You’ll Do
Work with customers directly to identify, document, and publish reports tracking technical issues requiring response, managing customer responsiveness expectations.
Lead frequent communication with customers and engineering team members to understand quality requirements and align on goals internally and with the customer.
Manage outbound communications to customers—Failure Analysis/8D, Change Notifications, and monthly or quarterly performance reports—to ensure deadlines and expectations are met.
Create and maintain a system to track customers’ quality‑related requirements across global teams.
Drive solutions that deliver consistent results and sustainable customer satisfaction impact.
Complete other responsibilities as assigned.
What You Bring
Bachelor’s degree in Electrical Engineering, Computer Science, or related discipline with 10+ years of experience, or Master’s degree with 8+ years, or PhD with 5+ years. Master’s in Business or Engineering is a plus.
Semiconductor memory or closely related industry experience.
Experience in a B2B customer‑facing role supporting highly technical content.
Excellent collaboration and communication skills.
Excellent writing skills—able to edit, clarify, and consolidate customer expectations and report on short timelines.
Experience with DRAM or other high‑performance memory IC design, application, test, or product engineering.
Knowledge of platform design related to memory controller or memory channel and interface.
Experience with advanced component packaging for high‑speed interface.
Semiconductor component quality and reliability expertise.
Inclusive mindset, adaptability to diverse global norms, and a collaborative, learning‑oriented approach.
Innovative, creative, and proactive in exploring new ideas and adapting quickly to change.
Location Daily onsite presence at our San Jose Headquarters with 20‑30% travel.
What We Offer
Pay range: $157,000–$243,000 USD.
Medical/Dental/Vision and 401(k) retirement plan.
Inclusive rewards plan for whole‑self care.
Certified fertility care stipend, adoption support, medical travel support, and errand service.
On‑demand therapy sessions and emotional wellness resources.
Onsite café, gym, and virtual fitness classes.
Flex‑time, remote work options, and 4+ weeks of paid time off plus holidays.
Charitable giving match and community involvement opportunities.
Equal Opportunity Employment Policy Samsung Semiconductor is an equal‑opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. We offer accommodations for candidates with disabilities, long‑term conditions, neurodivergent individuals, or pregnancy‑related needs.
Recruiting Agency Policy Only authorized agencies with a current agreement may submit resumes. Unsolicited resumes are not accepted.
Applicant AI Use Policy Use of generative AI tools that misrepresent a candidate’s true skills and qualifications is prohibited. Allowed uses are limited to basic preparation, grammar, and research.
Applicant Privacy Policy See https://semiconductor.samsung.com/about-us/careers/us/privacy/ for full privacy details.
#J-18808-Ljbffr
We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves, building a better tomorrow for our employees, customers, partners, and communities.
What You’ll Do
Work with customers directly to identify, document, and publish reports tracking technical issues requiring response, managing customer responsiveness expectations.
Lead frequent communication with customers and engineering team members to understand quality requirements and align on goals internally and with the customer.
Manage outbound communications to customers—Failure Analysis/8D, Change Notifications, and monthly or quarterly performance reports—to ensure deadlines and expectations are met.
Create and maintain a system to track customers’ quality‑related requirements across global teams.
Drive solutions that deliver consistent results and sustainable customer satisfaction impact.
Complete other responsibilities as assigned.
What You Bring
Bachelor’s degree in Electrical Engineering, Computer Science, or related discipline with 10+ years of experience, or Master’s degree with 8+ years, or PhD with 5+ years. Master’s in Business or Engineering is a plus.
Semiconductor memory or closely related industry experience.
Experience in a B2B customer‑facing role supporting highly technical content.
Excellent collaboration and communication skills.
Excellent writing skills—able to edit, clarify, and consolidate customer expectations and report on short timelines.
Experience with DRAM or other high‑performance memory IC design, application, test, or product engineering.
Knowledge of platform design related to memory controller or memory channel and interface.
Experience with advanced component packaging for high‑speed interface.
Semiconductor component quality and reliability expertise.
Inclusive mindset, adaptability to diverse global norms, and a collaborative, learning‑oriented approach.
Innovative, creative, and proactive in exploring new ideas and adapting quickly to change.
Location Daily onsite presence at our San Jose Headquarters with 20‑30% travel.
What We Offer
Pay range: $157,000–$243,000 USD.
Medical/Dental/Vision and 401(k) retirement plan.
Inclusive rewards plan for whole‑self care.
Certified fertility care stipend, adoption support, medical travel support, and errand service.
On‑demand therapy sessions and emotional wellness resources.
Onsite café, gym, and virtual fitness classes.
Flex‑time, remote work options, and 4+ weeks of paid time off plus holidays.
Charitable giving match and community involvement opportunities.
Equal Opportunity Employment Policy Samsung Semiconductor is an equal‑opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. We offer accommodations for candidates with disabilities, long‑term conditions, neurodivergent individuals, or pregnancy‑related needs.
Recruiting Agency Policy Only authorized agencies with a current agreement may submit resumes. Unsolicited resumes are not accepted.
Applicant AI Use Policy Use of generative AI tools that misrepresent a candidate’s true skills and qualifications is prohibited. Allowed uses are limited to basic preparation, grammar, and research.
Applicant Privacy Policy See https://semiconductor.samsung.com/about-us/careers/us/privacy/ for full privacy details.
#J-18808-Ljbffr