Hill House Home
Join to apply for the
Director of Operations
role at
Hill House Home Join to apply for the
Director of Operations
role at
Hill House Home We’re a fast-growing DTC brand with a strong and expanding retail footprint (5 stores and counting) and ambitious goals for the next stage of growth. Operational excellence is at the heart of how we scale—and we’re hiring a Director of Operations to lead the way.
In this high-impact role, you’ll oversee logistics, freight, warehouse operations, and cross-functional execution - building systems, optimizing partnerships, and driving change management initiatives that enable sustainable, scalable growth. You’ll work closely with senior leadership and play a critical role in shaping the operational foundation for our next chapter.
Warehouse Operations
Own the relationship with our 3PL warehouse, ensuring high performance across receiving, inventory management, order fulfillment, and returns. Optimize warehouse operations to improve SLAs, reduce costs, and support evolving DTC, wholesale and retail needs. Monitor inventory accuracy and flow across channels; partner with Planning. Merchandising, Ecomm, and Retail to align on restocks and new product launches. Drive initiatives around warehouse tech tools, process automation, and scalability. Serve as the key liaison between the 3PL warehouse and stores to ensure accurate and timely deliveries. Partner with warehouse teams to optimize store fulfillment processes, manage returns to warehouse, and troubleshoot store-level inventory issues. Work closely with freight vendors to ensure efficient, cost-effective store deliveries and manage domestic shipping performance.
Supply Chain & Logistics
Manage end-to-end freight operations—international and domestic—including ocean, air, ground, and parcel carriers. Negotiate contracts and manage vendor performance across freight and shipping. Build and refine freight strategies to support margin goals and ensure timely delivery to both customers and stores. Track and optimize landed costs, including tariffs, duties, and accessorial fees; ensure compliance with trade regulations. Collaborate with Finance on freight forecasting, landed cost modeling, and budget planning Partner with Product Development, Planning, and Merchandising to ensure accurate and timely delivery of inventory
Cross-Functional Project Leadership
Lead cross-functional projects to support growth initiatives, working with leadership to define scope, timelines, and resource plans. Monitor and report on project performance, escalating risks and ensuring projects deliver on time and within scope. Collaborate with Product, Merchandising, and Marketing to ensure operational alignment.
Systems & Process Optimization
Drive data integrity, systems compliance, and standard operating procedures across departments Champion operational change, identifying areas for improvement and leading the adoption of new tools, processes, and systems. Build cross-functional alignment and drive accountability with both internal teams and external partners
Cross-Functional Leadership
Serve as central operations partner across the business, ensuring alignment between departments and timely execution of cross-functional initiative Partner with leadership to build internal communication and planning systems to drive accountability and clarity Manage, mentor and build an impactful ops team; create clarity around roles, responsibilities, and KPIs
About you
7–10 years of experience in Operations, Logistics, or Supply Chain, ideally within a high-growth DTC or omnichannel retail brand. Deep expertise across warehouse ops, freight, and vendor management. Demonstrated success leading cross-functional projects and scaling processes in fast-paced environments. Strong communication skills and experience influencing across functions and levels. Highly organized and data-literate; proficient in Excel/Google Sheets and comfortable building complex templates. ERP or OMS experience preferred
Compensation for the role will be determined based candidate’s qualifications, skills, and experience.
Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories. Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to hello@hillhousehome.com. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Other Industries Retail Referrals increase your chances of interviewing at Hill House Home by 2x Brooklyn, NY $150,000.00-$180,000.00 2 weeks ago New York, NY $130,000.00-$160,000.00 1 month ago New York City Metropolitan Area $170,000.00-$180,000.00 4 days ago Ridgefield, NJ $135,000.00-$165,000.00 3 weeks ago New York, NY $85,000.00-$95,000.00 3 weeks ago New York, NY $115,000.00-$120,000.00 1 week ago New York, NY $90,000.00-$95,000.00 1 month ago New York City Metropolitan Area 2 weeks ago Brooklyn, NY $110,000.00-$120,000.00 4 weeks ago Queens, NY $150,000.00-$190,000.00 3 weeks ago New York, NY $150,000.00-$170,000.00 3 weeks ago New York, NY $70,000.00-$75,000.00 3 weeks ago New York, NY $150,000.00-$165,000.00 1 week ago EXECUTIVE DIRECTOR FOR FACILITIES OPERATIONS
New York, NY $130,000.00-$160,000.00 4 weeks ago Director of Supply Chain (Food Industry)
New York City Metropolitan Area $120,000.00-$150,000.00 3 weeks ago Mineola, NY $80,000.00-$110,000.00 3 weeks ago Director of Operations-On Site, Ft. Lee, NJ
New York City Metropolitan Area $110,000.00-$160,000.00 2 weeks ago New York City Metropolitan Area 2 hours ago New York, NY $150,000.00-$175,000.00 3 days ago New York, NY $130,000.00-$150,000.00 2 weeks ago Queens, NY $187,005.00-$210,000.00 4 days ago Senior Operations Manager, International
New York, NY $120,000.00-$140,000.00 2 weeks ago New York, NY $125,000.00-$175,000.00 3 weeks ago New York, NY $148,000.00-$222,000.00 3 weeks ago Elizabeth, NJ $150,000.00-$175,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director of Operations
role at
Hill House Home Join to apply for the
Director of Operations
role at
Hill House Home We’re a fast-growing DTC brand with a strong and expanding retail footprint (5 stores and counting) and ambitious goals for the next stage of growth. Operational excellence is at the heart of how we scale—and we’re hiring a Director of Operations to lead the way.
In this high-impact role, you’ll oversee logistics, freight, warehouse operations, and cross-functional execution - building systems, optimizing partnerships, and driving change management initiatives that enable sustainable, scalable growth. You’ll work closely with senior leadership and play a critical role in shaping the operational foundation for our next chapter.
Warehouse Operations
Own the relationship with our 3PL warehouse, ensuring high performance across receiving, inventory management, order fulfillment, and returns. Optimize warehouse operations to improve SLAs, reduce costs, and support evolving DTC, wholesale and retail needs. Monitor inventory accuracy and flow across channels; partner with Planning. Merchandising, Ecomm, and Retail to align on restocks and new product launches. Drive initiatives around warehouse tech tools, process automation, and scalability. Serve as the key liaison between the 3PL warehouse and stores to ensure accurate and timely deliveries. Partner with warehouse teams to optimize store fulfillment processes, manage returns to warehouse, and troubleshoot store-level inventory issues. Work closely with freight vendors to ensure efficient, cost-effective store deliveries and manage domestic shipping performance.
Supply Chain & Logistics
Manage end-to-end freight operations—international and domestic—including ocean, air, ground, and parcel carriers. Negotiate contracts and manage vendor performance across freight and shipping. Build and refine freight strategies to support margin goals and ensure timely delivery to both customers and stores. Track and optimize landed costs, including tariffs, duties, and accessorial fees; ensure compliance with trade regulations. Collaborate with Finance on freight forecasting, landed cost modeling, and budget planning Partner with Product Development, Planning, and Merchandising to ensure accurate and timely delivery of inventory
Cross-Functional Project Leadership
Lead cross-functional projects to support growth initiatives, working with leadership to define scope, timelines, and resource plans. Monitor and report on project performance, escalating risks and ensuring projects deliver on time and within scope. Collaborate with Product, Merchandising, and Marketing to ensure operational alignment.
Systems & Process Optimization
Drive data integrity, systems compliance, and standard operating procedures across departments Champion operational change, identifying areas for improvement and leading the adoption of new tools, processes, and systems. Build cross-functional alignment and drive accountability with both internal teams and external partners
Cross-Functional Leadership
Serve as central operations partner across the business, ensuring alignment between departments and timely execution of cross-functional initiative Partner with leadership to build internal communication and planning systems to drive accountability and clarity Manage, mentor and build an impactful ops team; create clarity around roles, responsibilities, and KPIs
About you
7–10 years of experience in Operations, Logistics, or Supply Chain, ideally within a high-growth DTC or omnichannel retail brand. Deep expertise across warehouse ops, freight, and vendor management. Demonstrated success leading cross-functional projects and scaling processes in fast-paced environments. Strong communication skills and experience influencing across functions and levels. Highly organized and data-literate; proficient in Excel/Google Sheets and comfortable building complex templates. ERP or OMS experience preferred
Compensation for the role will be determined based candidate’s qualifications, skills, and experience.
Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories. Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to hello@hillhousehome.com. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Other Industries Retail Referrals increase your chances of interviewing at Hill House Home by 2x Brooklyn, NY $150,000.00-$180,000.00 2 weeks ago New York, NY $130,000.00-$160,000.00 1 month ago New York City Metropolitan Area $170,000.00-$180,000.00 4 days ago Ridgefield, NJ $135,000.00-$165,000.00 3 weeks ago New York, NY $85,000.00-$95,000.00 3 weeks ago New York, NY $115,000.00-$120,000.00 1 week ago New York, NY $90,000.00-$95,000.00 1 month ago New York City Metropolitan Area 2 weeks ago Brooklyn, NY $110,000.00-$120,000.00 4 weeks ago Queens, NY $150,000.00-$190,000.00 3 weeks ago New York, NY $150,000.00-$170,000.00 3 weeks ago New York, NY $70,000.00-$75,000.00 3 weeks ago New York, NY $150,000.00-$165,000.00 1 week ago EXECUTIVE DIRECTOR FOR FACILITIES OPERATIONS
New York, NY $130,000.00-$160,000.00 4 weeks ago Director of Supply Chain (Food Industry)
New York City Metropolitan Area $120,000.00-$150,000.00 3 weeks ago Mineola, NY $80,000.00-$110,000.00 3 weeks ago Director of Operations-On Site, Ft. Lee, NJ
New York City Metropolitan Area $110,000.00-$160,000.00 2 weeks ago New York City Metropolitan Area 2 hours ago New York, NY $150,000.00-$175,000.00 3 days ago New York, NY $130,000.00-$150,000.00 2 weeks ago Queens, NY $187,005.00-$210,000.00 4 days ago Senior Operations Manager, International
New York, NY $120,000.00-$140,000.00 2 weeks ago New York, NY $125,000.00-$175,000.00 3 weeks ago New York, NY $148,000.00-$222,000.00 3 weeks ago Elizabeth, NJ $150,000.00-$175,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr