Semrush
Customer Success Manager, Enterprise (US Markets)
Semrush, Dallas, Texas, United States, 75215
Customer Success Manager, Enterprise (US Markets)
Hi there! We are Semrush, a global tech company developing our own product – a platform for digital marketers. We are hiring for a Customer Success Manager, Enterprise (US Markets).
Responsibilities
Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work with account teams to identify upsell and cross-sell opportunities. Collaborate with Marketing to identify effective messaging for smaller accounts and grow them. Lead efforts in contract renewals and negotiations.
Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams and marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
Key Account Business Reviews: Conduct regular business reviews with key accounts to demonstrate ROI from Semrush tools. Offer customized strategies and insights to help customers meet business goals, and discuss new relevant products and solutions.
Drive Customer Value: Collaborate with different customer stakeholders to map key workflows within their marketing operations to the business value Semrush delivers. Ensure customers understand how features and tools enhance their marketing objectives and performance.
Customer Advocacy: Act as the voice of the customer within Semrush, advocating for improvements based on customer needs and feedback. Stay informed about customer objectives, market conditions, and competitive intelligence to identify opportunities and threats.
Onboarding & Implementation: Deliver consistent and efficient onboarding for new customers, simplifying the process where possible. Provide insights at each touchpoint to advance Semrush mission of enhancing marketing acumen for all customers.
Identify Growth Opportunities: Evaluate customer needs and identify opportunities for Semrush tools to meet them. Collaborate with Sales & Marketing to create expansion opportunities and product/upgrades.
Required Qualifications
4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers (preferably in the MarTech or SaaS space).
Strong pipeline management skills to deliver renewals ahead of schedule.
Proven track record of building strong relationships with different levels of seniority.
Experience in relationship management, ensuring customers see clear connections between processes and results.
Excellent problem-solving skills with the ability to provide tailored solutions for enterprise customers.
Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical audiences.
General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
Experience with upselling customers and generating qualified leads.
Preferred Qualifications
Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
Experience with international companies is a plus.
You share our values: Trust, Sense of Ownership, and enthusiasm for Constant Change.
Benefits
Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
AD&D insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Savings Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
401(k) plan
Paid parental leave
Relief Fund
Travel coverage
Corporate events
Teambuilding
Snacks and drinks at the office
About Semrush Semrush is a leading online visibility management SaaS platform that enables businesses to run SEO, PPC, content, social media and competitive research campaigns and get measurable results from online marketing. We have a long history of product development and industry recognition.
Diversity, Equity, and Inclusion Semrush is an equal opportunity employer. We are committed to ensuring everyone feels a sense of belonging in the workplace. We do not discriminate based on race, religion, color, national origin, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, or any other class protected by law.
Our new colleague, we are waiting for you!
Loren Carrillo Talent Acquisition Specialist
#J-18808-Ljbffr
Responsibilities
Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work with account teams to identify upsell and cross-sell opportunities. Collaborate with Marketing to identify effective messaging for smaller accounts and grow them. Lead efforts in contract renewals and negotiations.
Account Management: Build and nurture strong relationships with key stakeholders, including marketing operations teams and marketing leaders. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
Key Account Business Reviews: Conduct regular business reviews with key accounts to demonstrate ROI from Semrush tools. Offer customized strategies and insights to help customers meet business goals, and discuss new relevant products and solutions.
Drive Customer Value: Collaborate with different customer stakeholders to map key workflows within their marketing operations to the business value Semrush delivers. Ensure customers understand how features and tools enhance their marketing objectives and performance.
Customer Advocacy: Act as the voice of the customer within Semrush, advocating for improvements based on customer needs and feedback. Stay informed about customer objectives, market conditions, and competitive intelligence to identify opportunities and threats.
Onboarding & Implementation: Deliver consistent and efficient onboarding for new customers, simplifying the process where possible. Provide insights at each touchpoint to advance Semrush mission of enhancing marketing acumen for all customers.
Identify Growth Opportunities: Evaluate customer needs and identify opportunities for Semrush tools to meet them. Collaborate with Sales & Marketing to create expansion opportunities and product/upgrades.
Required Qualifications
4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers (preferably in the MarTech or SaaS space).
Strong pipeline management skills to deliver renewals ahead of schedule.
Proven track record of building strong relationships with different levels of seniority.
Experience in relationship management, ensuring customers see clear connections between processes and results.
Excellent problem-solving skills with the ability to provide tailored solutions for enterprise customers.
Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical audiences.
General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
Experience with upselling customers and generating qualified leads.
Preferred Qualifications
Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment.
Experience with international companies is a plus.
You share our values: Trust, Sense of Ownership, and enthusiasm for Constant Change.
Benefits
Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
AD&D insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Savings Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
401(k) plan
Paid parental leave
Relief Fund
Travel coverage
Corporate events
Teambuilding
Snacks and drinks at the office
About Semrush Semrush is a leading online visibility management SaaS platform that enables businesses to run SEO, PPC, content, social media and competitive research campaigns and get measurable results from online marketing. We have a long history of product development and industry recognition.
Diversity, Equity, and Inclusion Semrush is an equal opportunity employer. We are committed to ensuring everyone feels a sense of belonging in the workplace. We do not discriminate based on race, religion, color, national origin, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, or any other class protected by law.
Our new colleague, we are waiting for you!
Loren Carrillo Talent Acquisition Specialist
#J-18808-Ljbffr