Mercy Medical Center, Baltimore, MD
Medical Office Specialist
Mercy Medical Center, Baltimore, MD, Baltimore, Maryland, United States, 21276
Summary
Join Our Team at Mercy Medical Center - Now Hiring a Medical Office Specialist to support the Orthopedic Department. Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America’s Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you’re passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Now offering a $1,500 sign‑on bonus for Medical Assistant & Medical Office Specialist New Hires! Effective through the end of the year. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices of which this role applies to.
Responsibilities
Patient registration, check‑in/check‑out, and appointment scheduling.
Collecting patient copays and outstanding balances.
Patient triage and ensuring timely care.
Assisting with prior authorizations for medical procedures, imaging, or prescriptions.
Collaborating effectively with medical staff and team members.
Maintaining patient records with confidentiality and accuracy.
Coordinating patient flow during clinic hours and optimizing efficiency.
Upholding high standards of customer service and patient care.
Keeping exam rooms stocked and clean.
Collecting patient history and enhancing direct patient care.
Following written and oral instructions.
Performing additional duties as assigned.
Requirements
High School Diploma or GED.
Minimum of one year of experience in a medical office setting (preferred in orthopedics).
Proficiency in EPIC and Microsoft Office systems (preferred).
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Compassionate and empathetic demeanor towards patients.
Ability to work and adapt efficiently in a fast‑paced environment.
Medical Assistant Certification is preferred.
Benefits
Competitive health, prescription, vision, and dental benefits & wellness credit for eligible employees.
403(b) retirement plan with generous company match and “catch up” provision.
Paid Time Off (PTO) & company paid holidays.
Tuition reimbursement.
Mental health resources and other employee‑related wellness opportunities through our Employee Assistance Program.
Employer‑paid short and long‑term disability benefits for eligible employees.
Voluntary benefits.
Discounts on auto & home insurance and Verizon plans.
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values.
EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
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Now offering a $1,500 sign‑on bonus for Medical Assistant & Medical Office Specialist New Hires! Effective through the end of the year. Applicable only for MA & MOS positions in the Centers of Excellence and Maryland Family Care practices of which this role applies to.
Responsibilities
Patient registration, check‑in/check‑out, and appointment scheduling.
Collecting patient copays and outstanding balances.
Patient triage and ensuring timely care.
Assisting with prior authorizations for medical procedures, imaging, or prescriptions.
Collaborating effectively with medical staff and team members.
Maintaining patient records with confidentiality and accuracy.
Coordinating patient flow during clinic hours and optimizing efficiency.
Upholding high standards of customer service and patient care.
Keeping exam rooms stocked and clean.
Collecting patient history and enhancing direct patient care.
Following written and oral instructions.
Performing additional duties as assigned.
Requirements
High School Diploma or GED.
Minimum of one year of experience in a medical office setting (preferred in orthopedics).
Proficiency in EPIC and Microsoft Office systems (preferred).
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Compassionate and empathetic demeanor towards patients.
Ability to work and adapt efficiently in a fast‑paced environment.
Medical Assistant Certification is preferred.
Benefits
Competitive health, prescription, vision, and dental benefits & wellness credit for eligible employees.
403(b) retirement plan with generous company match and “catch up” provision.
Paid Time Off (PTO) & company paid holidays.
Tuition reimbursement.
Mental health resources and other employee‑related wellness opportunities through our Employee Assistance Program.
Employer‑paid short and long‑term disability benefits for eligible employees.
Voluntary benefits.
Discounts on auto & home insurance and Verizon plans.
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values.
EEO Statement Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
#J-18808-Ljbffr