Energy Jobline ZR
Technical Support Engineer in Ashburn
Energy Jobline ZR, Ashburn, Virginia, United States, 22011
Technical Support Engineer
We are hiring a Technical Support Engineer to provide expert assistance for our company's hardware and software products. You will diagnose and resolve complex product issues, guide customers, and collaborate internally to improve reliability.
The ideal candidate brings deep experience troubleshooting Electrical Power Monitoring System (EPMS) issues, particularly in low-voltage (480V) applications. Essential expertise includes power metering, networking, PLC/HMI integration, and industry communication protocols. You must have a proven ability to quickly resolve facility power issues in partnership with customer and internal teams.
Location:
Ashburn, VA Schedule:
Mon – Fri, 8a-5p Compensation:
$70-75+k
Requirements
Bachelor's degree in electrical engineering, computer science, or related technical field (or equivalent experience).
2+ years of technical support experience with hardware and/or software products.
Strong troubleshooting and problem-solving skills in both hardware (devices, modules, CTs, wiring, sensors) and software (applications, protocols, data management).
Familiarity with communication protocols such as Modbus, TCP/IP, MQTT, OPC UA, or similar.
Demonstrated ability to learn new technologies quickly and apply knowledge effectively in customer-facing situations.
Excellent interpersonal, written, and verbal communication skills, with the ability to translate technical concepts into customer-friendly language.
Responsibilities Customer Support & Issue Resolution
Provide technical support for hardware and software products via phone, email, and remote sessions.
Diagnose and troubleshoot issues related to product installation, configuration, connectivity, and performance.
Escalate complex cases to engineering or development teams as needed, while maintaining ownership until resolution.
Product Knowledge & Expertise
Develop and maintain a deep understanding of the company's hardware and software offerings.
Provide guidance on product use, best practices, and integration into customer environments.
Assist in testing, replicating, and documenting product issues for internal teams.
Documentation & Knowledge Sharing
Create and maintain accurate support documentation, FAQs, and knowledge base articles.
Document all support cases in CRM/ticketing systems with clear notes and resolution details.
Contribute training materials for both customers and internal staff.
Collaborate & Continuous Improvement
Collaborate with engineering, quality, and product management teams to report recurring issues and customer feedback.
Participate in product testing and validation to provide supportability insights.
Identify opportunities for process improvements to increase efficiency and customer satisfaction.
Benefits Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, No wait on any benefits, enroll day 1.
#J-18808-Ljbffr
The ideal candidate brings deep experience troubleshooting Electrical Power Monitoring System (EPMS) issues, particularly in low-voltage (480V) applications. Essential expertise includes power metering, networking, PLC/HMI integration, and industry communication protocols. You must have a proven ability to quickly resolve facility power issues in partnership with customer and internal teams.
Location:
Ashburn, VA Schedule:
Mon – Fri, 8a-5p Compensation:
$70-75+k
Requirements
Bachelor's degree in electrical engineering, computer science, or related technical field (or equivalent experience).
2+ years of technical support experience with hardware and/or software products.
Strong troubleshooting and problem-solving skills in both hardware (devices, modules, CTs, wiring, sensors) and software (applications, protocols, data management).
Familiarity with communication protocols such as Modbus, TCP/IP, MQTT, OPC UA, or similar.
Demonstrated ability to learn new technologies quickly and apply knowledge effectively in customer-facing situations.
Excellent interpersonal, written, and verbal communication skills, with the ability to translate technical concepts into customer-friendly language.
Responsibilities Customer Support & Issue Resolution
Provide technical support for hardware and software products via phone, email, and remote sessions.
Diagnose and troubleshoot issues related to product installation, configuration, connectivity, and performance.
Escalate complex cases to engineering or development teams as needed, while maintaining ownership until resolution.
Product Knowledge & Expertise
Develop and maintain a deep understanding of the company's hardware and software offerings.
Provide guidance on product use, best practices, and integration into customer environments.
Assist in testing, replicating, and documenting product issues for internal teams.
Documentation & Knowledge Sharing
Create and maintain accurate support documentation, FAQs, and knowledge base articles.
Document all support cases in CRM/ticketing systems with clear notes and resolution details.
Contribute training materials for both customers and internal staff.
Collaborate & Continuous Improvement
Collaborate with engineering, quality, and product management teams to report recurring issues and customer feedback.
Participate in product testing and validation to provide supportability insights.
Identify opportunities for process improvements to increase efficiency and customer satisfaction.
Benefits Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, No wait on any benefits, enroll day 1.
#J-18808-Ljbffr