Sign In Enterprise
Overview
We’re hiring a go-getter
Customer Success Manager
for our global SMB market who truly embodies Customer First. You care deeply about outcomes, go above and beyond for customers, and take ownership of retention while creating CSM‑qualified expansion leads. This is a full-time remote position based on the East Coast.
About Us Sign In Solutions is the workplace enablement partner helping organizations simplify safety, compliance, and people management. Our product suite includes Sign In Solutions, Sign In App, SwipedOn, Scheduling, Central Record, Compliance, and Meetings, providing a comprehensive platform for managing visitors, employees, contractors, and operations across global workplaces.
Responsibilities
Lead customers through their maturity journey, from early adoption to advanced multi‑solution use.
Tailor best practices by region and industry across the EU, UK, North America, and APAC.
Help customers realize the full value of our suite and position how they can scale as their needs evolve.
Showcase how our platform leverages AI‑driven features to improve security, compliance, and workplace experience.
Own retention for your portfolio, ensuring high renewal rates and reducing churn risk.
Build long‑term, outcome‑driven relationships that deliver measurable business value.
Proactively identify upsell and cross‑sell opportunities, creating CSM‑qualified expansion leads for the Account Management team.
Anticipate risks, create action plans, and champion customer success.
Maintain accurate and detailed records in Salesforce and CSP tools.
Utilise data and insights to drive proactive customer engagement, strategy, and decision‑making.
Embrace AI tools to enhance your own productivity and bring innovation to how we serve customers.
Track health scores, adoption trends, and GRR/NRR performance, turning insights into action.
Share customer feedback with Product, Support, and Marketing to continuously evolve our solutions and processes.
Qualifications
3+ years in Customer Success, Account Management, or a similar client‑facing role in B2B SaaS.
Fluent in Danish and English (written and verbal).
Proficient in Salesforce and CSP tools, with strong data discipline.
Proven track record in retention and expansion across global SMB clients.
Skilled at guiding customers through maturity journeys, aligning outcomes with strategic value.
Strong analytical mindset, comfortable leveraging data and AI to shape decisions and outcomes.
Quick learner who can master new solutions and clearly position the value of a broad SaaS suite.
Customer‑first, proactive, and willing to go above and beyond to ensure success.
Thrives in a high‑growth, fast‑changing environment.
Benefits
Directly impact retention and expansion across a diverse global SMB portfolio.
Join a culture that empowers people, rewards initiative, and puts customers first.
Be part of a company embracing AI innovation both internally and in the solutions we deliver to customers.
Collaborate with global colleagues across the EU, UK, North America, and APAC.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
#J-18808-Ljbffr
Customer Success Manager
for our global SMB market who truly embodies Customer First. You care deeply about outcomes, go above and beyond for customers, and take ownership of retention while creating CSM‑qualified expansion leads. This is a full-time remote position based on the East Coast.
About Us Sign In Solutions is the workplace enablement partner helping organizations simplify safety, compliance, and people management. Our product suite includes Sign In Solutions, Sign In App, SwipedOn, Scheduling, Central Record, Compliance, and Meetings, providing a comprehensive platform for managing visitors, employees, contractors, and operations across global workplaces.
Responsibilities
Lead customers through their maturity journey, from early adoption to advanced multi‑solution use.
Tailor best practices by region and industry across the EU, UK, North America, and APAC.
Help customers realize the full value of our suite and position how they can scale as their needs evolve.
Showcase how our platform leverages AI‑driven features to improve security, compliance, and workplace experience.
Own retention for your portfolio, ensuring high renewal rates and reducing churn risk.
Build long‑term, outcome‑driven relationships that deliver measurable business value.
Proactively identify upsell and cross‑sell opportunities, creating CSM‑qualified expansion leads for the Account Management team.
Anticipate risks, create action plans, and champion customer success.
Maintain accurate and detailed records in Salesforce and CSP tools.
Utilise data and insights to drive proactive customer engagement, strategy, and decision‑making.
Embrace AI tools to enhance your own productivity and bring innovation to how we serve customers.
Track health scores, adoption trends, and GRR/NRR performance, turning insights into action.
Share customer feedback with Product, Support, and Marketing to continuously evolve our solutions and processes.
Qualifications
3+ years in Customer Success, Account Management, or a similar client‑facing role in B2B SaaS.
Fluent in Danish and English (written and verbal).
Proficient in Salesforce and CSP tools, with strong data discipline.
Proven track record in retention and expansion across global SMB clients.
Skilled at guiding customers through maturity journeys, aligning outcomes with strategic value.
Strong analytical mindset, comfortable leveraging data and AI to shape decisions and outcomes.
Quick learner who can master new solutions and clearly position the value of a broad SaaS suite.
Customer‑first, proactive, and willing to go above and beyond to ensure success.
Thrives in a high‑growth, fast‑changing environment.
Benefits
Directly impact retention and expansion across a diverse global SMB portfolio.
Join a culture that empowers people, rewards initiative, and puts customers first.
Be part of a company embracing AI innovation both internally and in the solutions we deliver to customers.
Collaborate with global colleagues across the EU, UK, North America, and APAC.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
#J-18808-Ljbffr