Boston Scientific
Digital Product Owner, Salesforce CRM Patient Engagement
Boston Scientific, Arden Hills, Minnesota, United States
Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high‑performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.
About the Role As the Salesforce Product Owner for the Direct to Patient (DTP) Program, you will serve as a key liaison between business teams and technical partners to advance Salesforce.com capabilities that support a rapidly growing, innovation‑driven call centre operation. Embedded within the AFS Sales and Marketing organization, you will collaborate across functions to drive continuous improvement, digital integration, and enhanced customer experience. This role offers the opportunity to lead in a dynamic, Agile environment that values initiative, innovation, and measurable impact on patient outcomes.
Work Model, Sponsorship, Relocation Hybrid work model: employees must be in the local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.
Your responsibilities
Collaborate with cross‑functional partners (Call Center, Marketing, Digital Enablement, IT) to identify challenges, gather data, evaluate processes, and develop Salesforce.com solutions that address business needs
Develop a clear strategy and capability roadmap in partnership with cross‑functional teams
Define and prioritize business requirements, with a focus on rapid engagement, piloting, and iteration
Represent the voice of the business and end users, maintaining a deep understanding of business processes and objectives
Create and manage user stories throughout the intake and development lifecycle, in collaboration with the IT Center of Excellence (COE)
Serve as the Product Owner for an Agile Scrum team, leading requirements gathering, backlog prioritization, and feature testing
Align priorities across call centre operations, front‑end web development, and Salesforce/IT stakeholders
Coordinate with divisional IT‑business teams to ensure adequate support for Salesforce.com solutions
Conduct formal user acceptance testing (UAT) and monitor performance metrics following implementation
Stay current on Salesforce.com features, functionality, and innovations to inform solution design
Provide Tier 1 and Tier 2 user support in partnership with analyst teams
Conduct primary research to identify business drivers and inform the Salesforce platform strategy
Train call centre team members on new Salesforce features, integrations, and data quality best practices
Collaborate on application integrations that extend the Salesforce ecosystem
Participate in global design discussions at both the project and program levels
Required Qualifications
Bachelor's degree in Business Administration or a related field
At least 2 years of experience in business, operations, or process improvement
Minimum of 2 years of hands‑on experience as a Salesforce.com Product Owner
Minimum of 2 years of experience working within an Agile framework
Advanced proficiency in Microsoft Excel, with a strong understanding of complex data structures
Demonstrated problem‑solving abilities in addressing operational challenges
Proven track record in conducting cost‑benefit analyses and developing business cases
Willingness and ability to travel up to 10% of the time
Preferred Qualifications
Master of Business Administration (MBA)
Salesforce certifications (e.g., Administrator, Advanced Administrator, or related)
Hands‑on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud
Experience working in IT or sales‑focused business environments
Familiarity with customer relationship management (CRM) platforms and call centre operations
Strong financial acumen, including experience in budget analysis and defining business value
Demonstrated success in driving process improvements; experience with Six Sigma methodologies is a plus
Knowledge of or experience in the medical device or healthcare industry
Strong presentation skills with the ability to influence cross‑functional teams and drive alignment
Minimum Salary: $82,600
Maximum Salary: $156,900
Boston Scientific is an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID‑19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID‑19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID‑19 vaccination.
We are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. We encourage you to apply and look forward to connecting with you!
#J-18808-Ljbffr
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high‑performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.
About the Role As the Salesforce Product Owner for the Direct to Patient (DTP) Program, you will serve as a key liaison between business teams and technical partners to advance Salesforce.com capabilities that support a rapidly growing, innovation‑driven call centre operation. Embedded within the AFS Sales and Marketing organization, you will collaborate across functions to drive continuous improvement, digital integration, and enhanced customer experience. This role offers the opportunity to lead in a dynamic, Agile environment that values initiative, innovation, and measurable impact on patient outcomes.
Work Model, Sponsorship, Relocation Hybrid work model: employees must be in the local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.
Your responsibilities
Collaborate with cross‑functional partners (Call Center, Marketing, Digital Enablement, IT) to identify challenges, gather data, evaluate processes, and develop Salesforce.com solutions that address business needs
Develop a clear strategy and capability roadmap in partnership with cross‑functional teams
Define and prioritize business requirements, with a focus on rapid engagement, piloting, and iteration
Represent the voice of the business and end users, maintaining a deep understanding of business processes and objectives
Create and manage user stories throughout the intake and development lifecycle, in collaboration with the IT Center of Excellence (COE)
Serve as the Product Owner for an Agile Scrum team, leading requirements gathering, backlog prioritization, and feature testing
Align priorities across call centre operations, front‑end web development, and Salesforce/IT stakeholders
Coordinate with divisional IT‑business teams to ensure adequate support for Salesforce.com solutions
Conduct formal user acceptance testing (UAT) and monitor performance metrics following implementation
Stay current on Salesforce.com features, functionality, and innovations to inform solution design
Provide Tier 1 and Tier 2 user support in partnership with analyst teams
Conduct primary research to identify business drivers and inform the Salesforce platform strategy
Train call centre team members on new Salesforce features, integrations, and data quality best practices
Collaborate on application integrations that extend the Salesforce ecosystem
Participate in global design discussions at both the project and program levels
Required Qualifications
Bachelor's degree in Business Administration or a related field
At least 2 years of experience in business, operations, or process improvement
Minimum of 2 years of hands‑on experience as a Salesforce.com Product Owner
Minimum of 2 years of experience working within an Agile framework
Advanced proficiency in Microsoft Excel, with a strong understanding of complex data structures
Demonstrated problem‑solving abilities in addressing operational challenges
Proven track record in conducting cost‑benefit analyses and developing business cases
Willingness and ability to travel up to 10% of the time
Preferred Qualifications
Master of Business Administration (MBA)
Salesforce certifications (e.g., Administrator, Advanced Administrator, or related)
Hands‑on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud
Experience working in IT or sales‑focused business environments
Familiarity with customer relationship management (CRM) platforms and call centre operations
Strong financial acumen, including experience in budget analysis and defining business value
Demonstrated success in driving process improvements; experience with Six Sigma methodologies is a plus
Knowledge of or experience in the medical device or healthcare industry
Strong presentation skills with the ability to influence cross‑functional teams and drive alignment
Minimum Salary: $82,600
Maximum Salary: $156,900
Boston Scientific is an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID‑19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID‑19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID‑19 vaccination.
We are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. We encourage you to apply and look forward to connecting with you!
#J-18808-Ljbffr