Hyatt Regency
Assistant Guest Services Manager - Full Time
Hyatt Regency, Lahaina, Hawaii, United States, 96761
Assistant Guest Services Manager - Full Time
Organization: Hyatt Regency Maui Resort & Spa
Job Summary: The Hyatt Regency Maui Resort & Spa is seeking a dynamic and experienced Assistant Guest Services Manager to join our team. With 810 rooms we are definitely seeking a high energy individual that is eager to learn and grow with our company. The goal of the Assistant Guest Services Manager is to effectively and proactively monitor the daily operations of the Guest Services team. While this leader will focus primarily on the Housekeeping Operations, this leader works closely with all hotel departments to ensure a successful and effective operation resulting in a positive guest & colleague experience.
Responsibilities
Supports the Guest Services department while working closely with department managers and directors and other hotel divisions.
Supervises, coaches and motivates the Guest Services department including hourly colleagues, leads, and supervisors, towards achieving exceptional guest service results and complete colleague engagement.
Creates and executes procedures to assist the hotel in reaching service scores on our guest/colleague surveys.
Ensure thorough communication and understanding with guests/colleagues and other departments by reviewing hotel events and activities.
Support operation leaders in proactively reviewing staffing and equipment needs.
Perform daily walk-throughs in the Guest Services Department(s) to ensure full compliance in health and safety of all guests and colleagues.
About Hyatt Regency Maui The Hyatt Regency Maui Resort and Spa is a stunning oceanfront paradise tucked on 40 acres of tropical beauty in Lahaina, Maui. With breathtaking views of the Pacific Ocean, lush gardens, and world-class amenities, the resort offers an exceptional environment for both guests and employees. Featuring luxurious rooms, multiple dining options, a full-service spa, and unique attractions such as the resort’s wildlife sanctuary, it’s a place where relaxation and adventure come together seamlessly.
Working at the Hyatt Regency Maui means joining a dedicated, dynamic team that delivers outstanding guest experiences in a vibrant, culturally rich setting. As a colleague, you’ll have the opportunity to grow in an inclusive and supportive workplace, surrounded by the beauty of Maui’s coastline and natural wonders. Whether you feel passionate about hospitality, sustainability, or making memorable connections with people from around the world, the Hyatt Regency Maui offers an incredible workplace where your career can flourish.
Compensation & Benefits Salary range: $67,000 to $75,000.
Health, Dental, Vision, Chiropractic
401K Retirement Savings Plan
Employee Stock Purchase Plan
Paid Time Off and 8 Observed Holidays
Paid Family Bonding Time and Adoption Assistance
Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment.
Qualifications
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Minimum of 2 years of previous hotel supervisory experience preferred
Ability to work a flexible schedule, including weekends and holidays
Equal Opportunity Statement Hyatt is an equal opportunity employer committed to employing a diverse workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Job Summary: The Hyatt Regency Maui Resort & Spa is seeking a dynamic and experienced Assistant Guest Services Manager to join our team. With 810 rooms we are definitely seeking a high energy individual that is eager to learn and grow with our company. The goal of the Assistant Guest Services Manager is to effectively and proactively monitor the daily operations of the Guest Services team. While this leader will focus primarily on the Housekeeping Operations, this leader works closely with all hotel departments to ensure a successful and effective operation resulting in a positive guest & colleague experience.
Responsibilities
Supports the Guest Services department while working closely with department managers and directors and other hotel divisions.
Supervises, coaches and motivates the Guest Services department including hourly colleagues, leads, and supervisors, towards achieving exceptional guest service results and complete colleague engagement.
Creates and executes procedures to assist the hotel in reaching service scores on our guest/colleague surveys.
Ensure thorough communication and understanding with guests/colleagues and other departments by reviewing hotel events and activities.
Support operation leaders in proactively reviewing staffing and equipment needs.
Perform daily walk-throughs in the Guest Services Department(s) to ensure full compliance in health and safety of all guests and colleagues.
About Hyatt Regency Maui The Hyatt Regency Maui Resort and Spa is a stunning oceanfront paradise tucked on 40 acres of tropical beauty in Lahaina, Maui. With breathtaking views of the Pacific Ocean, lush gardens, and world-class amenities, the resort offers an exceptional environment for both guests and employees. Featuring luxurious rooms, multiple dining options, a full-service spa, and unique attractions such as the resort’s wildlife sanctuary, it’s a place where relaxation and adventure come together seamlessly.
Working at the Hyatt Regency Maui means joining a dedicated, dynamic team that delivers outstanding guest experiences in a vibrant, culturally rich setting. As a colleague, you’ll have the opportunity to grow in an inclusive and supportive workplace, surrounded by the beauty of Maui’s coastline and natural wonders. Whether you feel passionate about hospitality, sustainability, or making memorable connections with people from around the world, the Hyatt Regency Maui offers an incredible workplace where your career can flourish.
Compensation & Benefits Salary range: $67,000 to $75,000.
Health, Dental, Vision, Chiropractic
401K Retirement Savings Plan
Employee Stock Purchase Plan
Paid Time Off and 8 Observed Holidays
Paid Family Bonding Time and Adoption Assistance
Up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment.
Qualifications
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Minimum of 2 years of previous hotel supervisory experience preferred
Ability to work a flexible schedule, including weekends and holidays
Equal Opportunity Statement Hyatt is an equal opportunity employer committed to employing a diverse workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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