LOGIS
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Telephony Engineer
role at
LOGIS
LOGIS is seeking an IP Telephony Engineer to join our Unified Communications and Collaboration (UCC) Team within the Network Services Division. The IP Telephony Engineer is responsible for administering, supporting, and optimizing LOGIS’s unified communications environment, ensuring reliable and secure voice and collaboration services for LOGIS and its member organizations. This is a complex, multi‑customer environment that requires strong collaboration, communication, and coordination across many stakeholders. This position will stay abreast of modernization and technology trends to help evolve voice and collaboration systems and services. The ideal candidate will be energized by the opportunity to work in a shared services model, partnering with diverse technical teams and member organizations to deliver innovative, high‑quality communication solutions.
Essential Functions
Administer, maintain, and support unified communications systems, including call routing, translation patterns, queuing, voicemail, and contact center functionality.
Manage and monitor SIP trunks, PRIs, FXS/FXO interfaces, paging, and related telephony components.
Implement, configure, and troubleshoot IP Telephony and collaboration applications and platforms such as Attendant Console, Call Accounting, Call Recording, E911, Mass Notification, and Meeting/Presence services.
Perform upgrades, system patching, and configuration changes to ensure optimal performance and security.
Develop, test, and maintain Contact Center scripts for call routing, information access, reporting, and user management.
Collaborate across LOGIS teams, vendors, and customers to ensure seamless integration between telephony, video conferencing, and collaboration platforms (e.g., Cisco Webex, Microsoft Teams).
Manage vendor and partner relationships, ensuring timely resolution of support cases, proactive engagement on technology roadmaps, and alignment with service goals.
Research and implement new technologies and process improvements that enhance reliability, automation, or customer satisfaction.
Other duties as assigned.
Required Qualifications
Bachelor’s degree in information technology, business management, or related field.
Cisco CCNP Collaboration certification or a minimum of four years’ experience administering Cisco Unified Communications environments in a multi‑site enterprise.
Experience designing or modernizing enterprise IP Telephony systems, including SIP integrations and hybrid deployments.
Strong problem‑solving and analytical skills with the ability to troubleshoot complex voice and network issues.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and with member organizations.
Preferred Qualifications
Familiarity with Microsoft Teams Phone or other unified communications integrations.
Cisco or Microsoft certifications in Collaboration, Voice, or related technologies.
Experience using automation or scripting (e.g., PowerShell, Python) to streamline telephony operations.
We strive to be a premier employer offering competitive compensation and a generous benefits package, including participation in the PERA pension plan. In addition, we offer a predominantly remote work schedule. The hiring range for this position is $87,672-$122,782 annually. Salary will be dependent on qualifications and experience. The position is open until filled. Applications will be reviewed on an ongoing basis as they are submitted. Please submit a resume and cover letter to hr@logismn.gov.
LOGIS is a local government, supporting 54 cities and 13 counties in Minnesota, directly impacting 2.5 million lives. If you believe in a mission that focuses on supporting the communities in which we live so they can thrive, and if your work purpose is to make a meaningful contribution and to be a part of something special, then you’ll want to join the LOGIS team.
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Telephony Engineer
role at
LOGIS
LOGIS is seeking an IP Telephony Engineer to join our Unified Communications and Collaboration (UCC) Team within the Network Services Division. The IP Telephony Engineer is responsible for administering, supporting, and optimizing LOGIS’s unified communications environment, ensuring reliable and secure voice and collaboration services for LOGIS and its member organizations. This is a complex, multi‑customer environment that requires strong collaboration, communication, and coordination across many stakeholders. This position will stay abreast of modernization and technology trends to help evolve voice and collaboration systems and services. The ideal candidate will be energized by the opportunity to work in a shared services model, partnering with diverse technical teams and member organizations to deliver innovative, high‑quality communication solutions.
Essential Functions
Administer, maintain, and support unified communications systems, including call routing, translation patterns, queuing, voicemail, and contact center functionality.
Manage and monitor SIP trunks, PRIs, FXS/FXO interfaces, paging, and related telephony components.
Implement, configure, and troubleshoot IP Telephony and collaboration applications and platforms such as Attendant Console, Call Accounting, Call Recording, E911, Mass Notification, and Meeting/Presence services.
Perform upgrades, system patching, and configuration changes to ensure optimal performance and security.
Develop, test, and maintain Contact Center scripts for call routing, information access, reporting, and user management.
Collaborate across LOGIS teams, vendors, and customers to ensure seamless integration between telephony, video conferencing, and collaboration platforms (e.g., Cisco Webex, Microsoft Teams).
Manage vendor and partner relationships, ensuring timely resolution of support cases, proactive engagement on technology roadmaps, and alignment with service goals.
Research and implement new technologies and process improvements that enhance reliability, automation, or customer satisfaction.
Other duties as assigned.
Required Qualifications
Bachelor’s degree in information technology, business management, or related field.
Cisco CCNP Collaboration certification or a minimum of four years’ experience administering Cisco Unified Communications environments in a multi‑site enterprise.
Experience designing or modernizing enterprise IP Telephony systems, including SIP integrations and hybrid deployments.
Strong problem‑solving and analytical skills with the ability to troubleshoot complex voice and network issues.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and with member organizations.
Preferred Qualifications
Familiarity with Microsoft Teams Phone or other unified communications integrations.
Cisco or Microsoft certifications in Collaboration, Voice, or related technologies.
Experience using automation or scripting (e.g., PowerShell, Python) to streamline telephony operations.
We strive to be a premier employer offering competitive compensation and a generous benefits package, including participation in the PERA pension plan. In addition, we offer a predominantly remote work schedule. The hiring range for this position is $87,672-$122,782 annually. Salary will be dependent on qualifications and experience. The position is open until filled. Applications will be reviewed on an ongoing basis as they are submitted. Please submit a resume and cover letter to hr@logismn.gov.
LOGIS is a local government, supporting 54 cities and 13 counties in Minnesota, directly impacting 2.5 million lives. If you believe in a mission that focuses on supporting the communities in which we live so they can thrive, and if your work purpose is to make a meaningful contribution and to be a part of something special, then you’ll want to join the LOGIS team.
#J-18808-Ljbffr