Dental Office Assistant Job at Heartland Dental in Venice

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West Villages Dental Care is a busy general dentistry office in Venice, FL. We are looking for a full‑time Dental Front Office–Business Assistant to join our team. Our team strives to assist patients and support providers to keep the office and schedules running smoothly.

About West Villages Dental Care

West Villages Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Team of 20+ busy professionals who thrive on collaboration, communication, and community.
• Located at the intersection of S. Tamiami Trail and West Villages Pkwy, near Publix.
• Fast‑paced office that values teamwork.

Work Schedule

Monday–Friday 7:30 a.m. to 4:30 p.m. during training, then rotating opening & closing hours based on the office's needs. Office hours are 8 a.m. to 5 p.m., but schedules may extend beyond those hours. Candidates must be flexible with availability.

More About the Role

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front‑office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Process insurance and patient payments and accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training, providing the opportunity to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience, offering unlimited growth potential.
• Access to on‑demand Daily Pay.

Minimum Qualifications

• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI necessary for performing job‑related functions; regular HIPAA training will be required.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• Tuberculosis (TB) test required for all new hires in dental office positions; not applicable in FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.