Albany Medical Center
Department/Unit:
Clinical Engineering
Work Shift:
Day (United States of America)
Salary Range:
$55,895.80 - $83,843.71
The Clinical Engineering Technician provides onsite and remote support for all medical equipment and systems and in person support needs. The Clinical Engineering Technician will take ownership of issues escalated to them and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal. The Clinical Engineering Technician escalates and notifies employees appropriately according to documented standard operating procedures. The Clinical Engineering Technician is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering. The Clinical Engineering Technician acts as a liaison between the customers and Information Services to resolve any issue that is reported, and will fulfill any project based or new requests that are assigned to them in the documented timelines.
Essential Duties and Responsibilities
Level II
The individual will complete tasks as documented by departmental standard operating procedures, processes, documentation and training. The individual will receive close to moderate supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards. The individual will have exemplary personal work ethic and strive to work effectively and efficiently.
Typical responsibilities include:
Support
Respond to problems called in and repair malfunctioning equipment in a timely manner
Provide support with medical device troubleshooting, configuration and diagnostic tools
Support enterprise future business growth and the movement and/or expansion of enterprise units
Adhere to customer service standards in all verbal and written interactions with users
Work as part of a team to meet goals set forth by Information Technology management
Meet all documented and communicated statistical metrics that drive overall departmental performance
Supervision
This position will provide guidance to the Clinical Engineering Technician and Radiology Engineering – Level I positions, as well as train new Clinical Engineering Technician – Level I on their job responsibilities.
Contact with others
High degree of contact internal and external to Albany Med including any user of any Albany Med medical device or system
Other
Maintain current technical expertise in the rapidly changing technology of Albany Med
Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
Provide best effort support for non-standard devices
Participate in on-call rotation and help troubleshoot customer issues
Maintain confidentiality by using and communicating information only as needed to perform one’s duties
Perform at or above the Information Technology performance standards
Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
Complete other duties or assignments as designated by management
Qualifications
Associate's Degree preferably in biomedical/clinical engineering or a related engineering, math, science, or technology field of study. - required
Bachelor's Degree - preferred
1-3 years - required
Ability to fulfill installations, upgrades, and support requests for medical devices.
Ability to adhere to documentation and troubleshooting processes.
Ability to determine the cause of an issue to resolve appropriately.
Ability to be successful at assisting in basic to moderately complex medical device related projects.
Ability to adhere to documented process and documentation
Ability to effectively recommend and draft documentation for improvements in processes, procedures, and operations.
Knowledge of electronics, medical device technology, and the use of such technology in the course of patient care.
Functional knowledge of medical device testing and calibration technologies
Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus.
Physical Demands
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Lifting - Rarely
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Climbing - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Rarely
Handling - Occasionally
Grasping - Occasionally
Feeling - Rarely
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Frequently
Working Conditions
Extreme cold - Rarely
Extreme heat - Rarely
Humidity - Rarely
Wet - Rarely
Noise - Occasionally
Hazards - Rarely
Temperature Change - Rarely
Atmospheric Conditions - Rarely
Vibration - Rarely
Thank you for your interest in Albany Medical Center!Albany Medical Center is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Clinical Engineering
Work Shift:
Day (United States of America)
Salary Range:
$55,895.80 - $83,843.71
The Clinical Engineering Technician provides onsite and remote support for all medical equipment and systems and in person support needs. The Clinical Engineering Technician will take ownership of issues escalated to them and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal. The Clinical Engineering Technician escalates and notifies employees appropriately according to documented standard operating procedures. The Clinical Engineering Technician is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering. The Clinical Engineering Technician acts as a liaison between the customers and Information Services to resolve any issue that is reported, and will fulfill any project based or new requests that are assigned to them in the documented timelines.
Essential Duties and Responsibilities
Level II
The individual will complete tasks as documented by departmental standard operating procedures, processes, documentation and training. The individual will receive close to moderate supervision and is expected to escalate issues that fall outside of their training and documentation for disposition by senior peers or management. The individual will have knowledge of and the ability to adhere to customer service standards and ensure that all written and verbal interactions with users meet those standards. The individual will have exemplary personal work ethic and strive to work effectively and efficiently.
Typical responsibilities include:
Support
Respond to problems called in and repair malfunctioning equipment in a timely manner
Provide support with medical device troubleshooting, configuration and diagnostic tools
Support enterprise future business growth and the movement and/or expansion of enterprise units
Adhere to customer service standards in all verbal and written interactions with users
Work as part of a team to meet goals set forth by Information Technology management
Meet all documented and communicated statistical metrics that drive overall departmental performance
Supervision
This position will provide guidance to the Clinical Engineering Technician and Radiology Engineering – Level I positions, as well as train new Clinical Engineering Technician – Level I on their job responsibilities.
Contact with others
High degree of contact internal and external to Albany Med including any user of any Albany Med medical device or system
Other
Maintain current technical expertise in the rapidly changing technology of Albany Med
Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
Provide best effort support for non-standard devices
Participate in on-call rotation and help troubleshoot customer issues
Maintain confidentiality by using and communicating information only as needed to perform one’s duties
Perform at or above the Information Technology performance standards
Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
Complete other duties or assignments as designated by management
Qualifications
Associate's Degree preferably in biomedical/clinical engineering or a related engineering, math, science, or technology field of study. - required
Bachelor's Degree - preferred
1-3 years - required
Ability to fulfill installations, upgrades, and support requests for medical devices.
Ability to adhere to documentation and troubleshooting processes.
Ability to determine the cause of an issue to resolve appropriately.
Ability to be successful at assisting in basic to moderately complex medical device related projects.
Ability to adhere to documented process and documentation
Ability to effectively recommend and draft documentation for improvements in processes, procedures, and operations.
Knowledge of electronics, medical device technology, and the use of such technology in the course of patient care.
Functional knowledge of medical device testing and calibration technologies
Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus.
Physical Demands
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Lifting - Rarely
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Climbing - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely
Reaching - Rarely
Handling - Occasionally
Grasping - Occasionally
Feeling - Rarely
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Frequently
Eye/Hand/Foot Coordination - Frequently
Working Conditions
Extreme cold - Rarely
Extreme heat - Rarely
Humidity - Rarely
Wet - Rarely
Noise - Occasionally
Hazards - Rarely
Temperature Change - Rarely
Atmospheric Conditions - Rarely
Vibration - Rarely
Thank you for your interest in Albany Medical Center!Albany Medical Center is an equal opportunity employer.This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.