Workway
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a
Director of Escrow Operations
opportunity with a
national provider of title insurance and escrow-related services supporting mortgage and real estate industries . This is an exciting opportunity to join a premier partner that combines innovative technology with a client-focused approach to deliver customized solutions.
If you are looking to join a forward-thinking company that values efficiency, innovation, and customer service excellence, this could be the right role for you.
Work Location:
This position is based onsite in Los Angeles, CA (with Irvine, CA as an alternative location).
This role is NOT remote.
Your specific duties will include: Complete managerial oversight
of the escrow and disbursement staff, encompassing all aspects of training, management, and monitoring of service level standards. Comprehensive training and supervision
of escrow team lead, closers, and disbursement staff to ensure that each employee fully understands all functions of the escrow and disbursement roles and processes files accurately. Reviewing daily management reports
and conducting team meetings with the escrow and disbursement staff to address areas requiring improvement and enhance customer service levels. Engaging with clients
to ensure service level standards are met, resolving outstanding issues, and presenting SLA metric reports to demonstrate performance standards. Analyzing and optimizing workflow processes
for production teams. Experience with Resware is preferred but not required. Managing staffing requirements,
including recruitment, hiring, and termination, as necessary. Specific qualifications for the position include :
Minimum of 7 years managerial experience
in a national centralized escrow and disbursement team, training and working with customers to ensure satisfactory service levels. Minimum 10 years of total escrow/title experience
including working a National desk. Proven ability to train and manage staff while ensuring SLA compliance for multiple customers. Strong knowledge of escrow processes including reconciliations, trail balances, and escheatment, ensuring timely and accurate banking. Experience optimizing production workflow and leveraging technology to maximize efficiency. Excellent verbal, written, and presentation skills; ability to communicate effectively with clients and employees. Pay Rate Range :
$70,000 - $100,000 per year
plus a lucrative bonus program and comprehensive benefits.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515. #EscrowOperatiosn #Escrow Management #EscrowLenderServicee
Director of Escrow Operations
opportunity with a
national provider of title insurance and escrow-related services supporting mortgage and real estate industries . This is an exciting opportunity to join a premier partner that combines innovative technology with a client-focused approach to deliver customized solutions.
If you are looking to join a forward-thinking company that values efficiency, innovation, and customer service excellence, this could be the right role for you.
Work Location:
This position is based onsite in Los Angeles, CA (with Irvine, CA as an alternative location).
This role is NOT remote.
Your specific duties will include: Complete managerial oversight
of the escrow and disbursement staff, encompassing all aspects of training, management, and monitoring of service level standards. Comprehensive training and supervision
of escrow team lead, closers, and disbursement staff to ensure that each employee fully understands all functions of the escrow and disbursement roles and processes files accurately. Reviewing daily management reports
and conducting team meetings with the escrow and disbursement staff to address areas requiring improvement and enhance customer service levels. Engaging with clients
to ensure service level standards are met, resolving outstanding issues, and presenting SLA metric reports to demonstrate performance standards. Analyzing and optimizing workflow processes
for production teams. Experience with Resware is preferred but not required. Managing staffing requirements,
including recruitment, hiring, and termination, as necessary. Specific qualifications for the position include :
Minimum of 7 years managerial experience
in a national centralized escrow and disbursement team, training and working with customers to ensure satisfactory service levels. Minimum 10 years of total escrow/title experience
including working a National desk. Proven ability to train and manage staff while ensuring SLA compliance for multiple customers. Strong knowledge of escrow processes including reconciliations, trail balances, and escheatment, ensuring timely and accurate banking. Experience optimizing production workflow and leveraging technology to maximize efficiency. Excellent verbal, written, and presentation skills; ability to communicate effectively with clients and employees. Pay Rate Range :
$70,000 - $100,000 per year
plus a lucrative bonus program and comprehensive benefits.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515. #EscrowOperatiosn #Escrow Management #EscrowLenderServicee