SAN DIEGO ASSOCIATION OF GOVERNMENTS
Associate Information Systems Analyst
SAN DIEGO ASSOCIATION OF GOVERNMENTS, San Diego, California, United States, 92189
Salary:
$86,174.40 - $133,577.60 Annually Location :
1011 Union Street, San Diego Job Type:
Full-Time Department:
Business Information and Technology Services (BITS) Division:
IT Infrastructure & Services Opening Date:
10/21/2025 Closing Date:
11/4/2025 11:59 PM Pacific FLSA:
Exempt
Description Overview of the Information Technology Service and Infrastructure team
The Information Technology Service and Infrastructure team is made up of twelve system specialists including network, cloud, and system administrators supporting nearly 400 employees at multiple San Diego locations. The division is responsible for all IT end-user services, such as application and desktop support, maintenance of enterprise applications, data center and cloud storage systems, as well as network management including Local Area Network (LAN), Wide Area Network (WAN), and Metropolitan Area Network (MAN). The division supports all aspects of Microsoft Office 365 including application support, user management, data management, and Azure cloud storage.
Role
The Information Systems Analyst will be instrumental in delivering IT solutions for SANDAG's business needs. This position is responsible for monitoring, maintaining, upgrading, implementing, and troubleshooting servers, networks, cloud services, applications, workstations, and peripheral devices under the guidance of the Senior Information Systems Analyst. The primary focus of this position is customer service through technology delivery and maintenance. The candidate selected for this position will be expected to work in-person in the San Diego office.
Job Responsibilities
Implement, monitor, upgrade, and troubleshoot servers, networks, cloud services, applications, workstations, and peripheral devices. Provide helpdesk support contact for resolving issues with desktops (Windows and macOS), servers, network, hardware and software issues. Administer and monitor various hardware and software environments including: Microsoft Azure services, Office 365 administration, Active Directory, File Servers, Exchange Online, SharePoint Online, SQL Servers, and IIS Web Servers. Set up, monitor, and manage backups using Azure Backup. This includes disk and Azure backups, scheduling jobs, and managing inventory. Utilize features like Azure VM backups, Azure File shares, SQL Server backups Diagnose and troubleshoot issues with cloud environments, servers, desktop computers, peripheral devices, and network devices; work with customers to assess needs, provide assistance, training, and resolve issues. Actively protect information technology assets and infrastructure from external or internal threats and ensure compliance with statutory and regulatory requirements regarding information access, security and privacy. Maintain compliance requirements for Payment Card Industry Data Security Standards (PCI DSS) and Federal, State and Local Government privacy laws. Administer Active Directory, manage group policies and monitoring of security policies for desktop, server and end user environments; troubleshoot access controls to maintain corporate data safeguards. Monitor and analyze enterprise security configurations and logs, configure and implement effective countermeasures; coordinate and resolve vulnerabilities identified in security audits. Administer and support security technology environments including malware and anti-virus protection and security patch management. Support the configuration, monitoring, and administration of enterprise storage environment including SAN, SAN Fiber Channel Switches, SAN replication and storage provisioning. Support IT Service Management functions including Asset Management, Capacity Planning, Change Management, Configuration Management and Incident Management. Support systems maintenance tasks, which may require planned after-hours work. Be available for after-hours on-call support to respond to critical system and network outages. Typical Qualifications
The minimum education, training, experience and, qualifications include a bachelor's degree with major course work in computer science, information technology. Training and/or certification a plus. A master's degree is desirable. Three years of progressive career development supporting network, security, and virtual environments. Experience in Intune Mobile Management (MDM), Intune Mobile Application Management (MAM, and Microsoft Autopilot highly desirable Experience in Azure Cloud Administration with experience in managing and optimizing cloud environments, proficient in deploying, configuring, and maintaining Azure services, and skilled in implementing security best practices to ensure data integrity and compliance Experience providing desktop (Windows and macOS) server, network, and enterprise application support services for a 24/7 integrated information system environment. Ability to configure, administrate, and virtualized server systems (HYPER-V, AZURE AVD, AZURE VM's), enterprise operating systems, storage area networks, data backup and recovery solutions, user account management, cloud messaging and collaboration solutions. Knowledge of network access, control and routing protocols; wireless encryption technologies; previous work experience with network and security technologies and tool sets. Knowledge in network design, support and configuration, including knowledge of routers, switches, firewalls, intrusion prevention systems, Virtual Private Networks (VPNs), and other devices. Cisco and Fortinet experience preferred. Demonstrated ability to recognize problems, analyze technical information, and propose practical solutions; ability to accurately diagnose network issues. Experience with configuration and support of systems providing Security Patch Management, Event Log Management, Monitoring and Alerting, Access Control/Directory Services, Virus Protection, Encryption and Remote Access. Demonstrated ability to work cooperatively as a member of a service-oriented team; capacity to establish, maintain and foster working relationships. Experience assisting employees of varying levels of computer expertise; ability to clearly communicate technical information to non-technical employees, and provide effective resolutions. Time management and organizational skills, ability to prioritize multiple tasks in a fast-paced environment, exercise good judgment, and work independently. This position may be required to work after hours and on weekends. Demonstrated ability to perform physical activities, such as, but not limited to, lifting heavy items, standing for extended periods of time, bending, climbing, or walking; the final candidate can anticipate a pre-employment physical. The candidate selected for this position must successfully pass a pre-employment criminal background investigation; periodic re-checking of criminal background will be a condition of employment.
We offer a complete benefits package to full-time employees including:
Hybrid work options 9/80 flexible work schedule Pay-for-performance merit increases Retirement - Defined Benefit Plan with the California Public Employees' Retirement System (CalPERS) Retirement - 457 Defined Contribution Plan with Voya Excellent health insurance options for employees and their eligible dependents Free dental and vision insurance for employees and their eligible dependents Education Assistance of up to $5,250 a year for regular employees Free transit pass for use throughout the San Diego region, bus, Rapid Express, Trolley, and COASTER Paid time off including 12 paid holidays, 2 floating holiday days, generous paid time off (PTO) per year, depending on length of service
01
SANDAG employees are expected to live within the San Diego region and work in-person in our San Diego office; there are hybrid work schedule options available, as well as a 9/80 work schedule (every other Monday off).This is not a fully remote position.Are you able and willing to adhere to the onsite and work schedule described above?
Yes No
02
Will you now or will you in the future require employment visa sponsorship?
Yes No
03
How many years of experience do you have in supporting network, security, and virtual environments?
6+ years 4-5 Years 1-3 years Less than 1 year
04
Do you have experience in Intune Mobile Management (MDM), Intune Mobile Application Management (MAM), and Microsoft Autopilot?
Yes No
05
Do you have a bachelor's degree with major course work in computer science, information technology.
Yes No
Required Question
$86,174.40 - $133,577.60 Annually Location :
1011 Union Street, San Diego Job Type:
Full-Time Department:
Business Information and Technology Services (BITS) Division:
IT Infrastructure & Services Opening Date:
10/21/2025 Closing Date:
11/4/2025 11:59 PM Pacific FLSA:
Exempt
Description Overview of the Information Technology Service and Infrastructure team
The Information Technology Service and Infrastructure team is made up of twelve system specialists including network, cloud, and system administrators supporting nearly 400 employees at multiple San Diego locations. The division is responsible for all IT end-user services, such as application and desktop support, maintenance of enterprise applications, data center and cloud storage systems, as well as network management including Local Area Network (LAN), Wide Area Network (WAN), and Metropolitan Area Network (MAN). The division supports all aspects of Microsoft Office 365 including application support, user management, data management, and Azure cloud storage.
Role
The Information Systems Analyst will be instrumental in delivering IT solutions for SANDAG's business needs. This position is responsible for monitoring, maintaining, upgrading, implementing, and troubleshooting servers, networks, cloud services, applications, workstations, and peripheral devices under the guidance of the Senior Information Systems Analyst. The primary focus of this position is customer service through technology delivery and maintenance. The candidate selected for this position will be expected to work in-person in the San Diego office.
Job Responsibilities
Implement, monitor, upgrade, and troubleshoot servers, networks, cloud services, applications, workstations, and peripheral devices. Provide helpdesk support contact for resolving issues with desktops (Windows and macOS), servers, network, hardware and software issues. Administer and monitor various hardware and software environments including: Microsoft Azure services, Office 365 administration, Active Directory, File Servers, Exchange Online, SharePoint Online, SQL Servers, and IIS Web Servers. Set up, monitor, and manage backups using Azure Backup. This includes disk and Azure backups, scheduling jobs, and managing inventory. Utilize features like Azure VM backups, Azure File shares, SQL Server backups Diagnose and troubleshoot issues with cloud environments, servers, desktop computers, peripheral devices, and network devices; work with customers to assess needs, provide assistance, training, and resolve issues. Actively protect information technology assets and infrastructure from external or internal threats and ensure compliance with statutory and regulatory requirements regarding information access, security and privacy. Maintain compliance requirements for Payment Card Industry Data Security Standards (PCI DSS) and Federal, State and Local Government privacy laws. Administer Active Directory, manage group policies and monitoring of security policies for desktop, server and end user environments; troubleshoot access controls to maintain corporate data safeguards. Monitor and analyze enterprise security configurations and logs, configure and implement effective countermeasures; coordinate and resolve vulnerabilities identified in security audits. Administer and support security technology environments including malware and anti-virus protection and security patch management. Support the configuration, monitoring, and administration of enterprise storage environment including SAN, SAN Fiber Channel Switches, SAN replication and storage provisioning. Support IT Service Management functions including Asset Management, Capacity Planning, Change Management, Configuration Management and Incident Management. Support systems maintenance tasks, which may require planned after-hours work. Be available for after-hours on-call support to respond to critical system and network outages. Typical Qualifications
The minimum education, training, experience and, qualifications include a bachelor's degree with major course work in computer science, information technology. Training and/or certification a plus. A master's degree is desirable. Three years of progressive career development supporting network, security, and virtual environments. Experience in Intune Mobile Management (MDM), Intune Mobile Application Management (MAM, and Microsoft Autopilot highly desirable Experience in Azure Cloud Administration with experience in managing and optimizing cloud environments, proficient in deploying, configuring, and maintaining Azure services, and skilled in implementing security best practices to ensure data integrity and compliance Experience providing desktop (Windows and macOS) server, network, and enterprise application support services for a 24/7 integrated information system environment. Ability to configure, administrate, and virtualized server systems (HYPER-V, AZURE AVD, AZURE VM's), enterprise operating systems, storage area networks, data backup and recovery solutions, user account management, cloud messaging and collaboration solutions. Knowledge of network access, control and routing protocols; wireless encryption technologies; previous work experience with network and security technologies and tool sets. Knowledge in network design, support and configuration, including knowledge of routers, switches, firewalls, intrusion prevention systems, Virtual Private Networks (VPNs), and other devices. Cisco and Fortinet experience preferred. Demonstrated ability to recognize problems, analyze technical information, and propose practical solutions; ability to accurately diagnose network issues. Experience with configuration and support of systems providing Security Patch Management, Event Log Management, Monitoring and Alerting, Access Control/Directory Services, Virus Protection, Encryption and Remote Access. Demonstrated ability to work cooperatively as a member of a service-oriented team; capacity to establish, maintain and foster working relationships. Experience assisting employees of varying levels of computer expertise; ability to clearly communicate technical information to non-technical employees, and provide effective resolutions. Time management and organizational skills, ability to prioritize multiple tasks in a fast-paced environment, exercise good judgment, and work independently. This position may be required to work after hours and on weekends. Demonstrated ability to perform physical activities, such as, but not limited to, lifting heavy items, standing for extended periods of time, bending, climbing, or walking; the final candidate can anticipate a pre-employment physical. The candidate selected for this position must successfully pass a pre-employment criminal background investigation; periodic re-checking of criminal background will be a condition of employment.
We offer a complete benefits package to full-time employees including:
Hybrid work options 9/80 flexible work schedule Pay-for-performance merit increases Retirement - Defined Benefit Plan with the California Public Employees' Retirement System (CalPERS) Retirement - 457 Defined Contribution Plan with Voya Excellent health insurance options for employees and their eligible dependents Free dental and vision insurance for employees and their eligible dependents Education Assistance of up to $5,250 a year for regular employees Free transit pass for use throughout the San Diego region, bus, Rapid Express, Trolley, and COASTER Paid time off including 12 paid holidays, 2 floating holiday days, generous paid time off (PTO) per year, depending on length of service
01
SANDAG employees are expected to live within the San Diego region and work in-person in our San Diego office; there are hybrid work schedule options available, as well as a 9/80 work schedule (every other Monday off).This is not a fully remote position.Are you able and willing to adhere to the onsite and work schedule described above?
Yes No
02
Will you now or will you in the future require employment visa sponsorship?
Yes No
03
How many years of experience do you have in supporting network, security, and virtual environments?
6+ years 4-5 Years 1-3 years Less than 1 year
04
Do you have experience in Intune Mobile Management (MDM), Intune Mobile Application Management (MAM), and Microsoft Autopilot?
Yes No
05
Do you have a bachelor's degree with major course work in computer science, information technology.
Yes No
Required Question