AVERILL HOSPITALITY EMPLOYMENT
Guest Services Intern
AVERILL HOSPITALITY EMPLOYMENT, Whitefish, Montana, United States, 59937
At Averill Hospitality, we believe in creating unforgettable experiences. As one of the only AAA Four Diamond-rated resorts in Montana, we specialize in organizing and executing high-quality corporate events, conferences, and special occasions. Our dedicated team is committed to delivering exceptional service and ensuring every event is a resounding success. We are seeking a dynamic and talented Guest Services Intern to join our team and contribute to our continued growth.
Housing is available!
PRINCIPLE RESPONSIBILITIES AND POSITIONPURPOSE:
The Guest Services Intern position deals closely with all aspects of the Rooms Department (front office,housekeeping, guest services) from arrival to departure. The associate must be knowledgeable abouteach area of the property, operating systems, as well as the amenities we offerto be able to communicate these to the guest.
FRONT DESK DUTIES ANDRESPONSIBILITIES:
Ensureall guest concerns and requests are resolved promptly and properly. Ensurethe accuracy and completion of daily checklists. Ensuringthe accuracy and completion of all folios and room charges daily Use ofresort software and phone switchboard. Knowledgeof OneDrive and Microsoft Office Suites for daily use including schedulingshuttles for arriving/departing guests. Assistsin maintaining all Front Desk logs and materials including information binders,and phone list Alwayswears the proper uniform. Knowledgeableof cash handling and credit policies. Scheduleflexibility required, days, evening, and weekends, required, Night Audit shiftsas needed. Maintainall logs including ski ticket logs, patience voucher logs, and packagelogs. Notifies Front Office Manager wheninventories are low. Works closely with housekeeping, concierge, andvalet. SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY
Ability to communicate effectivelyverbally, in writing, and over the phone, with Staff, Senior Management teammembers, and Ownership. Excellent leadership, interpersonaland problem-solving skills. Ability and willingness to adhere toall Averill Hospitality policies and ensure departmental personnel compliance. Ability and willingness to work withvarious office equipment and software systems. Must maintain a positive influence inthe community and positive relations with area vendors. Teamwork - Balances team andindividual responsibilities, exhibits objectivity and openness to others'views, welcomes feedback, contributes to building a positive team environment,and prioritizes the team's success above own interests. Quality - Meets productivitystandards, completes work promptly, strives to increase productivity, worksquickly and efficiently. Guest Service - Responds promptly toguests' needs and takes ownership of the overall guest experience. Professionalism - Respectablyapproaches others, reacts well under pressure, treats others with respect andconsideration regardless of status or position, accepts responsibility for ownactions, follows through on commitments. Profitability - Makes a conscientiouseffort to help minimize waste of products, equipment, and supplies to increasethe department's profitability and the entire property. HK DUTIES ANDRESPONSIBILITIES
Inspecting guest rooms. Assisting in counseling employees. Resolving guest complaints. General office duties. Maintain strong relationships with team members. Inspect public areas. Help manage Lost & Found. Assist other departments when needed. Reports necessary maintenance issues. Follows departmental policies and procedures. Follows company policies and procedures and other duties asassigned by Director. SUPPORTIVE FUNCTIONS
In addition to performance of theessential functions, this position may be required to perform a combination ofthe following supportive functions, with the percentage of time performing eachfunction to be solely determined by the Front Office Manager based upon the requirementsof the company.
Participatein industry organizations. Maintainan open line of communication between guests, employees, and management. Assist in any other duties as needed. Thisposition may be required to perform other and additional duties assigned by theResort Manager and/or General Manager. QUALIFICATION STANDARDS
EDUCATION
Current or recently graduated with a Business Degree (in Business Administration or Hospitality) EXPERIENCE/ LICENSESOR CERTIFICATES
Minimum of 2 years' experience in hospitality industry an asset. Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake. Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Housing is available!
PRINCIPLE RESPONSIBILITIES AND POSITIONPURPOSE:
The Guest Services Intern position deals closely with all aspects of the Rooms Department (front office,housekeeping, guest services) from arrival to departure. The associate must be knowledgeable abouteach area of the property, operating systems, as well as the amenities we offerto be able to communicate these to the guest.
FRONT DESK DUTIES ANDRESPONSIBILITIES:
Ensureall guest concerns and requests are resolved promptly and properly. Ensurethe accuracy and completion of daily checklists. Ensuringthe accuracy and completion of all folios and room charges daily Use ofresort software and phone switchboard. Knowledgeof OneDrive and Microsoft Office Suites for daily use including schedulingshuttles for arriving/departing guests. Assistsin maintaining all Front Desk logs and materials including information binders,and phone list Alwayswears the proper uniform. Knowledgeableof cash handling and credit policies. Scheduleflexibility required, days, evening, and weekends, required, Night Audit shiftsas needed. Maintainall logs including ski ticket logs, patience voucher logs, and packagelogs. Notifies Front Office Manager wheninventories are low. Works closely with housekeeping, concierge, andvalet. SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY
Ability to communicate effectivelyverbally, in writing, and over the phone, with Staff, Senior Management teammembers, and Ownership. Excellent leadership, interpersonaland problem-solving skills. Ability and willingness to adhere toall Averill Hospitality policies and ensure departmental personnel compliance. Ability and willingness to work withvarious office equipment and software systems. Must maintain a positive influence inthe community and positive relations with area vendors. Teamwork - Balances team andindividual responsibilities, exhibits objectivity and openness to others'views, welcomes feedback, contributes to building a positive team environment,and prioritizes the team's success above own interests. Quality - Meets productivitystandards, completes work promptly, strives to increase productivity, worksquickly and efficiently. Guest Service - Responds promptly toguests' needs and takes ownership of the overall guest experience. Professionalism - Respectablyapproaches others, reacts well under pressure, treats others with respect andconsideration regardless of status or position, accepts responsibility for ownactions, follows through on commitments. Profitability - Makes a conscientiouseffort to help minimize waste of products, equipment, and supplies to increasethe department's profitability and the entire property. HK DUTIES ANDRESPONSIBILITIES
Inspecting guest rooms. Assisting in counseling employees. Resolving guest complaints. General office duties. Maintain strong relationships with team members. Inspect public areas. Help manage Lost & Found. Assist other departments when needed. Reports necessary maintenance issues. Follows departmental policies and procedures. Follows company policies and procedures and other duties asassigned by Director. SUPPORTIVE FUNCTIONS
In addition to performance of theessential functions, this position may be required to perform a combination ofthe following supportive functions, with the percentage of time performing eachfunction to be solely determined by the Front Office Manager based upon the requirementsof the company.
Participatein industry organizations. Maintainan open line of communication between guests, employees, and management. Assist in any other duties as needed. Thisposition may be required to perform other and additional duties assigned by theResort Manager and/or General Manager. QUALIFICATION STANDARDS
EDUCATION
Current or recently graduated with a Business Degree (in Business Administration or Hospitality) EXPERIENCE/ LICENSESOR CERTIFICATES
Minimum of 2 years' experience in hospitality industry an asset. Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake. Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.