Northwest Mississippi Community College
Student Financial Services Coordinator
Northwest Mississippi Community College, Southaven, Mississippi, United States, 38671
Job Description
The Student Financial Services Coordinator supports students by providing frontline assistance with student account inquiries, financial aid processes, and evening reception services. This position serves as a cross-functional representative for the Business Office and Financial Aid Office on the Desoto Campus and ensures excellent customer service during extended hours of campus operation. The is a 12-Month staff position reporting to the Assistant Dean of Desoto Center.
REQUIRED QUALIFICATIONS: Associate degree in Business, Office Administration, or related field Experience in customer service, finance, or higher education Proficiency in Microsoft Office and general office technologies PREFERRED QUALIFICATIONS:
Bachelor's degree Prior experience in financial aid or student account services Familiarity with student information systems ESSENTIAL DUTIES AND RESPONSIBLITIES:
The essential duties and responsibilities include but are not limited to the following: Serve as the initial point of contact for students with questions related to student billing, payments, and financial aid. Must be able to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize. Assist students with creating and accessing their FSA IDs, completing the FAFSA, and uploading required verification documents. Guide students through entrance counseling and Master Promissory Note (MPN) completion for federal loans. Maintain accurate and up-to-date records of student accounts and financial aid documentation. Communicate professionally with students, parents, faculty, and staff in person, via phone, and email. Process payments, issue receipts, and manage daily cash handling responsibilities. Monitor student account balances and help coordinate payment plans when appropriate. Serve as the evening receptionist for the campus, answering phones, directing visitors, and supporting faculty/staff needs. Assist with evening coverage of student services, ensuring a welcoming and professional environment. Maintain confidentiality and compliance with FERPA and all federal/state financial aid regulations. Perform additional duties as assigned by the Dean and Assistant Dean of Desoto Center.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Strong interpersonal and communication skills Attention to detail and ability to manage multiple tasks efficiently Ability to work independently and collaboratively across departments Commitment to maintaining a student-centered approach and professional demeanor Availability to work afternoon and evening shifts PHYSICAL DEMANDS AND WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to do the following:
Communicate with others in person, phone, and via email Availability to work afternoon and evening shifts Frequently sit, use hands to handle or feel, and reach with hands and arms Must be able to occasionally lift and/or move up to 25 pounds Must have ability to talk, walk, climb stairs, stand, bend, kneel, and squat APPLICATION
To apply, please submit and attach the following:
Application at www.northwestms.edu Resume Transcript(s) Three (3) Professional References: Name, Organization, Email Address and Telephone Number
About Us
Northwest Mississippi Community College is a two-year, open access public community college primarily serving 11 counties in northwest Mississippi. Our vision states that "Northwest Mississippi Community College transforms our students' lives, enriches our communities, and strives for excellence in our educational programs and services."
Accreditation
Northwest Mississippi Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the Associate of Arts degree, the Associate of Applied Science degree and certificates in career education. Questions about the accreditation of Northwest Mississippi Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC's website (www.sacscoc.org).
Equal Employment Opportunity Statement
Northwest Mississippi Community College does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation, gender identity, age, or status as a veteran or disabled veteran in all its programs and activities. Northwest Mississippi Community College prohibits sexual harassment and all forms of sexual violence, regardless of sex, gender identity or sexual orientation. The following have been designated to handle inquiries regarding non-discrimination policies: Americans with Disabilities Act of 1990/Section 504 of the Rehabilitation Act of 1973: Disability Support Services Coordinator, Tate Hall, P.O. Box 7046, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3309, e-mail address mkelsay@northwestms.edu; Title II of the Age Discrimination Act: Vice President for Finance and Administration, James P. McCormick Administration Building, P.O. Box 7017, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3216, e-mail address jhorton@northwestms.edu; Title IX of the Educational Amendments of 1972/Title VII of the Civil Rights Act of 1964: (For student-related matters) Associate Vice President for Student Services and Enrollment Management, Tate Hall, P.O. Box 7010, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3409, e-mail address trush@northwestms.edu or (for employment-related matters) Director of Human Resources, James P. McCormick Administration Building, P.O. Box 7038, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 560-5216, email estanford@northwestms.edu.
Safety Statement
The safety and security of students, faculty, and staff is very important to Northwest Mississippi Community College. A copy of the Annual Security Report, published annually by the Campus Police Department, details Northwest policies and procedures regarding campus safety. A copy of the report, which contains the annual crime statistics report, is available online in the current Northwest Bulletin (www.northwestms.edu/bulletin) or on the Northwest website (www.northwestms.edu) and in printed form upon request from the Campus Police Office at (662) 562-3314.
Background Check Statement
Northwest Mississippi Community College is committed to providing a safe campus community. NWCC conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
The Student Financial Services Coordinator supports students by providing frontline assistance with student account inquiries, financial aid processes, and evening reception services. This position serves as a cross-functional representative for the Business Office and Financial Aid Office on the Desoto Campus and ensures excellent customer service during extended hours of campus operation. The is a 12-Month staff position reporting to the Assistant Dean of Desoto Center.
REQUIRED QUALIFICATIONS: Associate degree in Business, Office Administration, or related field Experience in customer service, finance, or higher education Proficiency in Microsoft Office and general office technologies PREFERRED QUALIFICATIONS:
Bachelor's degree Prior experience in financial aid or student account services Familiarity with student information systems ESSENTIAL DUTIES AND RESPONSIBLITIES:
The essential duties and responsibilities include but are not limited to the following: Serve as the initial point of contact for students with questions related to student billing, payments, and financial aid. Must be able to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize. Assist students with creating and accessing their FSA IDs, completing the FAFSA, and uploading required verification documents. Guide students through entrance counseling and Master Promissory Note (MPN) completion for federal loans. Maintain accurate and up-to-date records of student accounts and financial aid documentation. Communicate professionally with students, parents, faculty, and staff in person, via phone, and email. Process payments, issue receipts, and manage daily cash handling responsibilities. Monitor student account balances and help coordinate payment plans when appropriate. Serve as the evening receptionist for the campus, answering phones, directing visitors, and supporting faculty/staff needs. Assist with evening coverage of student services, ensuring a welcoming and professional environment. Maintain confidentiality and compliance with FERPA and all federal/state financial aid regulations. Perform additional duties as assigned by the Dean and Assistant Dean of Desoto Center.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Strong interpersonal and communication skills Attention to detail and ability to manage multiple tasks efficiently Ability to work independently and collaboratively across departments Commitment to maintaining a student-centered approach and professional demeanor Availability to work afternoon and evening shifts PHYSICAL DEMANDS AND WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to do the following:
Communicate with others in person, phone, and via email Availability to work afternoon and evening shifts Frequently sit, use hands to handle or feel, and reach with hands and arms Must be able to occasionally lift and/or move up to 25 pounds Must have ability to talk, walk, climb stairs, stand, bend, kneel, and squat APPLICATION
To apply, please submit and attach the following:
Application at www.northwestms.edu Resume Transcript(s) Three (3) Professional References: Name, Organization, Email Address and Telephone Number
About Us
Northwest Mississippi Community College is a two-year, open access public community college primarily serving 11 counties in northwest Mississippi. Our vision states that "Northwest Mississippi Community College transforms our students' lives, enriches our communities, and strives for excellence in our educational programs and services."
Accreditation
Northwest Mississippi Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the Associate of Arts degree, the Associate of Applied Science degree and certificates in career education. Questions about the accreditation of Northwest Mississippi Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC's website (www.sacscoc.org).
Equal Employment Opportunity Statement
Northwest Mississippi Community College does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation, gender identity, age, or status as a veteran or disabled veteran in all its programs and activities. Northwest Mississippi Community College prohibits sexual harassment and all forms of sexual violence, regardless of sex, gender identity or sexual orientation. The following have been designated to handle inquiries regarding non-discrimination policies: Americans with Disabilities Act of 1990/Section 504 of the Rehabilitation Act of 1973: Disability Support Services Coordinator, Tate Hall, P.O. Box 7046, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3309, e-mail address mkelsay@northwestms.edu; Title II of the Age Discrimination Act: Vice President for Finance and Administration, James P. McCormick Administration Building, P.O. Box 7017, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3216, e-mail address jhorton@northwestms.edu; Title IX of the Educational Amendments of 1972/Title VII of the Civil Rights Act of 1964: (For student-related matters) Associate Vice President for Student Services and Enrollment Management, Tate Hall, P.O. Box 7010, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 562-3409, e-mail address trush@northwestms.edu or (for employment-related matters) Director of Human Resources, James P. McCormick Administration Building, P.O. Box 7038, 4975 Highway 51 North, Senatobia, MS 38668, telephone number (662) 560-5216, email estanford@northwestms.edu.
Safety Statement
The safety and security of students, faculty, and staff is very important to Northwest Mississippi Community College. A copy of the Annual Security Report, published annually by the Campus Police Department, details Northwest policies and procedures regarding campus safety. A copy of the report, which contains the annual crime statistics report, is available online in the current Northwest Bulletin (www.northwestms.edu/bulletin) or on the Northwest website (www.northwestms.edu) and in printed form upon request from the Campus Police Office at (662) 562-3314.
Background Check Statement
Northwest Mississippi Community College is committed to providing a safe campus community. NWCC conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.