JD.com, Inc.
[Job Responsibilities]
[Job Requirements]
About the Role
As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our warehouse. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control - all within a fast-paced, technology-driven warehouse environment. Key Responsibilities Operational Leadership: Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs. Team & Resource Management: Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs. Process Standardization: Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives. Inventory & Quality Control: Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes. Inbound & Outbound Execution: Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time. Customer & Stakeholder Communication: Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction. Data & Performance Reporting: Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency. Compliance & Safety: Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse. Qualifications Bachelor's degree in Supply Chain, Logistics, Business, or related field 5+ years of progressive experience in 3PL or warehouse operations, including team management Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs Experience in process design, warehouse planning, and cost control Excellent problem-solving, communication, and leadership skills Ability to analyze data and translate findings into operational improvements Bilingual in Mandarin is a plus but not required Preferred Qualifications Prior experience with high-volume e-commerce fulfillment Background in both manual and automated warehouse environments Familiarity with lean methodologies and continuous improvement frameworks Ability to thrive in a fast-paced, deadline-driven environment About JD.com
JD.com is China's largest online retailer and the country's biggest Internet company by revenue. We lead the industry through our commitment to quality, innovation, and customer satisfaction, delivering everything from electronics to fresh groceries. With a vast fulfillment network and cutting-edge logistics technology, we provide unmatched delivery speed and reliability to over 1 billion people. About JD Logistics
As the logistics arm of JD.com, JD Logistics is redefining supply chain management with intelligent, end-to-end logistics solutions. From fully automated warehouses to last-mile robotics and drone delivery, we are building the future of logistics - and we want you to be part of it.
[About JD.com]
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China's largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.
[Our International Business]
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
[International Logistics]
JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.
As a 3PL Warehouse Manager at JD Logistics, you will lead the end-to-end operations of our warehouse. This role is critical in driving operational excellence, managing high-volume order fulfillment, and ensuring superior service to our clients. You will oversee inbound and outbound logistics, inventory accuracy, labor planning, compliance, and cost control - all within a fast-paced, technology-driven warehouse environment. Key Responsibilities Operational Leadership: Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs. Team & Resource Management: Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs. Process Standardization: Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives. Inventory & Quality Control: Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes. Inbound & Outbound Execution: Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time. Customer & Stakeholder Communication: Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction. Data & Performance Reporting: Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency. Compliance & Safety: Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse. Qualifications Bachelor's degree in Supply Chain, Logistics, Business, or related field 5+ years of progressive experience in 3PL or warehouse operations, including team management Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs Experience in process design, warehouse planning, and cost control Excellent problem-solving, communication, and leadership skills Ability to analyze data and translate findings into operational improvements Bilingual in Mandarin is a plus but not required Preferred Qualifications Prior experience with high-volume e-commerce fulfillment Background in both manual and automated warehouse environments Familiarity with lean methodologies and continuous improvement frameworks Ability to thrive in a fast-paced, deadline-driven environment About JD.com
JD.com is China's largest online retailer and the country's biggest Internet company by revenue. We lead the industry through our commitment to quality, innovation, and customer satisfaction, delivering everything from electronics to fresh groceries. With a vast fulfillment network and cutting-edge logistics technology, we provide unmatched delivery speed and reliability to over 1 billion people. About JD Logistics
As the logistics arm of JD.com, JD Logistics is redefining supply chain management with intelligent, end-to-end logistics solutions. From fully automated warehouses to last-mile robotics and drone delivery, we are building the future of logistics - and we want you to be part of it.
[About JD.com]
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China's largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.
[Our International Business]
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
[International Logistics]
JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, which provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provide comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.