Abacus
Description:
Collect and process customer payments and disconnect meters in an efficient, economical and safe manner while being sensitive and flexible to customer needs. Must develop a thorough understanding of all field collection functions. Duties may be varied. Enable Skills-Based Hiring No Furlough Notification ll NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period. Worker Building Location LFO - Lejeune/Flagler Office - 0000103500 Will driving be required as part of position duties/work? No Driving Record Validation For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving. dditional Job Details Collect and process customer payments and negotiate payments in an efficient, economical and safe manner while being sensitive and flexible to customer needs. Must develop a thorough understanding of all collection functions. Duties may be varied. Will Per Diem and Mob/De-Mob expense types be available for this requisition? No If Per Diem is available, please indicate the maximum amount: N/ If Nuclear Business Unit: On-Boarding Note Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: cwp@nexteraenergy.com or 561-694-4761. Will the selected worker require unescorted badge access into Nuclear protected areas? No Is NERC CIP unescorted physical or cyber access required for this assignment? No Which NERC access is needed? N/ Is Federal Energy Regulatory Commission access required? No Shift Type Standard Shift (8-5) Hours per Day 8 Hours per Week 40 Total Hours 4,176.00
Attachment: Job Title: Collector Location
: LFO, Miami, FL Department
: Billing, Payments & Collections Reports to
: Billing, Payments & Collections Manager Position Summary: We are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across various aging buckets (1-120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships. Key Responsibilities:
Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages. Perform daily collection activities including phone calls, emails, texts, and formal letters. Maintain a structured follow-up system to ensure customer commitments are met. Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes. Prepare weekly forecasts and progress reports by aging bucket. nalyze aging accounts receivable (AR) and monitor for non-payment trends. Offer and manage payment plans, process payments, and evaluate eligibility for extensions. Conduct skip tracing and assign field cases for accounts lacking contact information. Investigate and resolve collection-related disputes in a timely manner. Prepare and submit cases for litigation to the legal team. Coordinate with third-party collection agencies and manage feedback loops. Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances. Minimum Requirements:
Experience: Minimum 3 years in a collections role managing aging and default accounts. Education: High school diploma required; college degree preferred. Software Proficiency:
Zuora (billing and subscription management) Salesforce (CRM and case tracking) CIS (Customer Information System) Microsoft 365 Suite (Excel, Outlook, Teams, etc.)
Preferred Attributes:
Customer-focused mindset with a problem-solving approach bility to maintain professionalism in challenging situations Organized, analytical, and results-driven
Attachment: Job Title: Collector Location
: LFO, Miami, FL Department
: Billing, Payments & Collections Reports to
: Billing, Payments & Collections Manager Position Summary: We are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across various aging buckets (1-120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships. Key Responsibilities:
Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages. Perform daily collection activities including phone calls, emails, texts, and formal letters. Maintain a structured follow-up system to ensure customer commitments are met. Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes. Prepare weekly forecasts and progress reports by aging bucket. nalyze aging accounts receivable (AR) and monitor for non-payment trends. Offer and manage payment plans, process payments, and evaluate eligibility for extensions. Conduct skip tracing and assign field cases for accounts lacking contact information. Investigate and resolve collection-related disputes in a timely manner. Prepare and submit cases for litigation to the legal team. Coordinate with third-party collection agencies and manage feedback loops. Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances. Minimum Requirements:
Experience: Minimum 3 years in a collections role managing aging and default accounts. Education: High school diploma required; college degree preferred. Software Proficiency:
Zuora (billing and subscription management) Salesforce (CRM and case tracking) CIS (Customer Information System) Microsoft 365 Suite (Excel, Outlook, Teams, etc.)
Preferred Attributes:
Customer-focused mindset with a problem-solving approach bility to maintain professionalism in challenging situations Organized, analytical, and results-driven