Pure Safety Group
POSITION OVERVIEW:
We are seeking a proactive and technically skilled IT Technician with approximately 5 years of hands-on experience in IT/ERP support and infrastructure management. The ideal candidate will have a foundational understanding of manufacturing shop floor systems, proficiency within a Microsoft-centric environment, and a strong background in troubleshooting end-user computing issues. Experience supporting Epicor Kinetic ERP, including BAQs, BPMs, and DMT processes, is mandatory.
DUTIES AND RESPONSIBILITIES: • Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues across the organization. • Administer and support Microsoft 365, Azure AD, and Microsoft Intune for device and user management. • Assist in maintaining and supporting the company's ERP system, preferably Epicor Kinetic, including support for BAQs (Business Activity Queries), BPMs (Business Process Management), and DMT (Data Management Tool) operations. • Collaborate with business users and technical teams to troubleshoot and optimize Epicor functionality and system workflows. • Configure, deploy, and troubleshoot Windows-based desktops, laptops, and mobile devices. • Maintain and update IT documentation, asset tracking, ticket management, and system configurations. • Collaborate with vendors and internal teams on system upgrades and troubleshooting. • Participate in IT projects including infrastructure upgrades, migrations, and deployments. • Monitor and manage system alerts, security updates, and backup processes. • Travel to company facilities in Canada and Massachusetts (up to 5-10%).
QUALIFICATIONS: • Approximately 5 years of IT support experience, preferably in a mid-sized business environment. • Solid experience with Microsoft technologies, including Windows OS, Azure AD, Intune, Exchange Online, and Office 365. • Hands-on experience supporting or administering Epicor Kinetic ERP, including BAQ creation, BPM configuration, and DMT data management support. • Strong troubleshooting skills for hardware, software, and network issues. • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP). • Excellent communication and customer service skills. • Ability to work independently and prioritize multiple tasks effectively.
PREFERRED QUALIFICATIONS: • Epicor Kinetic ERP power user or system support experience. • Familiarity with Epicor DTM, BPM, and BAQ configuration and troubleshooting. • Experience with Watchguard firewalls. • Experience in ITIL or other service management frameworks.
We are seeking a proactive and technically skilled IT Technician with approximately 5 years of hands-on experience in IT/ERP support and infrastructure management. The ideal candidate will have a foundational understanding of manufacturing shop floor systems, proficiency within a Microsoft-centric environment, and a strong background in troubleshooting end-user computing issues. Experience supporting Epicor Kinetic ERP, including BAQs, BPMs, and DMT processes, is mandatory.
DUTIES AND RESPONSIBILITIES: • Provide Tier 1 and Tier 2 IT support for hardware, software, and network-related issues across the organization. • Administer and support Microsoft 365, Azure AD, and Microsoft Intune for device and user management. • Assist in maintaining and supporting the company's ERP system, preferably Epicor Kinetic, including support for BAQs (Business Activity Queries), BPMs (Business Process Management), and DMT (Data Management Tool) operations. • Collaborate with business users and technical teams to troubleshoot and optimize Epicor functionality and system workflows. • Configure, deploy, and troubleshoot Windows-based desktops, laptops, and mobile devices. • Maintain and update IT documentation, asset tracking, ticket management, and system configurations. • Collaborate with vendors and internal teams on system upgrades and troubleshooting. • Participate in IT projects including infrastructure upgrades, migrations, and deployments. • Monitor and manage system alerts, security updates, and backup processes. • Travel to company facilities in Canada and Massachusetts (up to 5-10%).
QUALIFICATIONS: • Approximately 5 years of IT support experience, preferably in a mid-sized business environment. • Solid experience with Microsoft technologies, including Windows OS, Azure AD, Intune, Exchange Online, and Office 365. • Hands-on experience supporting or administering Epicor Kinetic ERP, including BAQ creation, BPM configuration, and DMT data management support. • Strong troubleshooting skills for hardware, software, and network issues. • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP). • Excellent communication and customer service skills. • Ability to work independently and prioritize multiple tasks effectively.
PREFERRED QUALIFICATIONS: • Epicor Kinetic ERP power user or system support experience. • Familiarity with Epicor DTM, BPM, and BAQ configuration and troubleshooting. • Experience with Watchguard firewalls. • Experience in ITIL or other service management frameworks.