Logan A/C & Heat Services Inc
Customer Service Representative
Logan A/C & Heat Services Inc, Dayton, Ohio, United States, 45444
Call Center Representative - On-site
Logan A/C & Heat Services
57 reviews (https://www.indeed.com/cmp/Logan-Services,-Inc.-1)
Dayton, OH 45414
Starting at $17 an hour - Full-time
Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Call Center Representative to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?
The Customer Service Representative provides excellent customer service by answering phones, scheduling services, assisting, and directing customers to ensure a positive experience.
Essential Duties and Responsibilities:
Answer incoming calls for all markets
Schedule service calls efficiently and profitably
Make outbound calls to schedule maintenance for customers
Maintain customer records by updating account information
Respond promptly to customer inquiries
Follow up on unscheduled service leads
Communicate with customers through email, text, and/or phone
Maintain professionalism, courtesy, and empathy with customers, establishing a positive rapport
Resolve product or service problems by clarifying complaints, determining the cause, and providing the best solution, with follow-up to ensure resolution
Work and communicate professionally with peers, other departments, and markets
Meet call metrics, maintenance plan goals, and evaluation expectations
Ability to work a rotating schedule, including evenings, weekends, and holidays
Perform additional duties as assigned
Competencies:
Active Listening: Focuses on understanding customers and asking appropriate questions
Communication: Timely and appropriate responses, demonstrating a quick grasp of information
Composure: Remains poised under pressure and does not become defensive
Courtesy: Demonstrates politeness and respect in interactions with others
Patience: Tolerant and thorough, ensuring customer concerns are fully addressed before acting
Experience and Requirements:
Bachelor's Degree or Associate's Degree with 1-3 years of related experience
1-3 years of experience in customer service
Experience with customer database systems
Proficiency in Microsoft Word, Excel, and Outlook
Strong written and oral communication skills
Ability to adapt to changes in a fast-paced work environment
QUALIFICATIONS
Strong verbal and written communication
Ability to work independently and with a team
Excellent organizational skills
Strong problem-solving skills
Computer skills
Experience talking over the phone
1-3 years customer service experience
Ability to pass a background check
Valid driver's license
WORK SCHEDULE
9:00 AM-5:30 PM Monday-Thursday & 8:30 AM-5:00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7:30 AM-12:00 PM.
Benefits:
Eligibility for benefits begins after a 90-day probationary period.
We offer a comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Short and Long-Term Disability Insurance
Life Insurance
Paid Vacation, Sick Time, and Holiday Pay
401(k) Plan and Profit Sharing (eligible after 1 year of employment)
Our PARTE Values:
P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.
A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.
R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.
T – Teamwork – We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.
E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.
To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers Equal Employment Opportunities to all applicants.
Logan A/C & Heat Services
57 reviews (https://www.indeed.com/cmp/Logan-Services,-Inc.-1)
Dayton, OH 45414
Starting at $17 an hour - Full-time
Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Call Center Representative to provide fast, friendly service to our customers. Do you enjoy helping others? Are you looking for work-life balance and a supportive growth-oriented environment?
The Customer Service Representative provides excellent customer service by answering phones, scheduling services, assisting, and directing customers to ensure a positive experience.
Essential Duties and Responsibilities:
Answer incoming calls for all markets
Schedule service calls efficiently and profitably
Make outbound calls to schedule maintenance for customers
Maintain customer records by updating account information
Respond promptly to customer inquiries
Follow up on unscheduled service leads
Communicate with customers through email, text, and/or phone
Maintain professionalism, courtesy, and empathy with customers, establishing a positive rapport
Resolve product or service problems by clarifying complaints, determining the cause, and providing the best solution, with follow-up to ensure resolution
Work and communicate professionally with peers, other departments, and markets
Meet call metrics, maintenance plan goals, and evaluation expectations
Ability to work a rotating schedule, including evenings, weekends, and holidays
Perform additional duties as assigned
Competencies:
Active Listening: Focuses on understanding customers and asking appropriate questions
Communication: Timely and appropriate responses, demonstrating a quick grasp of information
Composure: Remains poised under pressure and does not become defensive
Courtesy: Demonstrates politeness and respect in interactions with others
Patience: Tolerant and thorough, ensuring customer concerns are fully addressed before acting
Experience and Requirements:
Bachelor's Degree or Associate's Degree with 1-3 years of related experience
1-3 years of experience in customer service
Experience with customer database systems
Proficiency in Microsoft Word, Excel, and Outlook
Strong written and oral communication skills
Ability to adapt to changes in a fast-paced work environment
QUALIFICATIONS
Strong verbal and written communication
Ability to work independently and with a team
Excellent organizational skills
Strong problem-solving skills
Computer skills
Experience talking over the phone
1-3 years customer service experience
Ability to pass a background check
Valid driver's license
WORK SCHEDULE
9:00 AM-5:30 PM Monday-Thursday & 8:30 AM-5:00 PM on Friday. This position also has a requirement for holidays and Saturdays, working at least one holiday a year and one Saturday a month with holiday and Saturday hours being 7:30 AM-12:00 PM.
Benefits:
Eligibility for benefits begins after a 90-day probationary period.
We offer a comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Short and Long-Term Disability Insurance
Life Insurance
Paid Vacation, Sick Time, and Holiday Pay
401(k) Plan and Profit Sharing (eligible after 1 year of employment)
Our PARTE Values:
P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.
A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.
R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.
T – Teamwork – We lift each other up and win as one. Through trust, collaboration and open communication, we achieve more- delivering the best for our customers, our company and each other.
E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.
To perform this job successfully, an individual must be able to meet the essential duties and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Logan Services Inc. offers Equal Employment Opportunities to all applicants.