Diverse Lynx
Role- Product Support Executive
Location - Plano, TX / New Jersey
Duration - Fulltime
Job Description:
Hands on experience with Database (Oracle Teradata).
Hands on experience in Hadoop. Experience in Job scheduling tool - Autosys. Knowledge on ETL tool - Informatica. Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace. Knowledge on ITIL concepts like Incident and Problem Management. Knowledge on Incident Management (ITSM Remedy, MyITSM). Good understanding of financial/banking industry. Creative and strong problem solving skills. Excellent written and verbal communications skills. Ability to operate in high-pressure situations. Results oriented, and must be able to effectively interact with Senior Management and Business Partners. Responsibilities:
Support includes research, triage, defect resolution, compliance, and all other production support functions. Provides on call support for incident/issue triaging and will coordinate with various support teams across the organization. Communicates with line of business and management the overall status and health of the application. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause. Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis. Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc . Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates tickets (MyITSM), engages necessary support teams, and escalates as necessary to ensure timely restoration. Participate in Disaster Recovery and Resiliency Exercise. Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners. Must be willing and able to express new ideas, concerns, and opinions directly to wider team in team meetings face-to-face and via remote-working tools. Hands-on experience in Incident and problem management. Requirements:
Experience Range: 8 to14 years. Foundational Skills: Strong technical knowledge: Unix/Linux; Database (SQL/MySQL, Oracle), Autosys Scheduler, Teradata. Strong knowledge of Hadoop. Desired Skills:
Knowledge on Incident Management (ITSM Remedy, MyITSM). Good understanding of financial/banking industry. Creative and strong problem solving skills. Excellent written and verbal communications skills. Ability to operate in high-pressure situations.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location - Plano, TX / New Jersey
Duration - Fulltime
Job Description:
Hands on experience with Database (Oracle Teradata).
Hands on experience in Hadoop. Experience in Job scheduling tool - Autosys. Knowledge on ETL tool - Informatica. Knowledge on monitoring tools like ITRS Geneous, Splunk, Dynatrace. Knowledge on ITIL concepts like Incident and Problem Management. Knowledge on Incident Management (ITSM Remedy, MyITSM). Good understanding of financial/banking industry. Creative and strong problem solving skills. Excellent written and verbal communications skills. Ability to operate in high-pressure situations. Results oriented, and must be able to effectively interact with Senior Management and Business Partners. Responsibilities:
Support includes research, triage, defect resolution, compliance, and all other production support functions. Provides on call support for incident/issue triaging and will coordinate with various support teams across the organization. Communicates with line of business and management the overall status and health of the application. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause. Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis. Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc . Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates tickets (MyITSM), engages necessary support teams, and escalates as necessary to ensure timely restoration. Participate in Disaster Recovery and Resiliency Exercise. Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical partners. Must be willing and able to express new ideas, concerns, and opinions directly to wider team in team meetings face-to-face and via remote-working tools. Hands-on experience in Incident and problem management. Requirements:
Experience Range: 8 to14 years. Foundational Skills: Strong technical knowledge: Unix/Linux; Database (SQL/MySQL, Oracle), Autosys Scheduler, Teradata. Strong knowledge of Hadoop. Desired Skills:
Knowledge on Incident Management (ITSM Remedy, MyITSM). Good understanding of financial/banking industry. Creative and strong problem solving skills. Excellent written and verbal communications skills. Ability to operate in high-pressure situations.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.