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All Pets Veterinary Hospital

Client Experience Specialist

All Pets Veterinary Hospital, Nashua, New Hampshire, us, 03062

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Job Description

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Job duties include, but are not limited to: **

Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.

Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.

Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner.

Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Qualifications: Qualifications

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We’re looking for: **

A minimum 1 year of veterinary industry experience

required

Compassionate, calm, team player, multi-tasker, and strong communicator

Highly organized and possesses computer skills

Excellent reading/comprehension/legible writing skills

Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

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Job Type: ** Part-time, evening shift

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Pay Range: _ $18-22/hour

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We offer our staff: **

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)

Employee Assistance Program

Paid Vacation and Sick Time for ALL Employees

Paid Bereavement Program

Paid Parental Leave Program

Competitive Compensation

Continuing Education Allowance (applies to licensed/registered/certified roles)

Tuition Assistance Program

Access to a CVA/CVT/CVPM Partnership through Penn Foster

Career Development Opportunities

Referral Bonus Program for most positions!

Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

* Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

**For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visithttps://allianceanimal.com/additionaljobdescriptiondetails/. **

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