Dynamic Edge
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Field Engineer
role at
Dynamic Edge 2 weeks ago Be among the first 25 applicants Join to apply for the
Field Engineer
role at
Dynamic Edge Get AI-powered advice on this job and more exclusive features. Dynamic Edge solves computer problems! Since 1999, Dynamic Edge has provided enterprise-scale technology solutions to small and medium businesses. Our clients enjoy 24 x 7 x 365 support and collaborate with our fun, friendly team that includes technical support staff, network engineers, security professionals, business technology managers and experienced administrative personnel.
Our Core Values Inform Everything We Do
We are Excellent Communicators We Enjoy Helping People We are Tenacious We Prevent Emergencies by Eliminating Time Bombs We are Disciplined We Learn from our Mistakes
Opportunity
We are looking for full-time Field Engineer to join our high-performance team. Your primary objective will be to reply to visit our clients locations and provide friendly, efficient technical support with great attention to detail. You will travel to sites, troubleshoot issues according to documented best practices, solve problems, and escalate tickets to other resources. You will closely collaborate with your teammates and respond to issues by priority and within SLA.
This position will reside in Ann Arbor, MI
Responsibilities
Offer a warm, friendly and professional face to our clients as you visit them onsite Answer incoming tickets with enthusiasm and offer excellent listening skills Manage receiving/delivering new hardware, as needed Follow the documented process for managing tickets, including answering calls, limiting time spent on tickets and escalating appropriately and within SLA Apply technical skill to a wide variety of issues supporting servers, workstations, networking, wireless access points, LOB software, standard office applications and ISPs Add detailed notes to every ticket for all time worked and resolutions identified Earn satisfaction from solving client issues quickly and efficiently Identify ticket trends and suggest process and documentation improvements
Requirements
2+ years of demonstrated technical support experience, including understanding of: Windows 10 Windows Server 2016+ Microsoft Office 365 Networking and VPN, including VLANs, packet inspection and routing protocols Wireless services Cloud services, such as Azure and AWS Experience with a professional ticketing system Excellent communication, interpersonal and analytical skills Experience with Microsoft Office, including PowerPoint and Teams Ability to work under pressure, while maintaining a positive attitude and a sense of humor Degree from an accredited university, or equivalent experience
Desired Skills
2+ years of demonstrated account management experience with a technology company 2+ years of Managed Service Provider (MSP) experience Knowledge of IT infrastructure, managed services, and cybersecurity
Compensation And Benefits
This position offers a competitive salary, depending upon experience and skills. In addition to comprehensive health benefits, we offer a flexible work environment, a super cool tech company vibe, continuing education and mentoring, 401K, profit sharing, free lunches, exciting events, and occasional video games in the later afternoons.
Please add "" to your contact list so you don't miss any emails regarding your application!
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Field Engineer
role at
Dynamic Edge 2 weeks ago Be among the first 25 applicants Join to apply for the
Field Engineer
role at
Dynamic Edge Get AI-powered advice on this job and more exclusive features. Dynamic Edge solves computer problems! Since 1999, Dynamic Edge has provided enterprise-scale technology solutions to small and medium businesses. Our clients enjoy 24 x 7 x 365 support and collaborate with our fun, friendly team that includes technical support staff, network engineers, security professionals, business technology managers and experienced administrative personnel.
Our Core Values Inform Everything We Do
We are Excellent Communicators We Enjoy Helping People We are Tenacious We Prevent Emergencies by Eliminating Time Bombs We are Disciplined We Learn from our Mistakes
Opportunity
We are looking for full-time Field Engineer to join our high-performance team. Your primary objective will be to reply to visit our clients locations and provide friendly, efficient technical support with great attention to detail. You will travel to sites, troubleshoot issues according to documented best practices, solve problems, and escalate tickets to other resources. You will closely collaborate with your teammates and respond to issues by priority and within SLA.
This position will reside in Ann Arbor, MI
Responsibilities
Offer a warm, friendly and professional face to our clients as you visit them onsite Answer incoming tickets with enthusiasm and offer excellent listening skills Manage receiving/delivering new hardware, as needed Follow the documented process for managing tickets, including answering calls, limiting time spent on tickets and escalating appropriately and within SLA Apply technical skill to a wide variety of issues supporting servers, workstations, networking, wireless access points, LOB software, standard office applications and ISPs Add detailed notes to every ticket for all time worked and resolutions identified Earn satisfaction from solving client issues quickly and efficiently Identify ticket trends and suggest process and documentation improvements
Requirements
2+ years of demonstrated technical support experience, including understanding of: Windows 10 Windows Server 2016+ Microsoft Office 365 Networking and VPN, including VLANs, packet inspection and routing protocols Wireless services Cloud services, such as Azure and AWS Experience with a professional ticketing system Excellent communication, interpersonal and analytical skills Experience with Microsoft Office, including PowerPoint and Teams Ability to work under pressure, while maintaining a positive attitude and a sense of humor Degree from an accredited university, or equivalent experience
Desired Skills
2+ years of demonstrated account management experience with a technology company 2+ years of Managed Service Provider (MSP) experience Knowledge of IT infrastructure, managed services, and cybersecurity
Compensation And Benefits
This position offers a competitive salary, depending upon experience and skills. In addition to comprehensive health benefits, we offer a flexible work environment, a super cool tech company vibe, continuing education and mentoring, 401K, profit sharing, free lunches, exciting events, and occasional video games in the later afternoons.
Please add "" to your contact list so you don't miss any emails regarding your application!
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Dynamic Edge by 2x Get notified about new Field Engineer jobs in
Ann Arbor, MI . Field Application Engineer (Liberty Robotics)
Field Service Engineer - Jackson, MI (Company Vehicle)
Plymouth, MI $101,230.00-$146,578.00 3 weeks ago Field Service Engineer - Jackson, MI (Company Vehicle)
Field Service Technician- Discover Your Next Challenge
Lead Field Service Technician- Discover Your Next Challenge
Field Service Scale Technician - Dundee, MI
Taylor, MI $160,000.00-$200,000.00 1 week ago Pinckney, MI $6,400.00-$9,100.00 1 day ago Subsurface Utility Field Technician - GPR
Pinckney, MI $6,400.00-$9,100.00 1 week ago Power Generation Field Service Technician
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr