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Energy Jobline ZR

WIC Customer Service Specialist in Lancaster

Energy Jobline ZR, Lancaster, Pennsylvania, us, 17622

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Job DescriptionJob Description

JOB SUMMARY

Position Title: Customer Service Specialist

Program: WIC/Health and Nutrition

Classification: Non-Exempt/Full Time

DUTIES AND RESPONSIBITIES

Call Center:

Answer incoming calls using multi-line phone system and respond to all voicemail messages

Schedule participant appointments for all clinics

Process online applications and referrals from community partners

Provide referrals to community resources

Reception Area:

Greet clients arriving for appointments and completing the check-in process

Issue electronic benefits to participants

Maintain proficiency in breastfeeding curriculum and promote a breastfeeding-friendly environment in all clinics

Income Eligibility:

Check for adjunct eligibility in statewide database

Verify household income and determine eligibility

Lab:

Perform anthropometric and hematological measurements by standard procedure

Observe universal precautions and comply with all OSHA standards

Other Duties as assigned including flexible clinic assignments.

EDUCATION/EXPERIENCE REQUIREMENTS

High school diploma or GED required

WIC experience

Bilingual English/Spanish

Competent word processing and computer skills

Desire to participate in and promote a trauma-informed empowering culture that celebrates diversity.

**Please see attached for full job description**

We value our team by uniting our employees with the mission. We offer strong purpose with a compassion for work-life balance. Below is a glimpse of our robust benefits offered:

Sign-on Bonus

Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program

Generous number of PTO Days banked annually

Paid Parental Leave

Tuition Reimbursement

Employer- Assisted First Time Homebuyer Program

Equal Employment Opportunity

CAP provides equal employment opportunities to all qualified individuals without regard to , , , , , , , citizenship, veterans status or genetic information.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

The work schedule for this role is as follows: Monday-Thursday 8:00am - 4:30pm Friday 8:00am - 1:30pm 1st and 3rd Thursday of the month 10:30am - 7:00pm

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.