ComplyAdvantage
Senior Customer Success Manager (US)
ComplyAdvantage, Wilmington, North Carolina, United States, 28412
We are looking for a Senior Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime! We are building cutting-edge solutions that help create a safer world and stop money from ending up in the hands of criminals. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
As a Senior Customer Success Manager, you will
Manage a portfolio of strategic customers, from onboarding to training to adoption and beyond Be the dedicated contact and own the overall relationship with your clients Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team Play a primary role in shaping the product roadmap based on customer feedback Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc. Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers About you:
Have a true passion for customers - fanatical about getting them the right outcomes and becoming their advocate Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs Understand your client's business and drive value towards positive business outcomes Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here. Be a proactive self-starter that is self-directed and able to solve problems and execute independently Have strong process management skills, you will be able to manage a varied workload with multiple deadlines Possess strong relationship management skills and the ability to coordinate across teams and build consensus Ideally have previous project management experience and have worked in a start-up previously
What's in it for you?
Equity as we want you to have a part of what we are building Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best Annual learning budget to drive your performance and career development Budget to set up your home office upon joining Parental leave and childcare benefits Life Insurance to protect your loved ones Medical (100%), Dental (90%), and Vision (80%) contribution Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses 401k Contribution Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance) Pre-Tax transit benefits
The base salary range for this role is $115,000-130,000 + bonus, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.
About us:
Our mission is to empower every business to eliminate financial crime.
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world's most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.
As a Senior Customer Success Manager, you will
Manage a portfolio of strategic customers, from onboarding to training to adoption and beyond Be the dedicated contact and own the overall relationship with your clients Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team Play a primary role in shaping the product roadmap based on customer feedback Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc. Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers About you:
Have a true passion for customers - fanatical about getting them the right outcomes and becoming their advocate Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs Understand your client's business and drive value towards positive business outcomes Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here. Be a proactive self-starter that is self-directed and able to solve problems and execute independently Have strong process management skills, you will be able to manage a varied workload with multiple deadlines Possess strong relationship management skills and the ability to coordinate across teams and build consensus Ideally have previous project management experience and have worked in a start-up previously
What's in it for you?
Equity as we want you to have a part of what we are building Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best Annual learning budget to drive your performance and career development Budget to set up your home office upon joining Parental leave and childcare benefits Life Insurance to protect your loved ones Medical (100%), Dental (90%), and Vision (80%) contribution Flexible Spending Accounts (FSA) to allow you to use tax free dollars for healthcare or day care related expenses 401k Contribution Financial Perks (Financial Advice, PerkSpot discounts, Pet Insurance discounts, Travel assistance) Pre-Tax transit benefits
The base salary range for this role is $115,000-130,000 + bonus, equity, and US benefits. The actual pay may vary based on factors such as location, experience, and skills.
About us:
Our mission is to empower every business to eliminate financial crime.
By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust.
More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world's most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff.
ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers' Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.