Amira Learning
Job Title: Success Manager (New Mexico)
Location: Remote; significant travel (50%) within region
Employment Type: Full-Time
About Us:
Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4.
Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district's Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum.
Unlike any other edtech tool, Amira continuously identifies each student's skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district's high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level.
Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.
Job Summary:
To ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. This is an individual contributor, customer-facing position.
Essential Functions:
Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Qualifications (Education and Experience):
3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Teacher). Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. There will be 50% travel associated with this role. Preferred: Experience in education administration and/or a start-up organization. Key Performance Indicators (KPIs):
Gross Renewal Rate (GRR) Customer Satisfaction (CSAT) scores on onboarding and training delivery. Time-to-Value (TTV) for new customer implementations. Product Adoption & Usage Metrics (e.g., Monthly Active Users, feature adoption rates). Customer Health Score (ChurnZero) Benefits:
Competitive Salary Medical, dental, and vision benefits 401(k) with company matching Flexible time off Stock option ownership Cutting-edge work The opportunity to help children around the world reach their full potential
Commitment to Diversity:
Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.
Location: Remote; significant travel (50%) within region
Employment Type: Full-Time
About Us:
Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4.
Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district's Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum.
Unlike any other edtech tool, Amira continuously identifies each student's skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district's high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level.
Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.
Job Summary:
To ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes. This is an individual contributor, customer-facing position.
Essential Functions:
Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch. Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site). Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools. Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders. Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines. Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form. Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way. Qualifications (Education and Experience):
3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Teacher). Experience implementing software solutions, preferably in the Education SaaS industry. Experience delivering professional development or training to adults. Strong project management and organizational skills. Ability to analyze data to derive actionable insights. Excellent communication and presentation skills. Deep empathy for the challenges and goals of educators. There will be 50% travel associated with this role. Preferred: Experience in education administration and/or a start-up organization. Key Performance Indicators (KPIs):
Gross Renewal Rate (GRR) Customer Satisfaction (CSAT) scores on onboarding and training delivery. Time-to-Value (TTV) for new customer implementations. Product Adoption & Usage Metrics (e.g., Monthly Active Users, feature adoption rates). Customer Health Score (ChurnZero) Benefits:
Competitive Salary Medical, dental, and vision benefits 401(k) with company matching Flexible time off Stock option ownership Cutting-edge work The opportunity to help children around the world reach their full potential
Commitment to Diversity:
Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.