Worldwide Golf Shops
Job Details
Job Location Worldwide Golf Shops LLC CA - Santa Ana, CA
Position Type Full Time
Job Category Corporate Positions
Description
Location:
Worldwide Golf HQ - Santa Ana, CA (fully onsite role) Reports To:
Director of IT Operations
What We Offer: This is a full-time position offering M/D/V benefits, 401(k) matching, employer HSA contribution, and paid time off with increasing tiers. This person will have great room for growth stemming from exciting new projects and overall company growth. With over 95 stores in 25+ states, and a growing ecommerce portfolio, Worldwide Golf is one of the largest golf companies in the nation. We have been in business over 50 years and we are growing! There is no better time to work in the golf industry! (Perks include a strong employee discount on merchandise) You will work closely with our Director of IT Operations, who is a great mentor and has been with the company for 30+ years. Overview
We're looking for an experienced IT Operations Manager to lead and optimize daily IT operations across our retail, warehouse, and corporate environments. This role oversees a team of three IT professionals (both onsite and offsite) and ensures the reliability, responsiveness, and efficiency of our helpdesk systems. The ideal candidate has 5+ years of IT leadership experience with prior experience in retail or a similar multi-location environment (hospitality, restaurants, etc.) with strong POS skills.
Key Responsibilities Include:
Point of Sale (POS) System Support POS migration from Retail Pro to GK Oversee POS hardware and software lifecycle management. Including rollout, configuration, and patching Lead POS implementation projects for new store locations Manage integrations between POS, payment processing, back-office systems, and network infrastructure. Develop and document standard operating procedures (SOPs) for store-level troubleshooting, system resets, and connectivity issues. Monitor transaction reliability, system latency, and downtime reporting, and partner with Finance/Store Ops to resolve POS-related discrepancies. Team Leadership & Scheduling Supervise a team of three IT support staff across multiple locations and shifts. Develop and maintain team schedules to ensure consistent coverage. Mentor and train team members to deliver exceptional support service and help them grow their career with Worldwide Golf.
Helpdesk Operations Oversee L1, L2, and L3 support functions for store, warehouse, and corporate users. Implement and manage helpdesk KPIs (response time, resolution rate, SLA compliance, etc.) Ensure timely ticket resolution, root cause analysis, and documentation of recurring issues.
Process & Documentation Build and maintain Standard Operating Procedures (SOPs) for all IT support and infrastructure processes. Establish robust documentation practices to improve efficiency, consistency, and scalability. Collaborate with technology, infrastructure, and store operations teams to align on system improvements and incident response protocols.
Qualifications Desired:
5+ years in an IT leadership/managerial role is required Experience in retail or similar multi-location, brick-and-mortar industry (restaurant, hospitality, etc.) is required Strong experience with POS systems required (GK is a plus, but not required) Proficient in helpdesk management software (HappyFox, ServiceNow, Jira, Zendesk, etc.) is required Strong background in building SOPs, documentation, and continuous improvement. Bachelor's degree in Computer Science or related field is a plus, but not required. Availability for a fully in-office schedule (40-45 hours per week) with occasional after-hours and weekend work is required.
*The pay range for this position is $80,000 - $130,000 per year. Individual starting rate within this range may depend on geography, experience, expertise, and education/training.
Who We Are:
The Worldwide Golf family includes many well-renowned golf retail and e-commerce brands, including:
Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Globalgolf.com | Fairwaystyles.com | Getclubs.com
Job Location Worldwide Golf Shops LLC CA - Santa Ana, CA
Position Type Full Time
Job Category Corporate Positions
Description
Location:
Worldwide Golf HQ - Santa Ana, CA (fully onsite role) Reports To:
Director of IT Operations
What We Offer: This is a full-time position offering M/D/V benefits, 401(k) matching, employer HSA contribution, and paid time off with increasing tiers. This person will have great room for growth stemming from exciting new projects and overall company growth. With over 95 stores in 25+ states, and a growing ecommerce portfolio, Worldwide Golf is one of the largest golf companies in the nation. We have been in business over 50 years and we are growing! There is no better time to work in the golf industry! (Perks include a strong employee discount on merchandise) You will work closely with our Director of IT Operations, who is a great mentor and has been with the company for 30+ years. Overview
We're looking for an experienced IT Operations Manager to lead and optimize daily IT operations across our retail, warehouse, and corporate environments. This role oversees a team of three IT professionals (both onsite and offsite) and ensures the reliability, responsiveness, and efficiency of our helpdesk systems. The ideal candidate has 5+ years of IT leadership experience with prior experience in retail or a similar multi-location environment (hospitality, restaurants, etc.) with strong POS skills.
Key Responsibilities Include:
Point of Sale (POS) System Support POS migration from Retail Pro to GK Oversee POS hardware and software lifecycle management. Including rollout, configuration, and patching Lead POS implementation projects for new store locations Manage integrations between POS, payment processing, back-office systems, and network infrastructure. Develop and document standard operating procedures (SOPs) for store-level troubleshooting, system resets, and connectivity issues. Monitor transaction reliability, system latency, and downtime reporting, and partner with Finance/Store Ops to resolve POS-related discrepancies. Team Leadership & Scheduling Supervise a team of three IT support staff across multiple locations and shifts. Develop and maintain team schedules to ensure consistent coverage. Mentor and train team members to deliver exceptional support service and help them grow their career with Worldwide Golf.
Helpdesk Operations Oversee L1, L2, and L3 support functions for store, warehouse, and corporate users. Implement and manage helpdesk KPIs (response time, resolution rate, SLA compliance, etc.) Ensure timely ticket resolution, root cause analysis, and documentation of recurring issues.
Process & Documentation Build and maintain Standard Operating Procedures (SOPs) for all IT support and infrastructure processes. Establish robust documentation practices to improve efficiency, consistency, and scalability. Collaborate with technology, infrastructure, and store operations teams to align on system improvements and incident response protocols.
Qualifications Desired:
5+ years in an IT leadership/managerial role is required Experience in retail or similar multi-location, brick-and-mortar industry (restaurant, hospitality, etc.) is required Strong experience with POS systems required (GK is a plus, but not required) Proficient in helpdesk management software (HappyFox, ServiceNow, Jira, Zendesk, etc.) is required Strong background in building SOPs, documentation, and continuous improvement. Bachelor's degree in Computer Science or related field is a plus, but not required. Availability for a fully in-office schedule (40-45 hours per week) with occasional after-hours and weekend work is required.
*The pay range for this position is $80,000 - $130,000 per year. Individual starting rate within this range may depend on geography, experience, expertise, and education/training.
Who We Are:
The Worldwide Golf family includes many well-renowned golf retail and e-commerce brands, including:
Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Globalgolf.com | Fairwaystyles.com | Getclubs.com