American Business Solutions
DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the
assigned Agency Network Manager or lead will coordinate daily/weekly assignments
for the installation, deployment, diagnostics, and troubleshooting of the Agency's
critical enterprise wireless and network infrastructure. The network administrators will
work with Network, Security, and other IT professional groups and non-IT staff to
assist with problem resolution, mitigation of issues, and to provide technical solutions.
The network administrators will ensure assignments are completed accurately and on-
time, and regularly provide: progress, tasks, and deliverables status updates to the
assigned manager.
Specific duties and responsibilities will include but not limited to the following:
• Monitor and identify issues with Agency wireless networks and remediate
• Support wireless and network connectivity on Windows-based systems
• Support wireless and network connectivity on Mac-based systems
• Support wireless connectivity on various Tablets and Phones (i.e., Apple
devices)
• Manage the wireless network/device lifecycle at all stages
• Assist with supporting the State Health Laboratory network connectivity on
instruments and supporting systems
• Assist with ISE registration of devices on the network
• Conduct onsite wireless assessments. Create and maintain wireless
heatmaps projecting network coverage of access points using Ekahau unit
and iPad.
• Perform enterprise wireless network deployments, installations, and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware/software/security/feature upgrades and other maintenance
tasks
• Monitor Agency trouble ticket system and complete network assigned tickets
• Will serve as the Agency's first and second tier of support fielding wireless and
network connectivity technical support requests troubleshooting/resolving
most common/routine problems.
• Assists Agency staff/contractors in resolving wireless and other network
related problems
• Coordinate and assist with testing and validation
• Adhere to State and Agency security and IT policies and standards
• Work closely with key stakeholder groups, including Network, Security, and
Server Hosting to ensure the appropriate level of engagement and focus is
maintained
• Assists various IT groups with other "non wireless" tasks as assigned such as
with system/network installations and upgrades (i.e. racking equipment)
• Create, maintain, and review/improve upon notes and wireless documentation
• Ability to plan, organize, review, and implement associated project milestones
to completion.
• Provides updates to Project Team
Each selected candidate will be utilized for 40 hours per week for the duration of this
project. Job duties will require frequent site visits to remote office locations throughout
the entire state of South Carolina, and the selected applicants must be flexible to the
potential of travel days being extended beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able
to provide effective phone, desk-side, and support via email. Applicants must be able
effectively communicate technical and project details with IT and non-IT staff and at all
levels.
Module support of the project.
• DPH will require that the selected applicants sign the DPH confidentially
agreement and/or Business Associate (BA) agreement if applicable. All web
services must be secure.
• Any changes to hours per day/week worked must be approved by DPH.
• Contractors must be available or onsite to DPH during each day/week at the
Agency's discretion, excluding state holidays, throughout the term of the
contract with any at-home/remote-work (i.e., outside the Agency) requiring
prior approval.
• DPH may require that the selected applicants successfully complete online
HIPAA training.
• There will be a weekly review between each contractor and DPH to ensure the
expectations of this agreement are met.
• Contractors must form productive working relationships with individuals from
diverse backgrounds and at all organizational levels.
• DPH will not accept any offers including an "up-lift" charge. The rate paid per
contractor must not exceed the maximum rate established for this position
described in the State contract terms.
• Contractors are required to follow Agency IT Standards, policies, and
procedures including documentation.
• All notes, documents, and work-product resulting from this SOW become the
sole property of the South Carolina Department of Health and Environmental
Control and Contractors agree not to publish, share, or publicize without the
prior written permission of DPH.
DPH Support:
DPH will provide:
• All required network accounts, access rights and tools to complete tasks.
• Any DPH required training such as Agency online HIPAA.
• Staff to assist with any application or procedure questions.
• State vehicle if available and scheduling of vehicles for job duties
• Workstation (i.e., Laptop) and required software.
REQUIRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. 3+ years Local Area Network
(LAN), WLAN, WAN
2. 3+ Year - Network
administration - CISCO and
PALO ALTO FIREWALL
3. 3+ YEARS CISIO IDENTIFY SERVICES
ENGINE (ISE)
4. 3+ years of Ticketing System
5. Understanding of computer and
network operating system
fundamentals (e.g., operating
systems, applications, storage,
networking)
6. Ability to climb and work on a
ladder to reach ceiling to install
wireless access points.
7. Ability to lift and move PCs,
monitors, and other equipment.
8. Valid driver's License
9. Interpersonal skills
10. Verbal communication skills,
written communication skills
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. Network Certification
2. Solarwinds Orion
3. Ekahou Sidekick
REQUIRED EDUCATION: Associates Degree
in a relevant field of work or high school
diploma with equivalent work experience.
REQUIRED CERTIFICATIONS: None
INTERVIEW PROCESS (who will conduct i/v,
phone or in-person, how many rounds of
i/v's)?
One initial round of Teams video
interviews will be scheduled for the top 3
candidates after the close of the posting
SCHEDULE INTERVIEW: How soon can
you schedule an interview (date / times)?
After the closing date the top candidates
will be notified of Teams interview times.
date. If no candidate is selected a second
round of interviews will be conducted.
Skills:
HIPAA
The network administrators for these openings under the general guidance of the
assigned Agency Network Manager or lead will coordinate daily/weekly assignments
for the installation, deployment, diagnostics, and troubleshooting of the Agency's
critical enterprise wireless and network infrastructure. The network administrators will
work with Network, Security, and other IT professional groups and non-IT staff to
assist with problem resolution, mitigation of issues, and to provide technical solutions.
The network administrators will ensure assignments are completed accurately and on-
time, and regularly provide: progress, tasks, and deliverables status updates to the
assigned manager.
Specific duties and responsibilities will include but not limited to the following:
• Monitor and identify issues with Agency wireless networks and remediate
• Support wireless and network connectivity on Windows-based systems
• Support wireless and network connectivity on Mac-based systems
• Support wireless connectivity on various Tablets and Phones (i.e., Apple
devices)
• Manage the wireless network/device lifecycle at all stages
• Assist with supporting the State Health Laboratory network connectivity on
instruments and supporting systems
• Assist with ISE registration of devices on the network
• Conduct onsite wireless assessments. Create and maintain wireless
heatmaps projecting network coverage of access points using Ekahau unit
and iPad.
• Perform enterprise wireless network deployments, installations, and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware/software/security/feature upgrades and other maintenance
tasks
• Monitor Agency trouble ticket system and complete network assigned tickets
• Will serve as the Agency's first and second tier of support fielding wireless and
network connectivity technical support requests troubleshooting/resolving
most common/routine problems.
• Assists Agency staff/contractors in resolving wireless and other network
related problems
• Coordinate and assist with testing and validation
• Adhere to State and Agency security and IT policies and standards
• Work closely with key stakeholder groups, including Network, Security, and
Server Hosting to ensure the appropriate level of engagement and focus is
maintained
• Assists various IT groups with other "non wireless" tasks as assigned such as
with system/network installations and upgrades (i.e. racking equipment)
• Create, maintain, and review/improve upon notes and wireless documentation
• Ability to plan, organize, review, and implement associated project milestones
to completion.
• Provides updates to Project Team
Each selected candidate will be utilized for 40 hours per week for the duration of this
project. Job duties will require frequent site visits to remote office locations throughout
the entire state of South Carolina, and the selected applicants must be flexible to the
potential of travel days being extended beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able
to provide effective phone, desk-side, and support via email. Applicants must be able
effectively communicate technical and project details with IT and non-IT staff and at all
levels.
Module support of the project.
• DPH will require that the selected applicants sign the DPH confidentially
agreement and/or Business Associate (BA) agreement if applicable. All web
services must be secure.
• Any changes to hours per day/week worked must be approved by DPH.
• Contractors must be available or onsite to DPH during each day/week at the
Agency's discretion, excluding state holidays, throughout the term of the
contract with any at-home/remote-work (i.e., outside the Agency) requiring
prior approval.
• DPH may require that the selected applicants successfully complete online
HIPAA training.
• There will be a weekly review between each contractor and DPH to ensure the
expectations of this agreement are met.
• Contractors must form productive working relationships with individuals from
diverse backgrounds and at all organizational levels.
• DPH will not accept any offers including an "up-lift" charge. The rate paid per
contractor must not exceed the maximum rate established for this position
described in the State contract terms.
• Contractors are required to follow Agency IT Standards, policies, and
procedures including documentation.
• All notes, documents, and work-product resulting from this SOW become the
sole property of the South Carolina Department of Health and Environmental
Control and Contractors agree not to publish, share, or publicize without the
prior written permission of DPH.
DPH Support:
DPH will provide:
• All required network accounts, access rights and tools to complete tasks.
• Any DPH required training such as Agency online HIPAA.
• Staff to assist with any application or procedure questions.
• State vehicle if available and scheduling of vehicles for job duties
• Workstation (i.e., Laptop) and required software.
REQUIRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. 3+ years Local Area Network
(LAN), WLAN, WAN
2. 3+ Year - Network
administration - CISCO and
PALO ALTO FIREWALL
3. 3+ YEARS CISIO IDENTIFY SERVICES
ENGINE (ISE)
4. 3+ years of Ticketing System
5. Understanding of computer and
network operating system
fundamentals (e.g., operating
systems, applications, storage,
networking)
6. Ability to climb and work on a
ladder to reach ceiling to install
wireless access points.
7. Ability to lift and move PCs,
monitors, and other equipment.
8. Valid driver's License
9. Interpersonal skills
10. Verbal communication skills,
written communication skills
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. Network Certification
2. Solarwinds Orion
3. Ekahou Sidekick
REQUIRED EDUCATION: Associates Degree
in a relevant field of work or high school
diploma with equivalent work experience.
REQUIRED CERTIFICATIONS: None
INTERVIEW PROCESS (who will conduct i/v,
phone or in-person, how many rounds of
i/v's)?
One initial round of Teams video
interviews will be scheduled for the top 3
candidates after the close of the posting
SCHEDULE INTERVIEW: How soon can
you schedule an interview (date / times)?
After the closing date the top candidates
will be notified of Teams interview times.
date. If no candidate is selected a second
round of interviews will be conducted.
Skills:
HIPAA