Customer Service Representative/Import & Export Logistics

Job Description • Process orders, evaluate open orders and arrange shipments per customer's instructions for both Domestic and International customers. • Interact and coordinate with freight forwarders and logistics department to ship products to every corner of the world. • Develop understanding international logistics requirements to prepare and maintain documents packages for overseas shipments. • Manage all aspects of import and export shipments from start to finish. • Prepare, analyze, and process documentation including Bills of Lading, Delivery Orders, Cargo Manifests, Packing Lists, Certificates of Origin, Shipper Export Declarations • Maintain and organize documentation files, material pricing, and inventory records • Ensure all activities comply with international shipping laws and regulations. • Audit and review freight forwarders and logistics invoices and documents for approval.

Requirements • 4-year Bachelor's Degree • 3 -5 years of Import & Export / International Logistics • Proficiency in Microsoft Office (Outlook, Excel, Power Point, Word) • Experience with CRM software: Salesforce and SAP • Knowledge of International Shipping documents • Knowledge and experience in Customer Service