Trident Consulting
Dynamics 365 Contact Center Solution Architect
Trident Consulting, San Francisco, California, United States, 94199
Trident Consulting is seeking a " Dynamics 365 Contact Center Solution Architect " for one of our clients in " San Francisco, CA (Remote) " A global leader in business and technology services.
Role:
Dynamics 365 Contact Center Solution Architect Location: San Francisco, CA (Remote) Duration: Contract Rate: $80 - 90/hour
Top 3 Skills : Microsoft Dynamics 365 Contact Center Microsoft Copilot Studio Azure Communication Services
Responsibilities:
Lead technical design sessions and own the implementation of D365 Contact Center solutions. Provide technical oversight on key components such as:
Omnichannel for Customer Service Unified Routing, Workstreams Channel integration (voice, chat, social) Microsoft Copilot and Virtual Agents
Collaborate with Solution Architects to design integrations with backend systems and external services. Guide and mentor development teams to deliver high-quality, reusable, and maintainable code. Review code and ensure alignment with best practices and enterprise standards. Troubleshoot complex technical issues and provide proactive resolutions. Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Trident Consulting
is a premier IT staffing firm providing
high-impact workforce solutions
to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans
cloud, AI/ML, cybersecurity, and data analytics , supported by a
3M+ candidate database
and a
78% fill ratio . With a highly engaged leadership team and a reputation for delivering
hard-to-fill, niche talent , we help organizations build
agile, high-performing teams
that drive innovation and business success. Learn more: tridentconsultinginc.com.
Some of our recent awards include:
Trailblazer Women Award 2025 by Consulate General of India in San Francisco. Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America. Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
Role:
Dynamics 365 Contact Center Solution Architect Location: San Francisco, CA (Remote) Duration: Contract Rate: $80 - 90/hour
Top 3 Skills : Microsoft Dynamics 365 Contact Center Microsoft Copilot Studio Azure Communication Services
Responsibilities:
Lead technical design sessions and own the implementation of D365 Contact Center solutions. Provide technical oversight on key components such as:
Omnichannel for Customer Service Unified Routing, Workstreams Channel integration (voice, chat, social) Microsoft Copilot and Virtual Agents
Collaborate with Solution Architects to design integrations with backend systems and external services. Guide and mentor development teams to deliver high-quality, reusable, and maintainable code. Review code and ensure alignment with best practices and enterprise standards. Troubleshoot complex technical issues and provide proactive resolutions. Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Trident Consulting
is a premier IT staffing firm providing
high-impact workforce solutions
to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans
cloud, AI/ML, cybersecurity, and data analytics , supported by a
3M+ candidate database
and a
78% fill ratio . With a highly engaged leadership team and a reputation for delivering
hard-to-fill, niche talent , we help organizations build
agile, high-performing teams
that drive innovation and business success. Learn more: tridentconsultinginc.com.
Some of our recent awards include:
Trailblazer Women Award 2025 by Consulate General of India in San Francisco. Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America. Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.