University of Oklahoma
Job Description
The Student Success & Program Coordinator serves a dual role, providing holistic student advising and academic support for the Clinical Mental Health Counseling (CMHC) program while also functioning as the student support lead for the Dodge Family College of Arts and Sciences Online Programs Office. Within the CMHC program, this position supports students through personalized advising, practicum and internship coordination, site approval management, and accreditation-related documentation and processes. As student success lead, the position provides leadership in strategic student outreach, retention planning, and high-impact student support in collaboration with program directors and advising staff across graduate online programs.
Responsibilities include, but are not limited to: Lead student success, engagement, and retention initiatives across graduate online programs in partnership with program leadership and university stakeholders. Develop and implement strategies that improve the student experience, strengthen retention, and support timely degree completion. Analyze student data and trends to inform outreach, resource allocation, and continuous improvement efforts. Provide proactive academic advising and individualized support to CMHC students on enrollment, policies, and academic planning. Serve as a key contact for complex student issues, coordinating resolutions with faculty, program directors, and university support units. Oversee CMHC practicum and internship site approvals, record management, and compliance processes in collaboration with the Clinical Coordinator. Support CMHC accreditation and reporting activities, ensuring accurate documentation and adherence to CACREP and institutional standards. Manage CMHC communication, logistics, and onboarding for student interviews, orientations, residencies, and key academic milestones. Streamline advising and operational workflows to enhance efficiency, consistency, and service quality. Contribute to strategic projects and cross-functional initiatives that advance graduate online program goals and student outcomes. Performs related duties as assigned or as required to successfully fulfill functions of the position. Job Requirements
Required Education and Experience:
Bachelor's degree,
AND:
48 months of related experience. Equivalence/Substitution:
Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 96 months related. experience.
Skills:
Ability to speak, read and write clear, concise English Proficiency in Microsoft Office Excellent communication skills (written and spoken) and appropriate vocabulary to obtain and convey information professionally with diplomacy and clarity Ability to communicate well and build rapport quickly with students, faculty, and staff Demonstrated ability to be detail-oriented and organized, especially with data and student information Ability to maintain and/or establish organized electronic and paper filing systems Ability to deal with confidential and sensitive information with discretion Ability to produce reports and complete work within deadlines Ability to manage multiple tasks simultaneously. Ability to serve a varied student body in an inclusive manner Advertised Physical Requirements:
Physical:
Sit for prolonged periods. Communicate effectively and listen. Ability to engage in repetitive motion. Environmental:
Standard Office Environment Department Preferences:
Masters degree Previous experience in online academic advising Ability to read and interpret policy as well as State and Federal regulations
Supervision:
None
Special Instructions:
If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma:
The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement:
The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.
The Student Success & Program Coordinator serves a dual role, providing holistic student advising and academic support for the Clinical Mental Health Counseling (CMHC) program while also functioning as the student support lead for the Dodge Family College of Arts and Sciences Online Programs Office. Within the CMHC program, this position supports students through personalized advising, practicum and internship coordination, site approval management, and accreditation-related documentation and processes. As student success lead, the position provides leadership in strategic student outreach, retention planning, and high-impact student support in collaboration with program directors and advising staff across graduate online programs.
Responsibilities include, but are not limited to: Lead student success, engagement, and retention initiatives across graduate online programs in partnership with program leadership and university stakeholders. Develop and implement strategies that improve the student experience, strengthen retention, and support timely degree completion. Analyze student data and trends to inform outreach, resource allocation, and continuous improvement efforts. Provide proactive academic advising and individualized support to CMHC students on enrollment, policies, and academic planning. Serve as a key contact for complex student issues, coordinating resolutions with faculty, program directors, and university support units. Oversee CMHC practicum and internship site approvals, record management, and compliance processes in collaboration with the Clinical Coordinator. Support CMHC accreditation and reporting activities, ensuring accurate documentation and adherence to CACREP and institutional standards. Manage CMHC communication, logistics, and onboarding for student interviews, orientations, residencies, and key academic milestones. Streamline advising and operational workflows to enhance efficiency, consistency, and service quality. Contribute to strategic projects and cross-functional initiatives that advance graduate online program goals and student outcomes. Performs related duties as assigned or as required to successfully fulfill functions of the position. Job Requirements
Required Education and Experience:
Bachelor's degree,
AND:
48 months of related experience. Equivalence/Substitution:
Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 96 months related. experience.
Skills:
Ability to speak, read and write clear, concise English Proficiency in Microsoft Office Excellent communication skills (written and spoken) and appropriate vocabulary to obtain and convey information professionally with diplomacy and clarity Ability to communicate well and build rapport quickly with students, faculty, and staff Demonstrated ability to be detail-oriented and organized, especially with data and student information Ability to maintain and/or establish organized electronic and paper filing systems Ability to deal with confidential and sensitive information with discretion Ability to produce reports and complete work within deadlines Ability to manage multiple tasks simultaneously. Ability to serve a varied student body in an inclusive manner Advertised Physical Requirements:
Physical:
Sit for prolonged periods. Communicate effectively and listen. Ability to engage in repetitive motion. Environmental:
Standard Office Environment Department Preferences:
Masters degree Previous experience in online academic advising Ability to read and interpret policy as well as State and Federal regulations
Supervision:
None
Special Instructions:
If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma:
The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement:
The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.