Pasona NA
Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilin
Pasona NA, Chicago, Illinois, United States, 60290
Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual) Job Num: 58667
Sales / Marketing
Job Description
Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual Preferred)
Location : Chicago IL
On-Target Earnings:
$75,000-$150,000, depending on experience. Are you passionate about helping customers succeed through technology?
We're looking for a
Customer Success Manager (CSM)
who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to
own the customer journey
- from onboarding to growth - and help leading manufacturers transform their operations through data-driven SaaS solutions.
As a key member of our U.S. team, you'll wear multiple hats, collaborate across functions, and play a central role in building a world-class customer success organization from the ground up.
What You'll Do
Customer Onboarding & Adoption
Lead the onboarding experience for new clients, ensuring smooth implementation and early success. Deliver engaging, persona-based training that simplifies technical information for users at all levels. Relationship Building & Customer Discovery
Build strong, trust-based relationships with key stakeholders - from operators to executive sponsors. Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation. Retention & Growth
Track adoption, satisfaction, and engagement metrics to proactively prevent churn. Identify upsell and expansion opportunities that maximize the customer's return on investment. Customer Advocacy & Success Storytelling
Develop success stories and case studies showcasing measurable impact. Organize customer events and webinars to build a thriving, engaged user community. Cross-Functional Collaboration
Act as the voice of the customer internally - sharing insights, feedback, and best practices to influence product and sales strategy. Partner with internal teams to continuously enhance the customer experience. What You Bring Proven experience managing
enterprise-level B2B customer relationships , including adoption, renewals, and expansion. Strong understanding of
customer success best practices
in SaaS environments. Excellent communication, presentation, and relationship-building skills. Data-driven mindset with strong analytical and problem-solving abilities. Proficiency in CRM tools and digital collaboration platforms. Fluency in Japanese
highly preferred - bilingual ability is a strong advantage. Experience in
manufacturing tech
or
industrial SaaS
is a plus. Willingness to work
onsite in Chicago
and travel up to 50%. Why You'll Love This Role Play a foundational role in building and scaling a
customer success organization
in a high-growth SaaS company. Gain hands-on experience across the full customer lifecycle - onboarding, adoption, and expansion. Collaborate with visionary leaders and cross-functional teams who value your input. Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation. Compensation & Benefits On-Target Earnings:
$75,000-$150,000, depending on experience. Comprehensive Health Benefits:
100% employer-paid medical, dental, and vision coverage. 401(k) with 4% company match
from day one. Generous Paid Time Off:
15 PTO days, 5 sick days, and 10 holidays. Stock Options:
Share in the company's success and growth. Professional Growth:
Access to training, conferences, and learning programs. Vibrant Culture:
Company lunches, social events, and a supportive team environment.
Join a mission-driven team that's helping shape the future of manufacturing through innovation, data, and human connection.
If you're a
relationship-driven professional
who loves empowering customers and driving business impact -
we'd love to meet you!
To apply please email resume to htakmai@pasona.com
#LI-HT1
Job Details
City:
Chicago State:
IL Job Type:
Permanent Job Salary High:
150000.00 Salary Low:
75000.00 Languages:
English;Japanese Hours of Operation: Benefits:
Health Ins;Dental Ins;Vision Ins;401K
Contact Information
Job Owner:
Hazuki Takami Job Owner Email :
htakami@pasona.com
Job Description
Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual Preferred)
Location : Chicago IL
On-Target Earnings:
$75,000-$150,000, depending on experience. Are you passionate about helping customers succeed through technology?
We're looking for a
Customer Success Manager (CSM)
who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to
own the customer journey
- from onboarding to growth - and help leading manufacturers transform their operations through data-driven SaaS solutions.
As a key member of our U.S. team, you'll wear multiple hats, collaborate across functions, and play a central role in building a world-class customer success organization from the ground up.
What You'll Do
Customer Onboarding & Adoption
Lead the onboarding experience for new clients, ensuring smooth implementation and early success. Deliver engaging, persona-based training that simplifies technical information for users at all levels. Relationship Building & Customer Discovery
Build strong, trust-based relationships with key stakeholders - from operators to executive sponsors. Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation. Retention & Growth
Track adoption, satisfaction, and engagement metrics to proactively prevent churn. Identify upsell and expansion opportunities that maximize the customer's return on investment. Customer Advocacy & Success Storytelling
Develop success stories and case studies showcasing measurable impact. Organize customer events and webinars to build a thriving, engaged user community. Cross-Functional Collaboration
Act as the voice of the customer internally - sharing insights, feedback, and best practices to influence product and sales strategy. Partner with internal teams to continuously enhance the customer experience. What You Bring Proven experience managing
enterprise-level B2B customer relationships , including adoption, renewals, and expansion. Strong understanding of
customer success best practices
in SaaS environments. Excellent communication, presentation, and relationship-building skills. Data-driven mindset with strong analytical and problem-solving abilities. Proficiency in CRM tools and digital collaboration platforms. Fluency in Japanese
highly preferred - bilingual ability is a strong advantage. Experience in
manufacturing tech
or
industrial SaaS
is a plus. Willingness to work
onsite in Chicago
and travel up to 50%. Why You'll Love This Role Play a foundational role in building and scaling a
customer success organization
in a high-growth SaaS company. Gain hands-on experience across the full customer lifecycle - onboarding, adoption, and expansion. Collaborate with visionary leaders and cross-functional teams who value your input. Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation. Compensation & Benefits On-Target Earnings:
$75,000-$150,000, depending on experience. Comprehensive Health Benefits:
100% employer-paid medical, dental, and vision coverage. 401(k) with 4% company match
from day one. Generous Paid Time Off:
15 PTO days, 5 sick days, and 10 holidays. Stock Options:
Share in the company's success and growth. Professional Growth:
Access to training, conferences, and learning programs. Vibrant Culture:
Company lunches, social events, and a supportive team environment.
Join a mission-driven team that's helping shape the future of manufacturing through innovation, data, and human connection.
If you're a
relationship-driven professional
who loves empowering customers and driving business impact -
we'd love to meet you!
To apply please email resume to htakmai@pasona.com
#LI-HT1
Job Details
City:
Chicago State:
IL Job Type:
Permanent Job Salary High:
150000.00 Salary Low:
75000.00 Languages:
English;Japanese Hours of Operation: Benefits:
Health Ins;Dental Ins;Vision Ins;401K
Contact Information
Job Owner:
Hazuki Takami Job Owner Email :
htakami@pasona.com