TRI-VIN IMPORTS, INC.
Job Description
Job Description
Job Title:
Collections / Credit Coordinator
Location:
New Rochelle, NY (On-site)
Compensation:
$55,000–$70,000 Annually
Type:
Full-Time
About the Role:
We are seeking a diligent and detail-oriented Collections / Credit Coordinator to join our finance team and support efficient credit and receivables management operations. This role plays a critical part in maintaining Tri-Vin’s financial health by ensuring timely payments, monitoring account activity, and resolving billing or credit issues with professionalism and precision.
The ideal candidate combines analytical skill with strong interpersonal communication, being able to maintain positive customer relationships while effectively enforcing payment terms and compliance standards. This position requires a proactive, organized, and customer-focused individual capable of balancing empathy with accountability.
Key Responsibilities:
• Monitor customer accounts and identify overdue payments or credit risks.
• Collect and analyze payment histories, outstanding balances, and account trends.
• Contact customers to discuss overdue accounts and negotiate repayment plans.
• Assist clients in resolving billing discrepancies and credit issues.
• Manage payment processing, refunds, adjustments, and credit memos.
• Develop and implement measures to encourage timely payments and reduce delinquency rates.
• Maintain accurate and organized records of account statuses and collection activities.
• Prepare and present reports on collection performance and customer account updates.
• Collaborate with internal teams—including Sales, Accounting, and Operations—to ensure billing accuracy and efficient payment resolution.
• Stay current on applicable laws and regulations (e.g., FDCPA) governing collection practices.
• Identify process improvements to enhance efficiency, customer service, and cash flow performance.
Qualifications:
• Minimum 3 years of experience in a Collections Specialist or Credit Coordinator role.
• Strong knowledge of collection techniques, billing systems, and credit procedures.
• Familiarity with debt collection regulations and compliance (FDCPA required).
• Proven track record of meeting and exceeding collection goals.
• Excellent written and verbal communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities and remain composed under pressure.
• Proficiency in Microsoft Office and accounting or CRM database systems.
• High school diploma required; associate or bachelor’s degree preferred.
• State Liquor Authority (SLA) experience is a plus.
• Wine or Liquor industry experience preferred.
Job Title:
Collections / Credit Coordinator
Location:
New Rochelle, NY (On-site)
Compensation:
$55,000–$70,000 Annually
Type:
Full-Time
About the Role:
We are seeking a diligent and detail-oriented Collections / Credit Coordinator to join our finance team and support efficient credit and receivables management operations. This role plays a critical part in maintaining Tri-Vin’s financial health by ensuring timely payments, monitoring account activity, and resolving billing or credit issues with professionalism and precision.
The ideal candidate combines analytical skill with strong interpersonal communication, being able to maintain positive customer relationships while effectively enforcing payment terms and compliance standards. This position requires a proactive, organized, and customer-focused individual capable of balancing empathy with accountability.
Key Responsibilities:
• Monitor customer accounts and identify overdue payments or credit risks.
• Collect and analyze payment histories, outstanding balances, and account trends.
• Contact customers to discuss overdue accounts and negotiate repayment plans.
• Assist clients in resolving billing discrepancies and credit issues.
• Manage payment processing, refunds, adjustments, and credit memos.
• Develop and implement measures to encourage timely payments and reduce delinquency rates.
• Maintain accurate and organized records of account statuses and collection activities.
• Prepare and present reports on collection performance and customer account updates.
• Collaborate with internal teams—including Sales, Accounting, and Operations—to ensure billing accuracy and efficient payment resolution.
• Stay current on applicable laws and regulations (e.g., FDCPA) governing collection practices.
• Identify process improvements to enhance efficiency, customer service, and cash flow performance.
Qualifications:
• Minimum 3 years of experience in a Collections Specialist or Credit Coordinator role.
• Strong knowledge of collection techniques, billing systems, and credit procedures.
• Familiarity with debt collection regulations and compliance (FDCPA required).
• Proven track record of meeting and exceeding collection goals.
• Excellent written and verbal communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities and remain composed under pressure.
• Proficiency in Microsoft Office and accounting or CRM database systems.
• High school diploma required; associate or bachelor’s degree preferred.
• State Liquor Authority (SLA) experience is a plus.
• Wine or Liquor industry experience preferred.