The Planet Group
Desktop Support Specialist 5 (6 months)
The Planet Group, San Diego, California, United States, 92189
Job Description
Job Title : Desktop Support Specialist 5 Location : Onsite; San Diego, CA Contract length : 6 months Schedule : Fulltime, M-F Pay : up to $40.50/hr, DOE
Desktop Support Specialist 5 Role Overview: The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.
Desktop Support Specialist 5 Responsibilities: Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals. Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment. Deliver high-level support to VIPs and executive staff, ensuring minimal downtime and rapid resolution. Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives. Communicate technical information clearly and effectively to both technical and non-technical audiences. Document support activities, resolutions, and maintain accurate records in ticketing systems. Collaborate with other IT teams to escalate and resolve complex issues. Perform other duties as assigned based on evolving business needs. Desktop Support Specialist 5
Required Qualifications:
High school diploma or GED 6 years of experience Advanced level of expertise in Windows operating systems and associated hardware Advanced knowledge of M365 apps Experience supporting printing environments Customer service experience in a corporate setting Strong work ethic and reliable attendance Strong written and verbal communications Organized and deadline-driven with the ability to track multiple tasks simultaneously Ability to adapt to shifting priorities Strong attention to detail Ability to work unsupervised Desktop Support Specialist 5
Preferred Qualifications:
Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow). Knowledge of macOS and cross-platform support environments.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Job Title : Desktop Support Specialist 5 Location : Onsite; San Diego, CA Contract length : 6 months Schedule : Fulltime, M-F Pay : up to $40.50/hr, DOE
Desktop Support Specialist 5 Role Overview: The Desktop Support Specialist is responsible for delivering high-quality technical support to end users across the organization. This role ensures the smooth operation of desktops, laptops, peripherals, and meeting technologies, with a strong emphasis on customer service, responsiveness, and technical excellence. The position includes support for VIPs and executives, remote and onsite staff, and requires the ability to communicate effectively with both technical and non-technical personnel.
Desktop Support Specialist 5 Responsibilities: Provide technical support to end users on the standard operation of core systems, including hardware, software, and peripherals. Diagnose and resolve issues with laptops, desktops, printers, mobile devices, and other IT equipment. Deliver high-level support to VIPs and executive staff, ensuring minimal downtime and rapid resolution. Maintain and meet individual service level agreements (SLAs), quality targets, and customer satisfaction objectives. Communicate technical information clearly and effectively to both technical and non-technical audiences. Document support activities, resolutions, and maintain accurate records in ticketing systems. Collaborate with other IT teams to escalate and resolve complex issues. Perform other duties as assigned based on evolving business needs. Desktop Support Specialist 5
Required Qualifications:
High school diploma or GED 6 years of experience Advanced level of expertise in Windows operating systems and associated hardware Advanced knowledge of M365 apps Experience supporting printing environments Customer service experience in a corporate setting Strong work ethic and reliable attendance Strong written and verbal communications Organized and deadline-driven with the ability to track multiple tasks simultaneously Ability to adapt to shifting priorities Strong attention to detail Ability to work unsupervised Desktop Support Specialist 5
Preferred Qualifications:
Experience with ITIL-based support processes and ticketing systems (e.g., ServiceNow). Knowledge of macOS and cross-platform support environments.
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.