ADERO Scottsdale Resort
About the Role:
As a Front Desk Agent at ADERO Scottsdale Resort, you will serve as the first point of contact for guests, ensuring a welcoming and seamless check-in and check-out experience. Your role is pivotal in creating a positive and lasting impression by providing exceptional customer service and addressing guest inquiries promptly and professionally. You will manage reservations, handle payments, and coordinate with other departments to meet guest needs efficiently. This position requires maintaining accurate records and managing front desk operations to support the overall guest experience. Ultimately, your efforts will contribute to the resort's reputation for excellence and guest satisfaction.
Minimum Qualifications: High school diploma or equivalent. Previous experience in a customer service role, preferably in hospitality or front desk operations. Basic computer skills and familiarity with property management systems or reservation software. Strong communication skills, both verbal and written. Ability to work flexible hours, including weekends and holidays. Preferred Qualifications:
Experience working in a luxury resort or hotel environment. Proficiency in multiple languages. Knowledge of local area attractions and services. Certification in hospitality or customer service training. Ability to handle cash and process transactions accurately. Responsibilities:
Greet and welcome guests upon arrival, providing a warm and professional first impression. Manage guest check-in and check-out processes efficiently using the resort's property management system. Handle guest inquiries, requests, and complaints promptly and courteously, ensuring resolution or escalation as appropriate. Process payments, issue room keys, and maintain accurate guest records and reservation details. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs and room readiness are met. Provide information about resort amenities, local attractions, and services to enhance the guest experience. Maintain a clean and organized front desk area and ensure compliance with resort policies and procedures.
Skills:
The required skills such as strong communication and computer proficiency are essential for managing guest interactions and operating reservation systems effectively. Customer service skills enable the Front Desk Agent to address guest needs with empathy and professionalism, ensuring satisfaction and repeat visits. Organizational skills help maintain accurate records and manage multiple tasks simultaneously in a fast-paced environment. Preferred skills like multilingual abilities and local knowledge enhance the guest experience by providing personalized and informative service. Additionally, problem-solving skills are used daily to resolve guest concerns promptly, contributing to a smooth and enjoyable stay at the resort.
As a Front Desk Agent at ADERO Scottsdale Resort, you will serve as the first point of contact for guests, ensuring a welcoming and seamless check-in and check-out experience. Your role is pivotal in creating a positive and lasting impression by providing exceptional customer service and addressing guest inquiries promptly and professionally. You will manage reservations, handle payments, and coordinate with other departments to meet guest needs efficiently. This position requires maintaining accurate records and managing front desk operations to support the overall guest experience. Ultimately, your efforts will contribute to the resort's reputation for excellence and guest satisfaction.
Minimum Qualifications: High school diploma or equivalent. Previous experience in a customer service role, preferably in hospitality or front desk operations. Basic computer skills and familiarity with property management systems or reservation software. Strong communication skills, both verbal and written. Ability to work flexible hours, including weekends and holidays. Preferred Qualifications:
Experience working in a luxury resort or hotel environment. Proficiency in multiple languages. Knowledge of local area attractions and services. Certification in hospitality or customer service training. Ability to handle cash and process transactions accurately. Responsibilities:
Greet and welcome guests upon arrival, providing a warm and professional first impression. Manage guest check-in and check-out processes efficiently using the resort's property management system. Handle guest inquiries, requests, and complaints promptly and courteously, ensuring resolution or escalation as appropriate. Process payments, issue room keys, and maintain accurate guest records and reservation details. Coordinate with housekeeping, maintenance, and other departments to ensure guest needs and room readiness are met. Provide information about resort amenities, local attractions, and services to enhance the guest experience. Maintain a clean and organized front desk area and ensure compliance with resort policies and procedures.
Skills:
The required skills such as strong communication and computer proficiency are essential for managing guest interactions and operating reservation systems effectively. Customer service skills enable the Front Desk Agent to address guest needs with empathy and professionalism, ensuring satisfaction and repeat visits. Organizational skills help maintain accurate records and manage multiple tasks simultaneously in a fast-paced environment. Preferred skills like multilingual abilities and local knowledge enhance the guest experience by providing personalized and informative service. Additionally, problem-solving skills are used daily to resolve guest concerns promptly, contributing to a smooth and enjoyable stay at the resort.