Kaiser Permanente
Senior Nurse Director, Care at Home
Kaiser Permanente, Pasadena, California, United States, 91122
Job Summary:
In addition to the responsibilities below, this position is also responsible for proactively establishing best practice models; designing long-term patient care delivery systems and practice standards in several locations; leading the investigation of patient/family/member concerns regarding patient care and services; forming strategic partnerships with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care at home; forecasting resource needs in clinical areas to ensure appropriate assignment and utilization; evaluating the use and maintenance of equipment, supplies and medications; assuming accountability for patient and employee safety; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care at home; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required.
Essential Responsibilities:
Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
Directs continuum of care / care at home operations to support patient care by: anticipating business issues and barriers and providing recommendations and overseeing the development of strategy with stakeholders to identify factors contributing to business value; aligning workflow and performance targets across departments and across KP and accountable for department performance targets and aligning with market strategies; optimizing and prioritizing operational initiatives and strategies related to departmental or program goals, objectives, and/or outcomes; partnering with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of human resource management programs; forecasting and establishing long-term survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and defining standards for audit documentation, information, and reports; and ensuring short and long-range financial goals are met by establishing and controlling the department budget and ensuring overall financial performance meets expectations.
Ensures standardized care delivery by: leveraging enterprise interdependencies across multiple programs and/or program workstreams to align key care delivery initiatives across KP; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for regional shared services cross-functionality; building relationships with key leaders internal and external to KP to develop and implement patient management solutions, ensuring consistency and seamless transitions across the continuum of care; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for regional shared services cross-functionality; overseeing multidisciplinary continuum of care / care at home leaders and service lines; establishing standards across the enterprise that ensure appropriate oversight to maintain high quality contract/vendor relations that provide optimal patient care and medical services for care across the continuum; planning the long-term strategic goals of emergency preparedness programs, overseeing regional shared services cross-functionality, and ensuring the shared services emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; providing strategic direction to project teams leading initiatives and overseeing implementation, equitable distribution of resources, and delivery on objectives; and defining and maintaining oversight, and communication at the enterprise level.
Oversees improvements to operations and technology processes by: forecasting and determining the direction of future strategic projects and providing oversight for multiple internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; using broad trends from analysis across operations processes to identify and facilitate implementation of new practices and solutions to optimize the performance of operations system processes; and consulting with executive management for the effective integration of performance metrics to monitor the success of strategic improvement projects across the organization.
Minimum Qualifications:
Bachelors degree in Nursing (BSN) AND minimum nine (9) years of experience in business operations, clinical health care, or a directly related field.
Minimum four (4) years of experience in a leadership role with direct reports.
Minimum seven (7) years of customer or member/patient service experience.
Minimum four (4) years of experience managing operational or project budgets.
Registered Nurse License (California) required at hire
Basic Life Support required at hire
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Emergency Preparedness; Patient Safety; Evidence-Based Medicine Principles; Nursing Principles; Evidence-Based Practices; Licensure Principles; Change Management; Business Process Improvement; Compliance Management; Confidentiality; Health Care Compliance; Maintain Files and Records; Financial Acumen; Employee Training; Employee/Labor Relations; Onboarding; Position Requirements; Workforce Planning; Conflict Resolution; Stakeholder Management; Vendor Management; Legal And Regulatory Requirements; Calendar Management; Member Service; Microsoft Office; Health Care Quality Standards; Information Systems; Union Work Environment; Training; Outcome Driven Innovation
COMPANY: KAISER
TITLE: Senior Nurse Director, Care at Home
LOCATION: Pasadena, California
REQNUMBER: 1389921
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
In addition to the responsibilities below, this position is also responsible for proactively establishing best practice models; designing long-term patient care delivery systems and practice standards in several locations; leading the investigation of patient/family/member concerns regarding patient care and services; forming strategic partnerships with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care at home; forecasting resource needs in clinical areas to ensure appropriate assignment and utilization; evaluating the use and maintenance of equipment, supplies and medications; assuming accountability for patient and employee safety; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care at home; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required.
Essential Responsibilities:
Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
Directs continuum of care / care at home operations to support patient care by: anticipating business issues and barriers and providing recommendations and overseeing the development of strategy with stakeholders to identify factors contributing to business value; aligning workflow and performance targets across departments and across KP and accountable for department performance targets and aligning with market strategies; optimizing and prioritizing operational initiatives and strategies related to departmental or program goals, objectives, and/or outcomes; partnering with internal and external stakeholders to identify areas of improvement and alleviate potential barriers to the implementation of human resource management programs; forecasting and establishing long-term survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and defining standards for audit documentation, information, and reports; and ensuring short and long-range financial goals are met by establishing and controlling the department budget and ensuring overall financial performance meets expectations.
Ensures standardized care delivery by: leveraging enterprise interdependencies across multiple programs and/or program workstreams to align key care delivery initiatives across KP; assuming accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for regional shared services cross-functionality; building relationships with key leaders internal and external to KP to develop and implement patient management solutions, ensuring consistency and seamless transitions across the continuum of care; anticipating and aligning resources in clinical areas to ensure appropriate assignment and utilization for regional shared services cross-functionality; overseeing multidisciplinary continuum of care / care at home leaders and service lines; establishing standards across the enterprise that ensure appropriate oversight to maintain high quality contract/vendor relations that provide optimal patient care and medical services for care across the continuum; planning the long-term strategic goals of emergency preparedness programs, overseeing regional shared services cross-functionality, and ensuring the shared services emergency preparedness and recovery plans are current and that managers and staff are trained and know what is expected during and after an emergency; providing strategic direction to project teams leading initiatives and overseeing implementation, equitable distribution of resources, and delivery on objectives; and defining and maintaining oversight, and communication at the enterprise level.
Oversees improvements to operations and technology processes by: forecasting and determining the direction of future strategic projects and providing oversight for multiple internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; using broad trends from analysis across operations processes to identify and facilitate implementation of new practices and solutions to optimize the performance of operations system processes; and consulting with executive management for the effective integration of performance metrics to monitor the success of strategic improvement projects across the organization.
Minimum Qualifications:
Bachelors degree in Nursing (BSN) AND minimum nine (9) years of experience in business operations, clinical health care, or a directly related field.
Minimum four (4) years of experience in a leadership role with direct reports.
Minimum seven (7) years of customer or member/patient service experience.
Minimum four (4) years of experience managing operational or project budgets.
Registered Nurse License (California) required at hire
Basic Life Support required at hire
Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Emergency Preparedness; Patient Safety; Evidence-Based Medicine Principles; Nursing Principles; Evidence-Based Practices; Licensure Principles; Change Management; Business Process Improvement; Compliance Management; Confidentiality; Health Care Compliance; Maintain Files and Records; Financial Acumen; Employee Training; Employee/Labor Relations; Onboarding; Position Requirements; Workforce Planning; Conflict Resolution; Stakeholder Management; Vendor Management; Legal And Regulatory Requirements; Calendar Management; Member Service; Microsoft Office; Health Care Quality Standards; Information Systems; Union Work Environment; Training; Outcome Driven Innovation
COMPANY: KAISER
TITLE: Senior Nurse Director, Care at Home
LOCATION: Pasadena, California
REQNUMBER: 1389921
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.