Fenway Health
Human Resources Specialist
Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) • Human Resources
Job Type
Full-time
Description
Function:
Under the direction of the Senior Human Resources Director, the Human Resources Specialist plays a critical role in supporting Fenway Health’s HR operations, ensuring accurate data management in the HR Information System (HRIS), providing seamless payroll and benefits administration, and enhancing the employee experience through exceptional service and efficient processes. You will collaborate with team members, use HRIS and ticketing platforms to streamline HR operations, ensure that employee electronic files and documentation are organized and stored securely, process all vendor payments and liaise with the finance department to guarantee invoices are paid in a timely manner, and contribute to our culture of compliance and recognition.
HR Information System (HRIS) Maintenance
Ensures accurate and timely data entry for payroll processing and benefit administration
Tracks the completion of all personnel change forms for HRIS entry based on payroll effective date
Processes position, wage, FTE, supervisor, union affiliation and other employee changes in HRIS.
Maintains active employee list by processing all terminations of non-W-2 employees including residents, students, interns, volunteers, and contracted staff
Assists with regular audits of HRIS data for accuracy and consistency; update data as required
Prepares census, deduction, and other reports for internal and external stakeholders
Provides HRIS user training and hands-on support
Benefits Administration
Coordinates processing of benefits enrollment, changes, and terminations in accordance with company policies and legal requirements
Ensures all benefit enrollment documents are filed into the HRIS and electronic personnel files
Liaise with benefit vendors to resolve and troubleshoot
Coordinates weekly wellness drawing and distribution of rewards to employees; finds efficiencies to automate the collection of submissions and processing of rewards
Processes and tracks tuition reimbursement applications
Assists in preparing for audits by reviewing files and gathering requested documents
Assists with annual Open Enrollment and Benefits Fair
HR Ticketing and Employee Information Platform
Serves as subject matter expert (SME) on Zendesk application ensuring the HR team is utilizing the platform to its fullest capacity
Provides monthly reporting on HR ticketing and Info Center searches, trends, and recommend changes as a result of the data; partners with HR Coordinator to determine how to capture most relevant information to make data-driven decisions
Provides ongoing enhancement of accessibility of information for staff
Procurement and Vendor Management
Processes purchase orders for department invoices using Oracle and maintain a system for managing vendor contracts and invoices.
Partners with Finance to address any invoicing or payment issues.
Customer Service and Administrative Support
Provides exceptional customer service to internal and external stakeholders through responsive communication to department phone calls, emails, and tickets
In partnership with Finance and HR departments, addresses employee inquiries regarding payroll and/or benefits
Maintains electronic personnel files, responds to employment verification and personnel file requests, tracks document completions, and produces reports as needed for other departments and outside entities.
Supports HR functions with mail coordination and supply inventory
Administers Employee Recognition Programs
Coordinates Fenway’s Applause program, tracking nominations and department approval, and distributes employee recognition certificates
Generates monthly anniversary report for All Staff meetings to recognize employee anniversaries. Track and document when employees are eligible for anniversary recognition and submit POs for payment processing
Contributes to Fenway’s Culture of Compliance
Ensures compliance with Fenway’s CORI policy by processing and tracking monthly CORI renewals
Submits monthly OIG/SAM background check report to BILH to determine whether an employee or contractor is excluded from working with a Federally Qualified Health Center (FQHC)
Maintains and updates mandatory workplace signage at Fenway Health locations including federal and state labor laws, OSHA, City Ordinance, and Labor Condition Application (LAC) notices
Meet agency participatory expectations
Adheres to all agency and departmental policies and procedures
Participates in quality assessment and improvement activities as requested
Adheres to the highest principles of patient and client confidentiality
Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
Attends all required meetings, in-services and professional trainings
Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
Serves on agency committees and in professional organizations when requested
Perform related duties as assigned
Requirements
Bachelor’s degree in Human Resources or related area or equivalent experience
3-5 years experience working in a Human Resources department
Experience with HRIS and payroll software (Paylocity preferred but not necessary)
Exceptional organizational and time-management skills, and attention to detail
Excellent customer service skills
Ability to prioritize work successfully and collaboratively in a deadline-based environment
Ability to maintain confidentiality and data integrity
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications:
SHRM Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) certification preferred
Working knowledge of Microsoft Outlook, Excel and Word
Strong understanding of payroll processes, tax regulations, and wage laws preferred
Proven ability to work within multiple online databases simultaneously
Excellent communication skills and the ability to work independently
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, generous paid time off, commuter benefits, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Description
61,400-76,800
Boston, MA (http://maps.google.com/maps?q=1340+Boylston+St+Boston+MA+USA+02215) • Human Resources
Job Type
Full-time
Description
Function:
Under the direction of the Senior Human Resources Director, the Human Resources Specialist plays a critical role in supporting Fenway Health’s HR operations, ensuring accurate data management in the HR Information System (HRIS), providing seamless payroll and benefits administration, and enhancing the employee experience through exceptional service and efficient processes. You will collaborate with team members, use HRIS and ticketing platforms to streamline HR operations, ensure that employee electronic files and documentation are organized and stored securely, process all vendor payments and liaise with the finance department to guarantee invoices are paid in a timely manner, and contribute to our culture of compliance and recognition.
HR Information System (HRIS) Maintenance
Ensures accurate and timely data entry for payroll processing and benefit administration
Tracks the completion of all personnel change forms for HRIS entry based on payroll effective date
Processes position, wage, FTE, supervisor, union affiliation and other employee changes in HRIS.
Maintains active employee list by processing all terminations of non-W-2 employees including residents, students, interns, volunteers, and contracted staff
Assists with regular audits of HRIS data for accuracy and consistency; update data as required
Prepares census, deduction, and other reports for internal and external stakeholders
Provides HRIS user training and hands-on support
Benefits Administration
Coordinates processing of benefits enrollment, changes, and terminations in accordance with company policies and legal requirements
Ensures all benefit enrollment documents are filed into the HRIS and electronic personnel files
Liaise with benefit vendors to resolve and troubleshoot
Coordinates weekly wellness drawing and distribution of rewards to employees; finds efficiencies to automate the collection of submissions and processing of rewards
Processes and tracks tuition reimbursement applications
Assists in preparing for audits by reviewing files and gathering requested documents
Assists with annual Open Enrollment and Benefits Fair
HR Ticketing and Employee Information Platform
Serves as subject matter expert (SME) on Zendesk application ensuring the HR team is utilizing the platform to its fullest capacity
Provides monthly reporting on HR ticketing and Info Center searches, trends, and recommend changes as a result of the data; partners with HR Coordinator to determine how to capture most relevant information to make data-driven decisions
Provides ongoing enhancement of accessibility of information for staff
Procurement and Vendor Management
Processes purchase orders for department invoices using Oracle and maintain a system for managing vendor contracts and invoices.
Partners with Finance to address any invoicing or payment issues.
Customer Service and Administrative Support
Provides exceptional customer service to internal and external stakeholders through responsive communication to department phone calls, emails, and tickets
In partnership with Finance and HR departments, addresses employee inquiries regarding payroll and/or benefits
Maintains electronic personnel files, responds to employment verification and personnel file requests, tracks document completions, and produces reports as needed for other departments and outside entities.
Supports HR functions with mail coordination and supply inventory
Administers Employee Recognition Programs
Coordinates Fenway’s Applause program, tracking nominations and department approval, and distributes employee recognition certificates
Generates monthly anniversary report for All Staff meetings to recognize employee anniversaries. Track and document when employees are eligible for anniversary recognition and submit POs for payment processing
Contributes to Fenway’s Culture of Compliance
Ensures compliance with Fenway’s CORI policy by processing and tracking monthly CORI renewals
Submits monthly OIG/SAM background check report to BILH to determine whether an employee or contractor is excluded from working with a Federally Qualified Health Center (FQHC)
Maintains and updates mandatory workplace signage at Fenway Health locations including federal and state labor laws, OSHA, City Ordinance, and Labor Condition Application (LAC) notices
Meet agency participatory expectations
Adheres to all agency and departmental policies and procedures
Participates in quality assessment and improvement activities as requested
Adheres to the highest principles of patient and client confidentiality
Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
Attends all required meetings, in-services and professional trainings
Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
Serves on agency committees and in professional organizations when requested
Perform related duties as assigned
Requirements
Bachelor’s degree in Human Resources or related area or equivalent experience
3-5 years experience working in a Human Resources department
Experience with HRIS and payroll software (Paylocity preferred but not necessary)
Exceptional organizational and time-management skills, and attention to detail
Excellent customer service skills
Ability to prioritize work successfully and collaboratively in a deadline-based environment
Ability to maintain confidentiality and data integrity
Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications:
SHRM Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) certification preferred
Working knowledge of Microsoft Outlook, Excel and Word
Strong understanding of payroll processes, tax regulations, and wage laws preferred
Proven ability to work within multiple online databases simultaneously
Excellent communication skills and the ability to work independently
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, generous paid time off, commuter benefits, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Description
61,400-76,800